Claim Initiation
Start your claim by submitting policy details and required documents through your preferred channel.
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We are there to help you
-
Indian Resident
022–68446530 Mon – Sat, from 10am – 7pm IST (Call charges apply)service@hdfclife.com -
NRI
+91–8916694100 Mon – Sat, from 10am – 9pm IST (Call charges apply)nriservice@hdfclife.com
-
We understand claims can feel complex. Here’s how it works.
Watch how to make a life claim online in few easy steps.
Understanding Your Claims Journey in 3 Simple Steps
Initiate Claim On Website
Claim Assessment
We carefully review and verify your documents and may reach out in case we need any additional details.
Claim Decision
Once verification is complete, your claim is approved and the benefit amount is settled.
Initiate a Death Claim Easily
Choose the most convenient method to make a death claim.
Branch Visit
Visit your nearest HDFC Life branch with the required documents.
01. Download & Fill Up Claim Form
Download the claim form and fill it with accurate details.
02. Collect All the Required Supporting Claim Documents
Gather all necessary documents based on claim circumstances.
03. Submit Claim Form and Supporting Documents
Visit the branch to submit your completed form and documents.
Online Submission
File your claim online anytime, anywhere through our website.
01. Verify policy details
Ensure your policy is active and all details are up to date.
02. Submit life assured details
Provide complete information about the person insured along with required documents.
03. Submit nominees details
Complete the process by providing nominee information.
Initiate your Claim Easily Through 
WhatsApp
By messaging "Death Claim" at 8291890569
Initiate Your Claim Easily Through
WhatsApp
Scan the QR code below with your phone camera or WhatsApp to connect with our Claims assistant.
Or message "Death Claim" at
8291890569
Frequently Asked Questions about
Death Claim
Documents Required
Have the right documents ready for a quick, hassle‑free claim.
Mandatory Documents
- Death Claim Form
- Death certificate issued by local authority
- Claimant’s passport size photograph
- Personalized cancelled cheque or bank passbook
(with printed A/c number, IFSC and name of account holder) - Claimant’s valid identity proof
- Claimant’s valid address proof
- Employer’s certificate (Form) for Life Assured, if employed (not required for pension/annuity plans)
Additional Documents
Original policy document(Not necessary in case of a dematerialised policy document)
- Medical cause of death certificate
- Medical records for all the treatments taken in the past
(admission notes, history/progress sheet, discharge/death summary, test reports, etc.)
Additional documents may be required based on the type of claim and specific circumstances. Our claims team will guide you through the process and may request supplementary documentation if needed.
Important: All documents must be certified by relevant authorities.
Mandatory Documents
- Death Claim Form
- Death certificate issued by local authority
- Claimant’s passport size photograph
- Personalized cancelled cheque or bank passbook (with printed A/c no, IFSC & account holder name)
- Claimant’s valid identity proof
- Claimant’s valid address proof
- Claimant’s PAN Card/Form 60 (if PAN Card not available)
- First Information Report (FIR)
Additional Documents
Original policy document(Not necessary in case of a dematerialised policy document)
- Panchanama / Inquest report
- Post‑mortem report (PMR)
- LA’s employment certificate, if applicable
- Police report (if applicable)
- Viscera report (if applicable)
- Newspaper cutting (s), (if applicable)
- Others as applicable
Employer’s certificate (Form) for the life assured, if employed (not required for pension/annuity plans)
Death Claim: Documentation is an important part; hence, please ensure all the required documents are submitted to avoid any delay.
Mandatory Documents
- Death Claim Form (includes NEFT)
- Death certificate issued by local authority (Life Assured death in India)
- Death certificate issued by the Authority or Indian Embassy (Life Assured death outside India)
- Valid visa copy of the claimant
- Claimant’s passport size photograph
- Personalized cancelled cheque or bank passbook (with printed A/c no, IFSC & name of the account holder)
- Claimant’s valid identity proof
- Claimant’s valid address proof
- Claimant’s PAN card / Form 60 (if PAN Card not available)
- Employer certificate (Form) for life assured, if employed (not required for pension/annuity plans)
Additional Documents
- Scan copy of policy document (not necessary in case of a dematerialized policy document)
- Medical cause of death certificate
- Medical records for all treatments taken in the past (admission notes, history/progress sheet, discharge/death summary, test reports, etc.)
- Additional case‑specific documents may be raised post claim submission.
A. Death in Foreign Land and Burial / Cremation Done in Foreign Land
- Death certificate from the country where Life Assured expired
- Cremation/burial certificate
- Cancelled Passport/Visa copy of Life Assured
B. Death in Foreign Land and Burial / Cremation Done in India
- Indian Embassy Certificate
- Embalming certificate
- Cancelled passport copy of Life Assured
Know More About Other Claim Types
- Critical Illness
- Health
- Group
- Special Circumstances
- Pradhan Mantri Jeevan Jyoti Bima Yojana
Initiate Claim At Your Nearest HDFC Life Branch
01. Download & fill up claim form
Download the claim form and fill it with accurate details.
02. Collect all the required supporting claim documents
Gather all necessary documents as per the claim type.
03. Submit claim form and supporting documents
Visit the branch to submit your completed form and documents.
Documents Required for Critical Illness
To enable you arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:
- Critical Illness Claim form
- Medical records (current & past) viz: hospital record, reports of diagnostic tests done
- Original Policy Document (In case of DEMAT, Original Policy Documents are not Required)
- Claimant’s Residence Proof
- Claimant’s identity Proof
- Personalized Cancelled Cheque or Bank Passbook
01
Planned Hospitalization
01
Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
02
Get admitted to the chosen network hospital
03
Pay the bill on discharge
Submit claim form as indicated in your policy document along with duly filled claims form to available touch points within 15 days of discharge
04
HDFC Life may ask for more documents/information as per requirement
05
Claim will be verified and settled as per policy terms & conditions.
06
01
Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
02
Get admitted to the chosen network hospital
03
Pay the bill on discharge
04
Submit claim form as indicated in your policy document along with duly filled claims form to available touch points within 15 days of discharge
05
HDFC Life may ask for more documents/information as per requirement
06
Claim will be verified and settled as per policy terms & conditions.
02
Emergency Hospitalization
01
Get admitted to the hospital as per the hospital norms and seek emergency treatment
02
Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
03
Pay the bill on discharge
Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
04
HDFC Life may ask for more documents/information as per additional requirement
05
Claim will be verified and settled as per policy terms & conditions
06
01
Get admitted to the hospital as per the hospital norms and seek emergency treatment
02
Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
03
Pay the bill on discharge
04
Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
05
HDFC Life may ask for more documents/information as per additional requirement
06
Claim will be verified and settled as per policy terms & conditions
Website link for network service provider
Website link for network service provider
Vidal TPA Link: https://vidalhealthtpa.com/employeeportal/networkhospital
Health Assure Claim | Easy Health Claim | Cancer Care Claim | Cardiac Care Claim
Website link for network hospital list
Website link for network hospital list
To view Network Hospital Quality Indicators*
Click here to view the list
*FY 25 as per Vidal TPA records
Criteria for empaneling network providers for cashless facility
Click here to view the criteria
Email Address
Email Address
Health Assure Claim: HLI@vidalhealth.com
Easy Health Claim & Cancer Care Claim: HLI@vidalhealth.com
Cardiac Care Claim: HLI@vidalhealth.com
Surgical Claim: service@hdfclife.com
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Network hospital list link: https://www.hdfcergo.com/locators/cashless-hospitals-networks
Claim registration link: https://hegi.co/voaLhgAEAAA
Document upload link: https://hegi.co/6zGDkQAEAAA
Document submission : healthclaims@hdfcergo.com (Keeping the file size less than 2 MB)
Claim form link: https://hegi.co/9vYLhAAEAAA
KYC form link: https://hegi.co/W7YLhAAEAAA
NEFT link: https://www.hdfcergo.com/docs/default-source/downloads/others/neft_mandate_form
Track claim: https://hegi.co/v4aLhgAEAAA
01
Planned Hospitalization
01
Choose and approach network hospital of your choice well in advance
02
Produce health card at the network hospital counter to identify yourself as beneficiary for cashless services
03
Coordinate with network hospital to forward pre-authorization request to TPA at least 72 hours prior to date of hospitalization
04
TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
On discharge hospital will submit the required documents to the TPA
05
HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
06
Any amount over and above the amount pre-authorized will be paid at the time of discharge
07
01
Choose and approach network hospital of your choice well in advance
02
Produce health card at the network hospital counter to identify yourself as beneficiary for cashless services
03
Coordinate with network hospital to forward pre-authorization request to TPA at least 72 hours prior to date of hospitalization
04
TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
05
On discharge hospital will submit the required documents to the TPA
06
HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
07
Any amount over and above the amount pre-authorized will be paid at the time of discharge
02
Emergency Hospitalization
01
Get admitted to the hospital as per the hospital norms and seek emergency treatment
02
Within 24 hours of hospitalization, insured/family member should approach any of the the touch points to share the patients Health card details
03
HDFC Life may ask for some more information as per the requirement. On receipt of that information, pre authorization request will be processed
04
TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
On discharge hospital will submit the required documents to the TPA
05
HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
06
Any amount over and above the amount pre-authorized will be paid at the time of discharge
07
01
Get admitted to the hospital as per the hospital norms and seek emergency treatment
02
Within 24 hours of hospitalization, insured/family member should approach any of the the touch points to share the patients Health card details
03
HDFC Life may ask for some more information as per the requirement. On receipt of that information, pre authorization request will be processed
04
TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
05
On discharge hospital will submit the required documents to the TPA
06
HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
07
Any amount over and above the amount pre-authorized will be paid at the time of discharge
Website link for network service provider
Website link for network service provider
Vidal TPA Link: https://vidalhealthtpa.com/employeeportal/networkhospital
Health Assure Claim | Easy Health Claim | Cancer Care Claim | Cardiac Care Claim
Website link for network hospital list
Website link for network hospital list
To view Network Hospital Quality Indicators*
Click here to view the list
*FY 25 as per Vidal TPA records
Criteria for empaneling network providers for cashless facility
Click here to view the criteria
Email Address
Email Address
Health Assure Claim: HLI@vidalhealth.com
Easy Health Claim & Cancer Care Claim: HLI@vidalhealth.com
Cardiac Care Claim: HLI@vidalhealth.com
Surgical Claim: service@hdfclife.com
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Network hospital list link: https://www.hdfcergo.com/locators/cashless-hospitals-networks
Claim registration link: https://hegi.co/voaLhgAEAAA
Document upload link: https://hegi.co/6zGDkQAEAAA
Document submission : healthclaims@hdfcergo.com (Keeping the file size less than 2 MB)
Claim form link: https://hegi.co/9vYLhAAEAAA
KYC form link: https://hegi.co/W7YLhAAEAAA
NEFT link: https://www.hdfcergo.com/docs/default-source/downloads/others/neft_mandate_form
Track claim: https://hegi.co/v4aLhgAEAAA
01
On diagnosis/treatment of cancer/cardiac condition
01
Submit all the required documents to any of the touch points of HDFC Life
02
HDFC Life may ask for more documents/information as per additional requirements
Once all the documents/information is received, Claim will be verified and settled as per policy terms & conditions
03
01
Submit all the required documents to any of the touch points of HDFC Life
02
HDFC Life may ask for more documents/information as per additional requirements
03
Once all the documents/information is received, Claim will be verified and settled as per policy terms & conditions
Website link for network service provider
Website link for network service provider
Vidal TPA Link: https://vidalhealthtpa.com/employeeportal/networkhospital
Health Assure Claim | Easy Health Claim | Cancer Care Claim | Cardiac Care Claim
Website link for network hospital list
Website link for network hospital list
To view Network Hospital Quality Indicators*
Click here to view the list
*FY 25 as per Vidal TPA records
Criteria for empaneling network providers for cashless facility
Click here to view the criteria
Email Address
Email Address
Health Assure Claim: HLI@vidalhealth.com
Easy Health Claim & Cancer Care Claim: HLI@vidalhealth.com
Cardiac Care Claim: HLI@vidalhealth.com
Surgical Claim: service@hdfclife.com
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Network hospital list link: https://www.hdfcergo.com/locators/cashless-hospitals-networks
Claim registration link: https://hegi.co/voaLhgAEAAA
Document upload link: https://hegi.co/6zGDkQAEAAA
Document submission : healthclaims@hdfcergo.com (Keeping the file size less than 2 MB)
Claim form link: https://hegi.co/9vYLhAAEAAA
KYC form link: https://hegi.co/W7YLhAAEAAA
NEFT link: https://www.hdfcergo.com/docs/default-source/downloads/others/neft_mandate_form
Track claim: https://hegi.co/v4aLhgAEAAA
01
Health Claim process
01
Go to any of the hospital of your choice and pay the bill
02
Submit all the required documents to any of the touch points of HDFC Life
HDFC Life may ask for more documents/ information as per additional requirements
03
Claim will be verified and settled as per policy terms & conditions
04
01
Go to any of the hospital of your choice and pay the bill
02
Submit all the required documents to any of the touch points of HDFC Life
03
HDFC Life may ask for more documents/ information as per additional requirements
04
Claim will be verified and settled as per policy terms & conditions
Website link for network service provider
Website link for network service provider
Vidal TPA Link: https://vidalhealthtpa.com/employeeportal/networkhospital
Health Assure Claim | Easy Health Claim | Cancer Care Claim | Cardiac Care Claim
Website link for network hospital list
Website link for network hospital list
To view Network Hospital Quality Indicators*
Click here to view the list
*FY 25 as per Vidal TPA records
Criteria for empaneling network providers for cashless facility
Click here to view the criteria
Email Address
Email Address
Health Assure Claim: HLI@vidalhealth.com
Easy Health Claim & Cancer Care Claim: HLI@vidalhealth.com
Cardiac Care Claim: HLI@vidalhealth.com
Surgical Claim: service@hdfclife.com
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Network hospital list link: https://www.hdfcergo.com/locators/cashless-hospitals-networks
Claim registration link: https://hegi.co/voaLhgAEAAA
Document upload link: https://hegi.co/6zGDkQAEAAA
Document submission : healthclaims@hdfcergo.com (Keeping the file size less than 2 MB)
Claim form link: https://hegi.co/9vYLhAAEAAA
KYC form link: https://hegi.co/W7YLhAAEAAA
NEFT link: https://www.hdfcergo.com/docs/default-source/downloads/others/neft_mandate_form
Track claim: https://hegi.co/v4aLhgAEAAA
C2PH and C2POS product is solution with HDFC Life term plan and Mediclaim products- HDFC ERGO benefits. While product offers various ranges of benefits to customers, ease of claim is one of major benefit. Health claims are managed by HDFC ERGO.
01
Claim Intimation & Registration
01
Customer needs to contact HDFC ERGO through his registered mobile no./Email id along with HDFC ERGO health policy number
a) HDFC ERGO Insurance App- Mobile App
b) Customer Care/Inbound call centre:- 022 61582020/ 011 6158 2020
c) Website (www.hdfcergo.com) Email- healthclaims@hdfcergo.com
d) HDFC ERGO Branch Walk in / Submission of Hard Copy
Post successful registration of claim: automated SMS and email will be sent to the customer with unique claim control number (CCN)
02
In case of HDFC ERGO branch walk in, the branch executive (BOSG) may handover the print of the claim form to the customer on demand
03
01
Customer needs to contact HDFC ERGO through his registered mobile no./Email id along with HDFC ERGO health policy number
a) HDFC ERGO Insurance App- Mobile App
b) Customer Care/Inbound call centre:- 022 61582020/ 011 6158 2020
c) Website (www.hdfcergo.com) Email- healthclaims@hdfcergo.com
d) HDFC ERGO Branch Walk in / Submission of Hard Copy
02
Post successful registration of claim: automated SMS and email will be sent to the customer with unique claim control number (CCN)
03
In case of HDFC ERGO branch walk in, the branch executive (BOSG) may handover the print of the claim form to the customer on demand
02
Cashless Claim Process (Cash less form will be provided by the hospital itself)
*Available only in HDFC ERGO network service provider (NSP). Network hospital list is available on www.hdfcergo.com or HDFC ERGO insurance app
Emergency Hospitalization (i.e. without prior intimation): Insured member gets admitted to hospital
01
NSP/Hospital collect all the information of the insured member (i.e. policy details, id proof, Claim form, etc)
02
NSP submits all the requisite details along with hospitalization recommendations (of doctor) to ‘Health Claim Services’ (HCS) of HDFC ERGO
03
HCS verify all the insured details, treatment details and provides confirmation to NSP
At the time of discharge, customer may have to pay the differential amount to NSP (for the nonmedical charges) and get the discharge formality completed
04
Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
05
01
NSP/Hospital collect all the information of the insured member (i.e. policy details, id proof, Claim form, etc)
02
NSP submits all the requisite details along with hospitalization recommendations (of doctor) to ‘Health Claim Services’ (HCS) of HDFC ERGO
03
HCS verify all the insured details, treatment details and provides confirmation to NSP
04
At the time of discharge, customer may have to pay the differential amount to NSP (for the nonmedical charges) and get the discharge formality completed
05
Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
2. Planned Hospitalization
01
Customer will take treatment details from treating doctor prior hospitalization
02
Customer will intimate to HCS team along with requisite information as mentioned above and take prior approval from HCS team
03
Rest other process as mentioned above remains unchanged
01
Customer will take treatment details from treating doctor prior hospitalization
02
Customer will intimate to HCS team along with requisite information as mentioned above and take prior approval from HCS team
03
Rest other process as mentioned above remains unchanged
3. Re-imbursement Claim Process:
01
Post hospitalization, Upload/Submit the photo copy of all relevant original documents along with duly filled claim form via HDFC ERGO website/App/ Email id or visiting HDFC ERGO branch against the registered claim id
02
HCS team will verify the insured & treatment details and releases the payment to insured member as per eligibility
01
Post hospitalization, Upload/Submit the photo copy of all relevant original documents along with duly filled claim form via HDFC ERGO website/App/ Email id or visiting HDFC ERGO branch against the registered claim id
02
HCS team will verify the insured & treatment details and releases the payment to insured member as per eligibility
4. Documents required for Health claims:
01
Duly filled and signed claim form with HDFC Ergo policy number.
02
Original discharge summary.
03
Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.
04
Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).
05
Past treatment documents, if any.
06
Incases of accident, Medico Legal Certificate(MLC) or FIR.
07
Inc ase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor
08
Other relevant documents, if any.
09
NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form
10
01
Duly filled and signed claim form with HDFC Ergo policy number.
02
Original discharge summary.
03
Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.
04
Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
05
Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).
06
Past treatment documents, if any.
07
Incases of accident, Medico Legal Certificate(MLC) or FIR.
08
Inc ase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor
09
Other relevant documents, if any.
10
NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form
Website link for network service provider
Website link for network service provider
Vidal TPA Link: https://vidalhealthtpa.com/employeeportal/networkhospital
Health Assure Claim | Easy Health Claim | Cancer Care Claim | Cardiac Care Claim
Website link for network hospital list
Website link for network hospital list
To view Network Hospital Quality Indicators*
Click here to view the list
*FY 25 as per Vidal TPA records
Criteria for empaneling network providers for cashless facility
Click here to view the criteria
Email Address
Email Address
Health Assure Claim: HLI@vidalhealth.com
Easy Health Claim & Cancer Care Claim: HLI@vidalhealth.com
Cardiac Care Claim: HLI@vidalhealth.com
Surgical Claim: service@hdfclife.com
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Quick links of Click 2 Protect Health and Click 2 Protect Optima Secure – Health Claim
Network hospital list link: https://www.hdfcergo.com/locators/cashless-hospitals-networks
Claim registration link: https://hegi.co/voaLhgAEAAA
Document upload link: https://hegi.co/6zGDkQAEAAA
Document submission : healthclaims@hdfcergo.com (Keeping the file size less than 2 MB)
Claim form link: https://hegi.co/9vYLhAAEAAA
KYC form link: https://hegi.co/W7YLhAAEAAA
NEFT link: https://www.hdfcergo.com/docs/default-source/downloads/others/neft_mandate_form
Track claim: https://hegi.co/v4aLhgAEAAA
Initiate Claim At Your Nearest HDFC Life Branch
01. Download & fill up claim form
Download the claim form and fill it with accurate details.
02. Collect all the required supporting claim documents
Gather all necessary documents as per the claim type.
03. Submit claim form and supporting documents
Visit the branch to submit your completed form and documents.
Documents Required for Health Claim
1. Claim Form
2. Discharge summary / Transfer summary / Death summary
3. Hospital Final Bill and break up along with payment receipt.
4. Doctor consultation notes and bill with payment receipt.
5. Pharmacy prescriptions and Bill with payment receipt
6. Diagnostic investigations reports and bill with payment receipt.
7. All bills are needed in original.
- KYC of Policy owner (Masking Aadhar initial 8 Digits is mandatory if received as KYC)
- PAN of Policy owner (If not available in our records)
- NEFT documents of Policy owner
- Indoor hospitalization case paper copy attested by hospital authorities.
- Duly filled and signed claim form with HDFC Ergo policy number.
- Original discharge summary.
- Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.
- Original investigation reports (eg. bloodreports, X-Ray, etc).
- Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).
- Past treatment documents, if any.
- Incases of accident, Medico Legal Certificate(MLC) or FIR.
- Incase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor.
- Other relevant documents, if any.
- NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form
- Cancer Care
- Easy Health
- Cardiac Care
- Surgical care
For the above plans documents needed are
- Claim Form
- Discharge summary / Transfer summary / Death summary
- Hospital Final Bill and break up along with payment receipt
- Doctor consultation notes with bill and payment receipt
- Diagnostic investigations reports with bill with payment receipt
- Pharmacy prescriptions with Bill and payment receipts
- KYC of Policy owner
- PAN of Policy owner if not available on our records
- NEFT documents of Policy owner.
- Indoor hospitalization case paper copy attested by hospital authorities
- Easy health plan type(C,E,F,G)- Self declaration of 30 day survival (for CI benefit)
- Easy health plan type(B,D,E,G) - Operating Theatre Notes (for Surgical Cash benefit)
Cancer care
- Self declaration on chronology of health events and medical evaluations leading to diagnosis of Cancer care
- Copies of all medical records towards diagnosis & treatment attested by treating doctor including indoor hospitalisation papers, discharge summary, histopathology report, MRI, CT scan, doctor consultation notes and other investigation reports
- Attending treating doctor statement stating the TNM classification / cancer staging
Cardiac care
- Attending physician statement stating the history of heart conditions in parents and siblings along with the age at which they suffered from heart conditions.
- Diagnostic confirming reports - ECG, 2D Echo, Coronary Angiography report, PTCA report, Blood investigation reports including Cardiac Marker etc.
- Attending treating doctor certificate stating the Life Assured survives for a period of 30 days from the date of Occurrence/recurrence of the Covered Condition
Initiate Claim At Your Nearest HDFC Life Branch/Master Policy Holder
01. Download & fill up claim form
Download the claim form and fill it with accurate details.
02. Collate all the required supporting claim documents
Gather all necessary documents as per the claim type.
03. Submit claim form and supporting documents
Visit the branch/Master Policy Holder to submit your completed form and documents.
Essential Information for Group Insurance Claim
To support timely Group Claim processing, please collect the information mentioned below
1)What are the documents required to process Death Claim/ Accidental Death claim/ Critical Illness/Disability /Terminal Illness
| Documents | Natural death / Due to illness | Unnatural death (accident, suicide, murderetc) | Critical illness / Disability / Terminal illness |
|---|---|---|---|
Claim Form – Completely filled, signed by claimant & signed/stamped by Master Policyholder (MPH), as per applicability |
✔ |
✔ |
✔ |
Member enrollment form / MemberAuthorisationform (Lender – Borrower Schemes). Not applicable for GTI Employer / Employee Claim |
✔ |
✔ |
✔ |
Death Certificate – Issued by Municipal authority / Gram Panchayat – under section 12/17 &self attestedby the claimant |
✔ |
✔ |
✘ |
Medical Certificate of Death – Self attested copy of certificate by medical examiner who declared the Life Assured dead,submittedfor cremation purpose |
✔ |
✘ |
✘ |
Nominee/Beneficiary NEFT details – Clear copy of bank passbook (with last 6 months transaction history) / cancelled printed cheque,self attestedby claimant |
✔ |
✔ |
✔ |
Sum assured bifurcation – Sum Assured / Original Loan Amount / Recovery made by Master Policyholder (MPH) towards loan/outstanding balance as on date of death |
✔ |
✔ |
✔ |
Police Record – Copy of FIR, PolicePanchnama, Police request report, Final closure report, attested by police authority |
✘ |
✔ |
✘ |
Post Mortemreport – Copy attested by authority & Final Viscera / Chemical analysis (if preserved) |
✘ |
✔ |
✘ |
Self attestedcopy of complete set of medical records / treatment papers for past and current illness |
✔ |
✔ |
✔ |
Self-attested KYC documents of the Claimant – PAN Card / Form 60, Passport, Voter ID, Driving License, Aadhaar Card (first 8 digits masked) |
✔ |
✔ |
✔ |
2)From where can I download claim form
Access to Claims Form and Document Checklist - The claim form and the list of required documents can be downloaded from the HDFC Life official claims page: https://www.hdfclife.com/claims.
Alternatively, you can also contact the Master Policy Holder who will provide HDFC Life's required claim forms.
3)Where do I submit the claim related documents
A)Submit the completed claim forms and any accompanying documentation to the Master Policy Holder who will pass all the details to HDFC Life.
B) Group Claims Department, HDFC Life Insurance Company Limited, 13th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai – 400011
C) Nearest HDFC Life Branch Office
D) Email: groupclaims@hdfclife.com
4)Whom should I contact in case of any claim related query
Email: groupclaims@hdfclife.com
5)What are the Maximum processing timelines prescribed by IRDAI
Type of Claim |
Claim Settlement Turnaround Time |
Claim which does not require an investigation |
15 days from the date of lodging the claim |
Claim which requires an investigation |
45 days from the date of lodging the claim |
6) Benefits payable to whom
In case you have provided prior authorization, the Outstanding Loan amount if any for which the Coverage was taken will be payable to the Master Policyholder and any residual benefit, if any will be paid to the Nominee or Beneficiary, as applicable or else the Death Benefit will be payable to Nominee
1)What are the documents required to process Death Claim/ Accidental Death claim
| Documents | Natural death / Due to illness | Unnatural death (accident, suicide, murderetc) |
|---|---|---|
Claim Form (Completely filled, signed by claimant & signed/stamped by Master Policyholder (MPH), as per applicability) |
✔ |
✔ |
Member enrollment form / MemberAuthorisationform (Lender – Borrower Schemes). Not applicable for GTI Employer / Employee Claim |
✔ |
✔ |
Death Certificate – issued by Municipal Authority / Gram Panchayat – under section 12/17 &self attestedby the claimant |
✔ |
✔ |
Nominee/Beneficiary NEFT details – Cancelled copy of printed cheque with Account No., IFSC details & Name and last 6 months bank statement or passbook copy. Not applicable if entire pay-out to MPH |
✔ |
✔ |
Sum assured bifurcation – (Sum Assured / Original Loan Amount) / Recovery made by Master Policyholder (MPH) towards loan / Outstanding loan balance as on date of death to confirm break-up of amount payable to MPH & balance payable to claimant |
✔ |
✔ |
Police Record – Copy of First Information Report, PolicePanchnama, Police Inquest report, Final closure report, attested by police authority |
✔ |
✔ |
Post Mortemreport – Copy attested by hospital authority & final viscera / chemical analysis, if preserved, for confirming cause of death onpost mortemreport |
✘ |
✔ |
Self-attested copy of the PAN card or KYC document of Life Assured & Nominee |
✘ |
✔ |
2)From where can I download claim form
Access to Claims Form and Document Checklist - The claim form and the list of required documents can be downloaded from the HDFC Life official claims page: https://www.hdfclife.com/claims.
Alternatively, you can also contact the Master Policy Holder who will provide HDFC Life's required claim forms.
3)Where do I submit the claim related documents
A)Submit the completed claim forms and any accompanying documentation to the Master Policy Holder who will pass all the details to HDFC Life.
B) Group Claims Department, HDFC Life Insurance Company Limited, 13th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai – 400011
C) Nearest HDFC Life Branch Office
D) Email: groupclaims@hdfclife.com
4)Whom should I contact in case of any claim related query
Email: groupclaims@hdfclife.com
5)What are the Maximum processing timelines prescribed by IRDAI
Type of Claim |
Claim Settlement Turnaround Time |
Claim which does not require an investigation |
15 days from the date of lodging the claim |
Claim which requires an investigation |
45 days from the date of lodging the claim |
6) Benefits payable to whom
In case you have provided prior authorization, the Outstanding Loan amount if any for which the Coverage was taken will be payable to the Master Policyholder and any residual benefit, if any will be paid to the Nominee or Beneficiary, as applicable or else the Death Benefit will be payable to Nominee
1)What are the documents required to process Death Claim/ Accidental Death claim/ Critical Illness/Disability /Terminal Illness
| Type of Requirement | Cause of Claim | ||
|---|---|---|---|
| Natural death / Due to illness | Unnatural death (accident, suicide, murder etc.) | Critical illness / Disability / Terminal illness | |
Death certificate issued by Municipal Authority |
✔ |
✔ |
✔ |
Cause of Death certificate issued by the treating doctor |
✔ |
✔ |
✔ |
Police records (viz. First Information Report,Panchnama, Inquest Report, etc.) attested by Police authority |
✔ |
✔ |
✘ |
Post MortemReport attested by hospital authority |
✔ |
✘ |
✘ |
Complete medical records (for past and current illness) |
✔ |
✘ |
✔ |
Certificate from treating doctor |
✔ |
✘ |
✔ |
A cancelledpersonalisedcheque with account holder’s name, accountno.and IFSC present. Where cheque is notpersonalised, latest bank statement (not more than 3 months old) or copy of passbook |
✘ |
✔ |
✘ |
Self-attested KYC documents of the Claimant – PAN Card / Form 60, Passport, Voter ID, Driving License, Aadhaar Card (please mask first 8 digits) |
✔ |
✔ |
✔ |
2)From where can I download claim form
Access to Claims Form and Document Checklist - The claim form and the list of required documents can be downloaded from the HDFC Life official claims page: https://www.hdfclife.com/claims.
Alternatively, you can also contact the Master Policy Holder who will provide HDFC Life's required claim forms.
3)Where do I submit the claim related documents
A)Submit the completed claim forms and any accompanying documentation to the Master Policy Holder who will pass all the details to HDFC Life.
B) Group Claims Department, HDFC Life Insurance Company Limited, 13th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai – 400011
C) Nearest HDFC Life Branch Office
D) Email: groupclaims@hdfclife.com
4)Whom should I contact in case of any claim related query
Email: groupclaims@hdfclife.com
5)What are the Maximum processing timelines prescribed by IRDAI
Type of Claim |
Claim Settlement Turnaround Time |
Claim which does not require an investigation |
15 days from the date of lodging the claim |
Claim which requires an investigation |
45 days from the date of lodging the claim |
1)What are the documents required to process Daily Hospi Cash Benefit
| Documents | DHCB Rider |
|---|---|
Claim Form – (Complete filled, signed by claimant & signed, stamped by the Master Policyholder (MPH), as per applicability) |
✔ |
Member enrollment form / Member Authorisation form (Lender – Borrower Schemes) |
✔ |
Hospital discharge summary & medical records |
✔ |
Member/Claimant NEFT details – A cancelled copy of printed cheque with Account holder’s Name, Account No. and IFSC; where cheque is not printed, latest 6 months bank statement or copy of passbook with first page and transactions for last 6 months |
✔ |
Self-attested copy of the PAN card and KYC document of Life Assured / Claimant |
✔ |
2)From where can I download claim form
Access to Claims Form and Document Checklist - The claim form and the list of required documents can be downloaded from the HDFC Life official claims page: https://www.hdfclife.com/claims.
Alternatively, you can also contact the Master Policy Holder who will provide HDFC Life's required claim forms.
3)Where do I submit the claim related documents
A)Submit the completed claim forms and any accompanying documentation to the Master Policy Holder who will pass all the details to HDFC Life.
B) Group Claims Department, HDFC Life Insurance Company Limited, 13th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai – 400011
C) Nearest HDFC Life Branch Office
D) Email: groupclaims@hdfclife.com
4)Whom should I contact in case of any claim related query
Email: groupclaims@hdfclife.com
5)What are the Maximum processing timelines prescribed by IRDAI
Type of Claim |
Claim Settlement Turnaround Time |
Claim which does not require an investigation |
15 days from the date of lodging the claim |
Claim which requires an investigation |
45 days from the date of lodging the claim |
Documents Required for Special Circumstances
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for the 2025 Ahmedabad plane crash and are committed to processing them on priority to help them tide over the tough times they are facing.
Please find the list of documents required for claim processing:
Proof of Death by local government, Police or hospitals
KYC & Bank details of the nominee
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Navrangpura |
115–117 Akshar Arcade opp Memnagar Fire Station, Vijay Cross Road, Ahmedabad – 380 009. |
Hardik Shah |
9558821980 |
The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days)
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for the Pahalgam Terror Attack Victims and are committed to processing them on priority to help them tide over the tough times they are facing.
Please find the list of documents required for claim processing:
Proof of Death by local government, Police or hospitals
KYC & Bank details of the nominee
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Srinagar |
HDFC LIFE, SARAH CITY CENTER, 2ND FLOOR, IG ROAD, SRINAGAR 190001 |
Shomin Kapoor |
8558910871 |
Jammu |
HDFC LIFE, 2nd Floor, MS Gupta Tower, CB13, Rail Head Complex, Jammu, J&K – 180012 |
Arjun Singh |
8591784183 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days)
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for the 2024 Andhra Pradesh–Telangana flood victims and are committed to processing them on priority to help them tide over the tough times they are facing.
Please find the list of documents required for claim processing:
- Written Death Intimation by the Claimant
- Attested death certificate issued by Local Government, Police or Hospital
- Identity & residence proof of Claimant
- Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Vijayawada |
HDFC Life Insurance, Dno. 38–8–45 MG Road, Opp All India Radio Station, Labbipet, Above Passport office, Vijayawada–520010 |
P Mahaboob Subhani |
9666877796 |
Khammam |
HDFC life Insurance, 1st floor, KSN Mansion, VDO colony, Beside Haveli Restaurant, Khammam–507002 |
Badde Pullaiah |
9533376288 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days)
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for 2024 Wayanad landslides victims and process the same on priority to help them to tide over the tough time they face.
Please find the list of documents required for claim processing:
Written Death Intimation by the Claimant
Attested death certificate issued by Local Government, Police or Hospital
Identity & residence proof of Claimant
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Calicut |
|
Anoop Parakkandy |
9746559974 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for West Bengal train collision victims and process the same on priority to help them tide over the tough time they face.
Please find the list of documents required for claim processing:
Written Death Intimation by the Claimant
Attested death certificate issued by Local Government, Police or Hospital
Identity & residence proof of Claimant
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Siliguri – Saharan house |
HDFC Life Insurance co Ltd, 1st & 2nd Floor, Saharan House, Sevok Road, Above ICICI Bank, Siliguri–734001 |
Qaiser Chaudhury |
7797548833 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days)
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for Renal Cyclone & subsequent Heavy rains/Floods victims and process the same on priority to help them to tide over the tough times they face.
Please find the list of documents required for claim processing:
Written Death Intimation by the Claimant
Attested death certificate issued by Local Government, Police or Hospital (Shall be waived in case name of deceased matches published list by State/Central Government or appropriate Govt. authorities)
Identity & residence proof of Claimant
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
State Name |
Nodal Officer* |
Contact Number |
Assam, Meghalaya, Nagaland, Manipur, Mizoram, Tripura |
Juti Hazarika |
9864327474 |
West Bengal |
Subhas Gayan |
9735576808 |
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Agartala |
Store Ratings, 4.2. View All Reviews · RMS Chowmuhani · 3rd Floor, ORS Tower, AT Road RMS Chowmuhani, Agartala – 799001 |
Sanjoy Malakar |
9862920921 |
Aizawl |
3rd Fl, Kevi International, Bara Bazar, Dawrpui, Aizawl, Mizoram 796001 |
Jonathan Lalnunpui |
9436185057 |
Contai |
1st Floor, Ward No 2 Mehedi's Boys Hostel, Depur Bazar, Nirmal, Bhakta Lane, Contai, West Bengal 721404 |
Soumen Naskar |
9903246768 |
Haldia |
1st Flr, Akash Ganga Complex Gita Roy Chowdhury, Vasudevpur Nr Nandkishore Cinema Hall, West Bengal – 721602 |
Subam Bairagi |
7908897347 |
Imphal |
HN10 1st Flr RDS Rd, MG College Colony, Thangmeiband Nr UML Shoramrom, Imphal, Manipur 795001 |
Ingshem Shatkhinkhondra |
7005676733 |
Kharagpur |
4th Floor, ATWALS Real Estate, 7 Rd, College More, Kharagpur, West Bengal 721305 |
Abhijit Chakraborty |
8777230099 |
Kolkata – Barasat |
3rd Floor Dok Bunglow More, 8 Jessore Rd, Barasat, Kolkata, West Bengal 700124 |
Sombhu Sardar |
8101813429 |
Kolkata – Shyam Bazar |
1st & 2nd Floor, Building 32, 13/Ng 5th Floor, Above IDBI, Shyam Bazar, Kolkata – 700004 |
Arindam Karak |
9836795635 |
Shillong |
HDFC Life – European Ward · 746L/1058 · RRG Complex, Keating Road European Ward · Shillong – 793001 |
Mousumi Paul |
9862043449 |
Silchar |
Shyama Prasad Road 1st Floor, Shyama Prasad Rd, Silchar – 788001 |
Mousumi Paul |
9864824973 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for Michaung Cyclone & subsequent heavy rains/Floods victims and process the same on priority to help them to tide over the tough time they face.
Please find the list of documents required for claim processing:
Written Death Intimation by the Claimant
Attested death certificate issued by Local Government, Police or Hospital (Shall be waived in case name of deceased matches published list by State/Central Government or appropriate/Govt. authorities)
Identity & residence proof of Claimant
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Chennai – T Nagar |
HDFC Life Insurance Company Limited, 2nd Floor, ASV Ramana Towers, 37/38, Venkatanarayana Road, T. Nagar, Chennai, Tamil Nadu 600017 |
Padmanaban K |
9566540478 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).
We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.
We have relaxed the claim intimation guidelines for Odisha Train Tragedy victims and process the same on priority to help them tide over the tough time they face.
Please find the list of documents required for claim processing:
Written Death Intimation by the claimant/ nominee
Submit the attested death certificate issued by Local Government, Police or Hospital
Submit the Identity & residence proof of Nominee or Beneficiary
Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose
For any further assistance
Please write to us at: service@hdfclife.com
Or call us at 022–68446529, available from Mon–Sat from 10 AM to 7 PM (Local charges apply).
Do not prefix any country code e.g. +91 or 00.
Branch Name |
Branch Address |
Nodal Officer* |
Contact Number |
Cuttack |
HDFC Life, 2nd Floor, Royal Tower, Link Road Square, Madhupatna, Cuttack, Odisha – 753010 |
Rakesh Patnaik |
9938712838 |
Kolkata–Menaka Estateuttack |
HDFC Life, Ground and 1st Floor, 3 Red Cross Place, Near Governor House, Kolkata – 700001, West Bengal |
Debasish Pal |
9874432272 |
*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).
Settlement of claims in respect of Train Accident victims: Accident happened at Orissa State on 02.06.2023 |
|||||||||
HDFC Life Insurance Company Limited |
|||||||||
As on : 10.12.2023 |
|||||||||
Sl.No |
Type of Claim |
Claims reported |
Claims settled |
Claims Outstanding |
Remarks |
||||
|
Number |
Amount (in lacs) |
Number |
Amount (in lacs) |
Number |
Amount (in lacs) |
|||
1 |
Individual Insurance |
Death claims (including rider benefit if any) |
NIL |
NIL |
NIL |
NIL |
NIL |
NIL |
|
2 |
PMJJBY |
Death Claims |
NIL |
NIL |
NIL |
NIL |
NIL |
NIL |
|
3 |
Personal Accident(Other than PMSBY) |
|
NIL |
NIL |
NIL |
NIL |
NIL |
NIL |
|
4 |
Health Claims |
|
NIL |
NIL |
NIL |
NIL |
NIL |
NIL |
|
5 |
All Other Miscellaneous |
|
NIL |
NIL |
NIL |
NIL |
NIL |
NIL |
|
Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow
01
Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; along with the death certificate of the member.
02
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites.
The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.
03
01
Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; along with the death certificate of the member.
02
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites.
The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
03
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.
Initiate Claim At Your Nearest HDFC Life Branch
01. Download & fill up claim form
Download the claim form and fill it with accurate details.
02. Collect all the required supporting claim documents
Gather all necessary documents as per the claim type.
03. Submit claim form and supporting documents
Visit the branch to submit your completed form and documents.
Essential Information for Pradhan Mantri Jeevan Bima Yojna
To support timely claim processing, please collect the information mentioned below
1)What are the documents required to process Death Claim
1. Proof of death of the insured member (Proof of death due to accident if death is within 30 days of joining / rejoining the policy)
2. Self‑attested KYC documents of Nominee/Appointee/Claimant
Valid Passport
Voter’s identity card issued by Election commission of India
Valid Permanent Driving License
Aadhaar Card (please mask first 8 digits)
1. PAN Card / Form 60
2. List of Officially Valid Documents (any one):
3. Proof of death of Nominee, in case the nominee has predeceased the insured member
4. Proof of claimant being the legal heir, in case claimant is other than Nominee/Appointee
5. Advanced Receipt for discharge of claim, duly filled & signed
2)From where can I download claim form
Access to Claims Form and Document Checklist - The claim form and the list of required documents can be downloaded from the HDFC Life official claims page: https://www.hdfclife.com/claims.
Alternatively, you can also contact the Master Policy Holder who will provide HDFC Life's required claim forms.
3)Where do I submit the claim related documents
A)Submit the completed claim forms and any accompanying documentation to the Master Policy Holder who will pass all the details to HDFC Life.
B) Group Claims Department, HDFC Life Insurance Company Limited, 13th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi, Mumbai – 400011
C) Nearest HDFC Life Branch Office
D) Email: groupclaims@hdfclife.com
4)Whom should I contact in case of any claim related query
Email: groupclaims@hdfclife.com
5)What are the Maximum processing timelines prescribed by IRDAI
Type of Claim |
Claim Settlement Turnaround Time |
Claim which does not require an investigation |
15 days from the date of lodging the claim |
Claim which requires an investigation |
45 days from the date of lodging the claim |
Download Claims Forms
Download Claims Forms
Track Claim Status
Customer Testimonials
Read experiences from our valued customers about their claims journey.
-
G S Ravi
Very professional and considerate towards the claimants in grief. The process was really clean and fast by any standards. Very happy with the way the claim was received and settled.
-
Nandita Joutick
Very humble and respectful service provided by your team member. I am very satisfied and grateful for him.
-
Suganya R
Thank you so much for understanding our needs during this difficult time. The team was very organised and requested all the details promptly. Once we furnished the information, the process was quick and hassle-free.
-
Neetu Agarwal
Extremely grateful for your fast and timely settlement. My whole family is very grateful for your kind concern.
-
Sheetal Wadkar
The service was excellent and very helpful in this painful situation. I really appreciate HDFC Life. I have given reference to my other friends.
-
VIRENDRA KUMAR AGRAWAL
Great experience throughout the claims process. Everything was smooth and easy.
-
Suresh Surisetti
I am very happy with the claim settlement service of HDFC Life. My claim was processed very easily and settled within one day. The overall experience was smooth, fast, and hassle-free. Thank you for the excellent support and service.
-
VINAYAK RAGHAV
The claim settlement was done within 24 hours of submission.
-
MANJIT KAUR
During this difficult time, the HDFC team assisted with care and compassion.
-
VINOTH M KAMBLI
Quick resolution, stress free, effortless process
-
NANDA GUPTA
The claim process was very smooth. The customer executive was very cooperative.
-
Vishakha Sali
We really appreciate your efforts towards a hassle-free claim. The claim was approved the same day and the money was credited as well. Thanks a lot. Your executives are very kind and professional.
Frequently Asked Questions
Everything You Need to Know About the Claims Process
The documents required to process the claim are based on the cause of death are:
SR. |
DOCUMENT NAME |
NATURAL |
UN-NATURAL |
NATURAL DISASTERS |
i. |
Claims Form * with bank account proof |
✔ |
✔ |
✔ |
ii. |
Death certificate issued by the Government |
✔ |
✔ |
✔ |
iii. |
Claimant’s Photograph |
✔ |
✔ |
✔ |
iv. |
Claimant's Identity & Address proof |
✔ |
✔ |
✔ |
v. |
Original Policy Document |
✔ |
✔ |
✖ |
vi. |
Claimant's PAN CARD/Form 60 (if PAN Card not available) |
✔ |
✔ |
✔ |
vii. |
Post Mortem attested by hospital authorities |
✖ |
✔ |
✖ |
viii. |
Medical records for diagnosis and treatments |
✔ |
✖ |
✖ |
ix. |
Doctor’s / Hospital’s certificate (Form)* |
✔ |
✖ |
✖ |
x. |
Employer’s certificate (Form)* if employed |
✔ |
✔ |
✖ |
xi. |
Police records attested by police authorities |
✖ |
✔ |
✖ |
Note
Required Documents
Documents Not Required 
- Unnatural cause would mean Accidental / Murder / Suicide.
- Any document submitted in photocopy needs to be Originally Seen and Verified by HDFC Life employee.
- * All the required forms are available on our website in “Download Form” tab under the following link - https://www.hdfclife.com/claims
- Documents (i – iv) are only required where claims are submitted under following products - Pension Plans, Single Premium Whole of Life, Savings Assurance Plan, Immediate Annuity Plan.
- Original Policy document will not be required for Group Claims.
- HDFC Life may call for documents apart from the above (case specific).
- Physical version of the electronic insurance policies need not be submitted by customers when electronic insurance policies are issued through the platform of registered Insurance Repositories.
- Critical Illness claim form with bank account proof
- Medical records viz. reports of diagnostic tests, hospital and treatment records for illness diagnosed
- Original Policy Document
- Claimant's PAN card and address proof
For Death claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Beneficiary’s name
For Critical Illness claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Life Assured’s name
An Indemnity Bond should be submitted in lieu of Policy document which is lost. The indemnity needs to be executed on the stamp paper and duly notarized. The value of the stamp paper would be as applicable in the state.
The template for indemnity bond is available on our website in “FORMS & DOWNLOAD” section under Customer Service >Quicklinks> FORMS & DOWNLOAD>
Policy Servicing Request Forms.
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* Individual death claim settlement ratio by number of policies as per audited annual statistics for FY 2025-26.
1. HDFC Life Click 2 Protect Optima Secure (UIN:101Y122V05) is a Non-linked, Non-participating pure risk premium/savings life insurance plan
2. Click 2 Protect Health (UIN: 101Y115V05) is a Non-Linked Non-Participating Protection +Health Savings Life Insurance
3. HDFC Life Health Assure Plan (UIN: 101N087V04) is a Non-Linked, Non-Participating, Individual, Pure Risk, Health Product
ARN- CL/06/26/35535