• Webpages
  • Documents
  • HDFC Life ClassicAssure PlusInvestment
  • HDFC Life ClassicAssure PlusInvestment
  • HDFC Life ClassicAssure PlusInvestment

To Buy Online


Branch Locator

For Existing Customers


Fund Performance Check

To Buy Online

Branch Locator

For Existing Customers

Fund Performance Check

1 Customer Support

HDFC Life has a skilled and dedicated centralized operations team to support end to end customer service requirements of corporate clients.
The team provides servicing support to process customer service requests and query resolution while maintaining high standards of quality.
Group Operations Team can be reached basis the policy availed from HDFC Life:
Group Term Insurance (GTI) @ 
[email protected]
Credit Protect (CP) @ [email protected]
Group Unit Linked Plan @ [email protected]

1 Go Green

Go Green is an HDFC Life initiative that promotes environmental values towards saving the planet. Going green looks and feels right, plain and simple.

Benefits of the Go Green

  • Save the Earth
  • Enhanced turnaround time
  • Paperless transactions
  • Easy and faster retrieval of data
  • Tamper proof data

Services offered under Go Green

  • Electronic Pay-out : This facility helps the insurer to transfer funds into policyholders account through RTGS or NEFT
  • Digitally signed communication: a document which is digitally signed authenticates the identity of the person and ensures that original content of the document is unchanged.
  • Registered E-mail ID : This facility allows the trustees / policyholder to send scanned image of signed documents through authorized email id’s and hard copy instructions can be waived off.

To sign up and assist in our Go Green objective please fill the, attached form

Downloads

  • Critical Illness Claim Form Download Icon Email Icon
  • Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (English) Download Icon Email Icon
  • Employer Certificate Download Icon Email Icon
  • Accidental Total Permanent Disability Download Icon Email Icon
  • Death Claim Form Download Icon Email Icon
  • Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (Hindi) Download Icon Email Icon
  • Doctor's Certificate Download Icon Email Icon
  • Death Claim Under Special Cases (Natural Disasters, Calamities, Bomb Blasts) Download Icon Email Icon

1 Funding Business (ULIP/ Traditional)

What details / documents are required for Additional Contribution request received for funding – Unit Linked and Non Unit Linked Plans?

The following details / documents are required for Additional Contribution request received for funding business (Unit Linked and Non Unit Linked Plans):

A. For Additional Contribution DB (Defined Benefit):

  1. Duly filled Contribution form with authorised trustee signature and trust stamp on the contribution form.
  2. Fund Transfer details along with UTRN/Bank details/PIS details in case of cheque.


B. For Additional Contribution DC (Defined Contribution):

  1. Duly filled Contribution form with trustee signature and trust stamp on the contribution form
  2. Fund Transfer details along with UTRN/Bank details/PIS details in case of cheque
  3. Member annexure form with Contribution details.


Please note as per IRDA notification dated 26th of July 2019 viz. IRDAI (Non Linked Insurance Products) Regulations, 2019 and IRDAI (Unit Linked Insurance Products) 2019, written consent has to obtain from the client to continue and adding new members under the existing Group Variable plan (GVIP).

As per the new IRDAI CIRCULAR (IRDA/Act/GDL/PRD/135/06/2012) dated 13th June 2012, no new members can be enrolled in the superannuation Schemes launched prior to 28/Mar/13.

Which are the documents required for Merger of the Trust?

The documents below are required for merger of the Trust (cases where policies of both the Trust are maintained with HDFC Life):

  1. Documents of the policy to be surrendered (Claim form and Policy documents).
  2. Copy of Board Resolution.
  3. Acknowledgement copy of request letter sent to Commissioner of Income Tax (CIT) for approval.
  4. Copy of Court Order.
  5. Letter from the client to transfer funds from surrendered policy and move the proceeds to another policy. (Common letter will suffice if the Trustees are same for both the policies)
  6. PAN  card of any one of authorized signatories attested with Trust stamp and signed by  authorities

Note: Policy will be surrendered on T Day and New Business will be set up on T+1 day subject to cut off norms.

 All the above documents need to be attested by the Trust and signed by the Trustees.

What is the validity of a cheque issued?

As per RBI guidelines with effect from 1 April' 2012, all cheques/Demand Drafts/Pay orders with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Would it be possible to include the new members in the existing Superannuation policy?

As per the new IRDAI CIRCULAR (IRDA/Act/GDL/PRD/135/06/2012) dated 13th June 2012, no new members can be enrolled in the superannuation Schemes launched prior to 28/Mar/13.

Further  as per the IRDA notification dated 26th of July 2019 viz. IRDAI (Non Linked Insurance Products) Regulations, 2019 and IRDAI (Unit Linked Insurance Products) 2019, written consent has to be obtained from the client to continue and adding new members under the existing Group Variable plan (GVIP). 

Which modes of request can help us avoid physical policy servicing for form transitions?

Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID
  2. Group Portal
  3. Indemnity Mandate signed

Can fund switch and premium redirection request be processed on the same day for a particular policy?

Yes, fund switch and premium redirection can be processed on the same day for a particular policy, wherein fund switch is processed first followed by premium redirection request.

Note: Contribution cannot be processed along with this transaction.

Which documents/details are required for NEFT service?

Complete NEFT mandate form duly signed by authorised signatories and attested with Policy holders stamp to be sent along with the following: Cancelled cheque (with IFSC, Bank account number & name of the client trust)

OR

Bank official stamp and sign on the NEFT mandate form with account number, name of client trust and IFSC details without any overwriting.

What are the check points while sending the NEFT mandate?

Following are the check points while sending across the NEFT mandate:

  1. Cancelled cheque copy to be sent along with the duly filled mandate form.
  2. The details mentioned in the mandate should tally with the cancelled cheque copy such as IFSC, account type (saving / current) and account number.
  3. The mandate to be duly signed by authorised signatory and attested by a trust stamp.
  4. Wherein cancel copy of cheque is not available, Bank official stamp and sign on the NEFT mandate form with account number, name of client trust and IFSC code details without any overwriting.

What is the procedure for surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life?

For surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life, below documents are required:

  1. Surrender letter mentioning the reason for surrender signed by the authorised signatories.
  2. Original policy document from the Client.
  3. Documents for setting the new policy.
  4. In case if there are no changes in the existing board resolution, Trust deed and rules, then a letter stating the same to be provided by the Trustees.
  5. Policy to be surrendered on T Day and New Business to be set up on T+1 day subject to cut off norms.
  6. PAN card of any one of authorized signatories attested with Trust stamp and signed by  authorities

What if the Trust does not have a Pan Card?

PAN Card details are mandatory for premium equal to or above ₹ 50,000. If the Trust does not have a PAN Card, then the Trust needs to apply for PAN Card / provide us with Form 60 or 49 A with every contribution.

Would a signed scanned copy of policy servicing form be mandatory for Funding Business?

Funding: The signed scanned copies of the policy servicing forms to be provided for funding Business (GULP / Group Traditional Plan set up for Gratuity / Pension / Leave Encashment schemes) if the request is received through registered email ID. Please note soft copies of member information form / account information form for SA DC clients is required to initiate the request.

Can Transaction wise statement be provided in Superannuation DC Schemes?

Transaction wise statements can be provided to Superannuation DC clients in following scenarios:

  1. Either on policy anniversary or 31st of March.
  2. Transaction wise statement can be provided to the members if request is received through portal.
  3. If the transaction wise statement request is received through email mode (more than once, which includes below scenarios).
  4. The member would be charged ₹ 100 or ₹ 50 wherein already Group Portal Facility is provided. Please check policy details for exact applicable charges. 
  5. Transaction wise statement for Superannuation DB clients is non-chargeable.
  6. Member wise /Group wise Fund statement can be provided to the clients which is non-chargeable for new products (GVIP, Par Pension, New Gulp Pension).

Which are the documents required for surrendering the policy?

The documents required for surrendering the policy are as follows:

  1. Surrender letter mentioning the reason for surrender signed by authorised signatories.
  2. Original policy document from the Client.

Which are the documents required for Change in Trust name?

The below documents are required from the client for Change in Trust name:

  1. Board Resolution
  2. Trust Resolution stating the name change
  3. Change in Trust name letter
  4. Bank Particulars
  5. Attested copy of Pan card with the new trust name
  6. Trust Stamp and Trustee signature to be incorporated on all the documents
  7. Deed of Variation is applicable if required.

Which are the documents required for Change in address of Trust?

The below documents are required from the client for Change in address of Trust :

  1. Board Resolution
  2. Trust Resolution stating the address change
  3. Letter from Trustees of the client mentioning the address change
  4. Bank Particulars ( incase if any changes in bank details due to change in address of trust)
  5. All documents has to be attested with Trust Stamp and  signed by authorized signatories.

Which documents are required for Change in Trust Name in case of partnership firms and companies?

The following documents are required:

  1. In case of partnership firms - revised Partnership Deed, PAN Card and Bank Account particulars
  2. In case of Companies -Resolution passed by the Board, fresh certificate of incorporation, PAN Card and Bank Account particulars
  3. In case of Trusts - Letter from Trustees, Resolution passed by the Trustees, fresh certificate of incorporation of Employer, PAN Card and Bank Account particulars
  4. Deed of Variation is applicable if required

Which documents are required for Change or Addition in Trustees?

The following documents are required:

  1. A Trust resolution stating that the new Trustees have been appointed.
  2. Trust resolution should state that decisions on behalf of the Trust can be taken by the newly appointed Trustees jointly / severely on behalf of the Trust.
  3. Specimen Signature of the newly appointed Trustees.
  4. If all the existing Trustees are resolved then a complete set of new appointed Trustees are required and the same should be signed by the authorised Signatory of the Company. (Chairman/ Company Secretary/ Managing Director)
  5. PAN Card of any one of authorized signatories attested and signed by authorized signatories.

How many members are at the least required at the time of New Business for the funding products?

Minimum numbers of members required are as follows:

  1. GULP Pension - 10
  2. GULP Life - 10
  3. GVIP - 10
  4. Traditional Plan - 50 

What is the minimum amount of premium required for the New Business of funding products?

Minimum premium amount at New Business are as follows:

  1. GULP Pension – ₹ 5 Lacs
  2. GULP Life - ₹ 5 Lacs
  3. GVIP - ₹ 5 Lacs
  4. Traditional Plan: There is no specific minimum premium that needs be paid.
  5. There is no specific maximum premium amount per scheme or per member. However, the company may choose to not accept premiums larger than ₹ 50 Cr if this were not in the wider interests of the fund receiving the investment at that time.

For which products NRA details are required?

NRA details are required for the following products:

  1. GULP Pension – NRA required for DC schemes
  2. GULP Life - NA
  3. GVIP – NRA required for DC schemes
  4. Traditional Plan - NRA required for DC schemes

For which products DOB details are required?

 DOB details are required for the following products:

  1. GULP Pension – DOB required for DC schemes
  2. GULP Life - NA
  3. GVIP – DOB required for DC schemes
  4. Traditional Plan - DOB required for DC schemes

Whose name should be the cheque received from group clients, be drawn on?

Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd

What are the Fund Transfer details?

Details of Fund transfer within the country are as below:

For Unit Linked policies and Non Unit Linked policies:

Bank Name

HDFC Bank Ltd.

Bank Address

HDFC Bank Ltd.
Ground Floor, Jehangir Building M G Road Fort , Mumbai 400 001

Bank A/C No.

57500000195130

A/C Name

HDFC Life Insurance Co. Ltd. GROUP CONVENTIONAL COLLECTION A/C

IFSC Code

HDFC0000060

What RCD will be given for New Business / Contribution received in Non unit linked Plan?

Payment received via cheque mode: RCD will be as on cheque clearance date subject to documents being received by 3PM.

Payment received via fund transfer / RTGS: RCD will be subject to funds being received at HDFC Life account by  1.45 pm and available for investment and documents being received by 3PM. (Such transfers to be notified by phone call and email to [email protected] (HDFC Life)

Cut-off timings may vary as per RBI notifications.

 Which are the businesses that have been discontinued effective 1st Aug’13?

Effective 1st Aug’13, following new business has been discontinued:

  1. Credit Protect - 1 year term
  2. GVTI - 1 year term
  3. GULP - Life & Pension - DC schemes
  4. GULP Option "O" and "N" (both Life DB ) which were open for sale have now been stopped for New Business
  5. GTP and GCP --- Life and Pension new business as well as new member additions are no longer allowed
  6. Old Group Traditional
  7. DIP
  8. Old Group Variable Employee Plan

2 Non Funding Business (GTI)

Will it be possible to change the employee identification number during the mid year for the Group term insurance policies?

Changes in the employee identification number is permissible during the mid year for Group Term Insurance Policies.

Which are the documents required to change the company name during the policy year for Group Term Insurance policies?

The documents mentioned below are required while changing the company name during the policy year:

  1. ROC (Certificate of Registration)
  2. Pan card copy
  3. Certificate of Incorporation

Cheque payments for Group clients should be drawn on which name?

Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd.

What will be the validity of the issued cheque?

As per RBI guidelines with effect from 1 April' 2012 all the Cheque/Demand Draft/Pay order with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Who should sign the consent form in case of Extra Premium Charged?

It should be signed by an authorised signatory along with the stamp needed to affix the same.

Are hard copies required for policy servicing requests? 

Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID
  2. Digital ID (System Available with client)
  3. Group Portal.
  4. Indemnity Mandate signed

Which policy servicing requests can be allowed under "Email ID Registration" facility for GTI client?

Below are the lists of servicing requests that are allowed under "Email ID Registration" facility:

  1. Mid Joiner
  2. Mid Leaver
  3. Change in Sum Assured
  4. Alterations
  5. APS/AML request
  6. No claim Letter
  7. Pan card
  8. Certificate of Registration / Certificate of Incorporation
  9. Member list - GTI Renewal cases only
  10. Renewal documentation
  11. Acceptance of additional premium for rate up by the policyholder
  12. Declaration of Good Health and Medical Questionnaire (Must be signed by members)
  13. GST Certificate updation
  14. Refund/ Lapsation Request

Note: Declaration of Good Health, Medical Questionnaire, Covid Questionnaire, Rate up letter and Renewal documents will be accepted from registered email ID only once it is stamped and signed by an authorised signatory. In order to have signature-free acceptance for the concerned requests at our end, client has to sign an indemnity bond with us.

What details are required for a domestic fund transfer (within India)?

Details of Fund transfer within the country are as below:

For Conventional Product:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00600350011825
A/C Name HDFC Standard Life Insurance Co. Ltd.
IFSC Code HDFC0000060

What is the grace period for submission of Renewal documents / Payment of Premium for Group Term Insurance Plan?

A grace period of 15 days for monthly Premium paying frequency and 30 days for other Premium paying frequencies is allowed for the payment of each renewal Premium after the first Premium.

What is the process to lapse the GTI policy?

Client has to send us the Email notification to lapse the policy along with NEFT form & Cancel Cheque duly signed and stamped.

Policy is not renewed from the Last risk cover date, in such case policy will be auto lapsed by system on 181st day from Last Risk Cover Date and funds will be moved to Unclaimed Account.

If the existing GTI client wants to take a new GTI policy with us, will the CIF (Company Information Form) of the existing policy hold good?

New CIF is mandatory for any New Business received irrespective of client having existing policy with us.

What details should be mentioned in the proposal form with regards to maximum age of joining the Group Term Insurance Plan?

Maximum age for members to join the scheme should always be less than 1 year of Normal Retirement age mentioned on the proposal form.

Eg: If the Normal retirement age is 60 yrs then Maximum age should be 59yrs.

Which are the documents required for New Business of GTI policy?

Below is the list of documents for New Business:

  1. Proposal Form
  2. Sales Illustration
  3. Member list
  4. Premium Quotation
  5. PAN Card Copy or Pan number of MPH
  6. PAN Card copy of Authorised Person
  7. GST Certificate
  8. Go Green Form/ Standing Instruction
  9. Premium Payment
  10. Certificate of Incorporation

Which are the documents required for Renewal GTI policy?

Below is the list of documents for Renewal.

  1. Sales Illustration
  2. Member list
  3. Premium Quotation
  4. PAN Card Copy to be removed
  5. Go Green Form/ Standing Instruction
  6. Premium Payment

What will be the risk commencement date (RCD) for new business?

The risk commencement date (RCD) for new business can be funds received date or date post the funds received subject to the validity of the premium quotation.

Does the Pan Card copy needs to be signed and stamped?

Yes, the Pan Card copy should be duly signed and stamped by the authorised signatory.

3 Credit Protect Plan

Which documents are required for new business of Non Employer Employee (NEE)?

The documents required are as follows:

  1. Proposal form
  2. Premium Rates Table signed & soft copy/ NML limits
  3. Standard Operating Process (SOP)
  4. Pan Card - Pan card copy of the Policyholder and authorized signatory
  5. Cheque copy or Fund transfer details
  6. Member data in uploader file format (Soft copy)
  7. Float amount needs to be collected as per SOP
  8. Certificate of Registration granted by RBI (For Regulated Business) or Certificate of Incorporation (For Non Regulated Business)
  9. Credit Life / Affinity quote template signed by Partner and Account management team

What details are required for a domestic fund transfer (within India)?

Details of Fund transfer within the country are as below:

For Conventional Product:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00602300010866
A/C Name HDFCSL CREDIT PROTECT
IFSC Code HDFC0000060

I already have Life Insurance! 

The existing insurance cover may be adequate to protect your family from a sudden loss of income in case of any eventuality but with the new loan, there is a need for additional coverage. By opting for cover under CPP, the objective of the original life insurance will be preserved and the new liability will also be taken care of.

How much does it cost? 

This is a single premium plan and the premium is being funded by IDFC Bank and is therefore included in your monthly EMI. Incurring this nominal additional cost will help in paying off your loan in case of any contingency such as death, disability, critical illness or terminal illness, depending on the option chosen.

I want some time to think about it.

I understand your desire to think about this important decision. I would only like to reiterate that you are being offered one of the finest insurance products in the market in terms of features and premium. Please take your time and do feel free to contact me in case you require any other information regarding the insurance cover.

Life insurance is a bad investment! 

Life insurance is not an investment; it is a pure risk policy that protects your family from the burden of repaying loan liabilities in case of any contingency. Being a pure risk policy, the premiums are substantially lower than for a normal insurance plan that combines both – protection and savings/investment.

XYZ Insurance Company is offering an individual term plan at a lower premium. Why can’t I take that plan instead?

I respect and admire XYZ Life insurance company. However, Life insurance is not just about who charges the lowest premium. It is more important to consider aspects such as pedigree of the insurance company, their track record in the business, past claim settlement ratio, etc. because these play a major role in determining whether or not it is in a position make the claim settlement in case of any contingency.

I would also like to highlight that the CPP plan has high, inbuilt Non-Medical limits, whereby, depending on your age and Sum Assured, there may be no requirement to go for medical tests. On the contrary, in almost all individual term plans, compulsory medicals need to be undergone for a Sum Assured of more than ₹. 40-50 lacs.

I would like to consult my CA / family before deciding.

I am sure your CA / family will give you the right advice and you will take an informed decision after weighing all aspects. If you don’t mind, may I request if I could meet them along with you so that any additional information or clarity that they may want on the product is adequately addressed?

I’m already stretching myself financially in paying the EMI. Adding the life insurance premium will make it unaffordable for me.

I appreciate and understand your constraint, sir. In this situation, it is all the more important that you take the insurance cover so that your family does not suffer from the burden of repaying the loan in case of any contingency. If you wish, we can customise and present to you an appropriate insurance cover depending on your specific requirements.

I already have adequate life insurance coverage being provided by my employer under a group scheme/policy.

Great, your employer comes across as being highly employee-centric! However, I would like to point out that this cover is only available as long as you are an employee of the company and ceases once you quit the services. This would leave you under-insured and leave your loan liabilities un-insured. I would therefore suggest in your best interest to opt for CPP.

I have adequate group hospitalization cover being provided by my employer. I think that should suffice.

Firstly, a Group Hospitalisation / Mediclaim Cover comes with a cap on the Sum Assured. Secondly, in most cases this only provides for reimbursement of the actual hospitalisation expenses incurred and may not take care of other aspects such as loss of salary during the hospitalisation period, etc.

Also, the policy terms and conditions may change at the behest of the insurance company, usually when the claim payout is much higher than the premiums paid. A change of employment may also have a detrimental impact on the cover and terms offered, if the current employer has less favourable terms vis-a-vis the earlier employer.

On the other hand, the “Critical Life Option” offered under CPP provides for an accelerated payout of the Sum Assured, in the event of diagnosis of the covered Illnesses. This can be utilised for meeting the hospitalisation costs as well as to take care of other liabilities and contingencies, especially in case of a prolonged and serious illness. Also, it does not have the other drawbacks of Group policies as already highlighted to you.

Why do I need to take the insurance cover for the full term of the loan? I intend to pre-pay / fore-lose the loan much earlier than the loan tenor?

I completely agree with your intent sir, that is what we all aspire for – to pre-pay our liabilities at the earliest.

However, the stated intention may not always happen because of various financial contingencies or obligations that may crop up during this period. Hence, it is advisable to take the insurance cover for the entire loan amount and tenor.

In the event that your financial planning goes as planned and you do pre-pay the loan earlier than the loan tenure, a surrender benefit is available as per the below formula:


What would be the process to cancel the policy?

All cancellation request needs to be routed via Master policy holder only. Clients should provide us details in the defined format.

Can I cancel a member on the same day as issuance?

No, the member cannot be cancelled on the same day as issuance. This can be done from the next day onwards.

Is the member intimated post cancellation of policy?

Yes, Payout SMS is sent to customer wherever mobile no. is shared at the time issuance.

What is the processing TAT for various processes?

We have different TAT for different processes, mentioned below is the grid for the same.

Processes

TAT

New Business

T+7

Policy Renewal

T+3

Alteration

T+2

Issuance

T+2

Refund Payout

T+3

* Only working Days need to consider for Above TAT

 

Can we add multiple nominees under one policy?

No, You can add only add one nominee against one policy.

What is the grace period for submission of Renewal documents / Payment of Premium for Group Term Insurance Loan Account Number?

30 days is the grace period time.

What all documents required to renew the Policy?

The documents required are as follows:

  1. Proposal Form Signed by MPH
  2. Revised Premium Rates signed by MPH. (If Change in rate)
  3. Premium Rate confirmation from Actuaries
  4. NML confirmation from Underwriters

Can I change the member name? 

Yes, member name change request needs to be routed via Master Policy Holder with the ID proof only. Clients should provide us details in the defined format.

Can I change member DOB?

Yes, member DOB change request needs to be routed via Master Policy Holder with the ID proof only. Clients should provide us details in the defined format.

Can I change the Nominee name & Nominee DOB? 

Yes, you can at the following touch points.

  1. Option 1: You can visit the nearest HDFC Life branch with the ID proof, policy number & Certificate of Insurance copy. To know more about branch address & timing's click here branch locator.

NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.

  1. Option 2: You can send an email to below id’s with (Scan copy of ID proof & Certificate of Insurance copy).

Details of ID are mentioned below:-

  1. [email protected]
  2. [email protected]
  3. [email protected]

Can I request for duplicate COI (Certificate of Insurance) copy? 

Yes, you can send an email to any of the below email id’s with your Policy number , Loan account number & scan copy of your id proof.

  1. [email protected]
  2. [email protected]
  3. [email protected]

4 PMJJBY - Group Term

Frequently asked questions on Pradhan Mantri Jivan Jyoti Yojana.

What are the documents required to acquire PMJJBY policy?

Below are the list of documents required to acquire PMJBY policy

  1. Application Form
  2. Member List
  3. PAN Card of Master Policy Holder
  4. Cheque Copy/Fund Details
  5. SOP
  6. Standing Instructions

What is the sum assured under PMJJBY policy?

INR 2,00,000.

What all documents are required at the time of renewal of the PMJJBY policy?

Documents are not required. Only funds and member data is required.

What if someone wants to discontinue the membership?

One can leave the membership within 15 days from the date of enrolment.

Can we take the policy any time during the year?

Yes, one can take the policy any time during the year. However, the policy will end on 31stMay of that financial year. The premium will be charged on a pro-rata basis as per below table:


What is the eligibility to get the policy under this scheme of government?

  1. Any Savings Bank Account holder aged between 18 and 50.
  2. Minimum age at entry - 18 years (as per last birth date) and maximum age at entry - 50 years (neared birth date) for new members.
  3. Maximum age – 55 Years (neared birth date) for existing members.
  4. The policy holder shall ascertain the eligibility of Scheme Member basis age
  5. Inaccurate information detected at claims stage will lead to repudiation of claims

Can Master Policy holder Surrender the policy?

Yes, within 15 days from the date of policy issued or renewed.

5 Group Health Shield

Which documents are required for new business of Non Employer Employee (NEE)?

The documents required are as follows:

  1. Proposal form
  2. Premium Rates Table signed & soft copy/ NML limits
  3. Standard Operating Process (SOP)
  4. Pan Card - Pan card copy of the Policyholder and authorized signatory
  5. Cheque copy or Fund transfer details
  6. Member data in uploader file format (Soft copy)
  7. Float amount needs to be collected as per SOP
  8. Certificate of Registration granted by RBI (For Regulated business) or Certificate of Incorporation (For Non Regulated business)
  9. Credit Life / Affinity quote template signed by Partner and Account management team

What details are required for a domestic fund transfer (within India)?

Details of Fund transfer are as below:

Bank Name

HDFC Bank Ltd.

Bank Address

HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.

Bank A/C No.

00602300010866

A/C Name

HDFCSL CREDIT PROTECT

IFSC Code

HDFC0000060

Which products are covered under the Group Health Shield plan?

Group Health Shield (GHS) covers Group Health Credit (GHC) & Group Health Term (GHT).

What is the minimum policy term for GHS that can be opted for?

1 Year.

What is the maximum policy term for GHS that can be opted for?

5 Years.

What is the minimum entry age acceptable in GHS policy?

1 Year.

What is the Free Look in period for GHS policy?

15 Days.

What is the Grace Period for renewal of GHS policy?

30 Days.

Is Suicide Clause applicable in GHS?

No

Is there any Maturity Benefit in GHS?

No

What is the processing TAT for various processes?

Refer below grid for TAT details.

Processes

TAT

New Business

T+7

Issuance

T+3

Refund Payout

T+3

Alteration

T+1

* Only working Days need to consider for Above TAT

You can let us know of your concerns through any of our touch points mentioned below.

  • Option 1: You can visit the nearest HDFC Life branch. To know more about branch address & timing's click here branch locator.

NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.

  • Option 2: Call us between 10 AM – 6 PM (Mon - Fri ) on the HDFC Life Group Claims  No. 022 6751 6250  (Local Charges Apply). DO NOT prefix any country code e.g. +91 or 00.
  • Option 3: Write to us from your email ID at [email protected]. If your concerns are not satisfactorily resolved, you are requested to submit the same online by filling out the form below.
  • Option 4:  Escalation matrix :

Original: Group Claim
Email Id: [email protected] 
022 6751 6250

Please fill the form below to share your concern.

  1. Fields marked with "*" are mandatory to be filled.
  2. Name must be identical to that mentioned in your Certificate of Insurance (COI)

State Your Concern

Section I: Master Policy Holder Details

Section II: Claimant/Nominee Details

(0/ 300)

INT/EU/08/21/24867