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RESUME APPLICATION PAY PREMIUM

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Claim Online

3 quick steps to initiate a claim online

  • before

    Verify policy details

    after
  • before

    Submit life assured details

    after
  • before

    Submit nominees details

Start Online Claim

 

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Address

Map

Documents Required for Death Claim:

1 For Natural Death

MANDATORY DOCUMENTS

  • Original policy document (Not necessary in case of dematerialised policy document)
  • Death Claim Form
  • Death certificate issued by local authority
  • Claimant's passport size photograph
  • Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
  • Claimant's Valid Identity Proof
  • Claimant's Valid Address Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

ADDITIONAL DOCUMENTS

  • Medical cause of death certificate
  • Medical records for all the treatments taken in the past. (Admission notes, History / Progress sheet, Discharge /Death summary, Test reports, etc.) 

2 Un-natural Death (Accidental death / Murder / Suicide)

MANDATORY DOCUMENTS

  • Original policy document (Not necessary in case of dematerialised policy document)
  • Death Claim Form
  • Death certificate issued by local authority
  • Claimant's passport size photograph
  • Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
  • Claimant's Valid Identity Proof
  • Claimant's Valid Address Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • First Information Report (FIR)

ADDITIONAL DOCUMENTS

  • Panchnama /Inquest report
  • Post-mortem report (PMR)
  • LA ‘s Driving license
  • Police Final Report
  • Viscera report (if applicable)
  • Newspaper cutting (s), if any,
  • Others as applicable
  • Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

3 Disaster / Natural Calamities

  • Death certificate issued by Govt. / Relevant Authority
  • Death claim form (includes NEFT)
  • Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
  • Claimant's Valid Address Proof
  • Claimant's Valid Identity Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • Claimant’s photograph
  • Personalized Cancelled Cheque or Bank Passbook

Notes:

  • Self-Attestation is required on any photocopies of the KYC or any other document copies submitted by the Claimant.
  • HDFC Life may call for documents apart from the above (case specific).

INT/CL/12/22/31049

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Location

Map

Documents Required for Critical Illness Claim:

1 Documents Required for Critical Illness

To enable you arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

  • Critical Illness Claim form
  • Medical records, (current & past) viz: hospital record, reports of diagnostic tests done
  • Original Policy Document (In case of DEMAT, Original Policy Documents are not Required)
  • Claimant’s Residence Proof
  • Claimant’s Identity Proof
  • Personalized Cancelled Cheque or Bank Passbook

Health Claim Process

Quick steps to submit your claims

  • Health Assure & Surgicare Reimbursement Claim Process Flow
  • Health Assure Cashless/Surgical Claim Process
  • Cancer/Cardiac Claim Process
  • Easy Health Claim Process
  • Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Health Assure & Surgicare Reimbursement Claim Process Flow

  • before

    Planned Hospitalization:

    • Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
    • Get admitted to the chosen non network hospital
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents / information as per additional requirement
    • Claim will be verified and settled as per policy terms & conditions
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents/information as per additional  requirement
    • Claim will be verified and settled as per policy terms & conditions

Health Claim Process

Quick steps to submit your claims

Health Assure & Surgicare Reimbursement Claim Process Flow

Health Assure & Surgicare Reimbursement Claim Process Flow

  • before

    Planned Hospitalization:

    • Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
    • Get admitted to the chosen non network hospital
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents / information as per additional requirement
    • Claim will be verified and settled as per policy terms & conditions
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents/information as per additional  requirement
    • Claim will be verified and settled as per policy terms & conditions
Start Online Claim

Health Assure Cashless/Surgical Claim Process

Health Assure Cashless/Surgical Claim Process

  • before

    Planned Hospitalization

    • Choose and approach network hospital of your choice well in advance
    • Produce health card at the network hospital counter to identify yourself as beneficiary for cashless services
    • Coordinate with network hospital to forward pre-authorization request to TPA at least 72 hours prior to date of hospitalization
    • TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
    • On discharge hospital will submit the required documents to the TPA
    • HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
    • Any amount over and above the amount pre-authorized will be paid at the time of discharge
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family member should approach any of the touch points to share the patients Health card details
    • HDFC Life may ask for some more information as per the requirement. On receipt of that information, pre authorization request will be processed
    • TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
    • On discharge hospital will submit the required documents to the TPA
    • HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility
    • Any amount over and above the amount pre-authorized will be paid at the time of discharge
Start Online Claim

Cancer/Cardiac Claim Process

Cancer/Cardiac Claim Process

  • before

    On diagnosis/treatment of Cancer condition:

    • Submit all the required documents to any of the touch points of HDFC Life
    • HDFC Life may ask for more documents/information as per additional  requirements
    • Once all the documents/information is received, Claim will be verified and settled as per policy terms & conditions

Easy Health Claim Process

Easy Health Claim Process

  • before
    • Go to any of the hospital of your choice and pay the bill
    • Submit all the required documents to any of the touch points of HDFC Life
    • HDFC Life may ask for more documents/information as per additional  requirements
    • Claim will be verified and settled as per policy terms & conditions

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process


C2PH and C2POS product is solution with HDFC Life term plan and Mediclaim products- HDFC ERGO benefits. While product offers various ranges of benefits to customers, ease of claim is one of major benefit. Health claims are managed by HDFC ERGO.

  • before

    Claim Intimation & Registration –

    • Customer needs to contact HDFC ERGO through his registered mobile no./Email id along with HDFC ERGO health policy number

      • a) HDFC ERGO Insurance App- Mobile App

      b) Inbound Call Centre- 02262346234 / 012062346234
      c) Website (www.hdfcergo.com)

      d) Email- [email protected]

      e) HDFC ERGO Branch Walk in / Submission of Hard Copy
       

    • Post successful registration of claim: automated SMS and email will be sent to the customer with unique claim control number (CCN)
    • In case of HDFC ERGO branch walk in, the branch executive (BOSG) may handover the print of the claim form to the customer on demand
    after
  • before

    Cashless Claim Process (Cash less form will be provided by the hospital itself) –

    *Available only in HDFC ERGO network service provider (NSP). Network hospital list is available on www.hdfcergo.com or HDFC ERGO insurance app

    • Emergency Hospitalization (i.e. without prior intimation):
      1. Insured member gets admitted to hospital
      2. NSP/Hospital collect all the information of the insured member (i.e. policy details, id proof, Claim form, etc)
      3. NSP submits all the requisite details along with hospitalization recommendations (of doctor) to ‘Health Claim Services’ (HCS) of HDFC ERGO
      4. HCS verify all the insured details, treatment details and provides confirmation to NSP
      5. HCS may approve the claim, basis the insured member’s eligibility / treatment, etc
      6. At the time of discharge, customer may have to pay the differential amount to NSP (for the nonmedical charges) and get the discharge formality completed
      7. Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
    • Planned Hospitalization:
      1. Customer will take treatment details from treating doctor prior hospitalization
      2. Customer will intimate to HCS team along with requisite information as mentioned above and take prior approval from HCS team
      3. Rest other process as mentioned above remains unchanged
    after
  • before

    Re-imbursement Claim Process:

    • Post hospitalization, Upload/Submit the photo copy of all relevant original documents along with duly filled claim form via HDFC ERGO website/App/Email id or visiting HDFC ERGO branch against the registered claim id
    • HCS team will verify the insured & treatment details and releases the payment to insured member as per eligibility

     

    after
  • before

    Documents required for Health claims:

    • Duly filled and signed claim form with HDFC Ergo policy number.
    • Original discharge summary.
    • Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.
    • Original investigation reports (eg. bloodreports, X-Ray, etc).
    • Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).
    • Past treatment documents, if any.
    • Incases of accident, Medico Legal Certificate(MLC) or FIR.
    • Incase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor.
    • Other relevant documents, if any.
    • NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form

Disclaimer:

HDFC ERGO General Insurance Company Limited CIN: U66030MH2007PLC177117. IRDAI Reg. No.146. 

Registered & Corporate Office: 1st Floor, HDFC House, 165-166 Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai - 400 020. Email id: [email protected], Customer Care: 0120 6234 6234 / 022 6234 6234. www.hdfcergo.com. Trade Logo displayed above belongs to HDFC Ltd and ERGO International AG and used by the Company under license.

Click 2 Protect Health (UIN: 101Y115V05) is a Combi Product with both protection and health benefits. The risks of this product are distinct and are accepted by respective Companies.

Click 2 Protect Optima Secure (UIN: 101Y122V01) is a Combi Product with both protection and health benefits. Life Insurance Coverage is available in this product. The risks of this product are distinct and are accepted by respective Companies.

For more details on the risk factors, terms and conditions, please read the sales brochure/ prospectus before concluding the sale. ARN: PP/08/22/28415

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Health claims process at HDFC ERGO branch:

  • before

    Download and fill up the claim form, keep claim ID/HDFC ERGO policy no. handy

     

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Location

Map

Documents Required for Health Claim:

1 Health Assure Plan

List of documents needed in Original are as follows

  1. Claim Form
  2. Discharge summary / Transfer summary / Death summary
  3. Hospital Final Bill and break up along with payment receipt.
  4. Doctor consultation notes and bill with payment receipt.
  5. Pharmacy prescriptions and Bill with payment receipt
  6. Diagnostic investigations reports and bill with payment receipt.
  7. All bills are needed in original.

List of document which can be submitted as a Copy (Self attested by Policy Owner)

  1. KYC of Policy owner (Masking Aadhar initial 8 Digits is mandatory if received as KYC)
  2. PAN of Policy owner (If not available in our records)
  3. NEFT documents of Policy owner

Document which can be submitted as a Copy (attested by hospital authority)

  1. Indoor hospitalization case paper copy attested by hospital authorities.

Documents required for Health claim

  1. Duly filled and signed claim form with HDFC Ergo policy number.

  2. Original discharge summary.

  3. Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.

  4. Original investigation reports (eg. bloodreports, X-Ray, etc).

  5. Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).

  6. Past treatment documents, if any.

  7. Incases of accident, Medico Legal Certificate(MLC) or FIR.

  8. Incase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor.

  9. Other relevant documents, if any.

  10. NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form

2 For other Health Plans

  1. Cancer Care
  2. Easy Health
  3. Cardiac Care
  4. Surgical care 
 
For the above plans documents needed are 
 

List of documents needed in Original are as follows

  1. Claim Form

List of document which can be submitted as a Copy

  1. Discharge summary / Transfer summary / Death summary
  2. Hospital Final Bill and break up along with payment receipt
  3. Doctor consultation notes with bill and payment receipt
  4. Diagnostic investigations reports with bill with payment receipt
  5. Pharmacy prescriptions with Bill and payment receipts
  6. KYC of Policy owner
  7. PAN of Policy owner if not available on our records
  8. NEFT documents of Policy owner.

Document which can be submitted as a copy (attested by hospital authority)

  1. Indoor hospitalization case paper copy attested by hospital authorities

Document specific to plan type

  1. Easy health plan type(C,E,F,G)- Self declaration of 30 day survival (for CI benefit)
  2. Easy health plan type(B,D,E,G) - Operating Theatre Notes (for Surgical Cash benefit)

Cancer care

  1. Self declaration on chronology of health events and medical evaluations leading to diagnosis of Cancer care
  2. Copies of all medical records towards diagnosis & treatment attested by treating doctor including indoor hospitalisation papers, discharge summary, histopathology report, MRI, CT scan, doctor consultation notes and other investigation reports
  3. Attending treating doctor statement stating the TNM classification / cancer staging

Cardiac care

  1. Attending physician statement stating the history of heart conditions in parents and siblings along with the age at which they suffered from heart conditions.
  2. Diagnostic confirming reports - ECG, 2D Echo, Coronary Angiography report, PTCA report, Blood investigation reports including Cardiac Marker etc.
  3. Attending treating doctor certificate stating the Life Assured survives for a period of 30 days from the date of Occurrence/recurrence of the Covered Condition

Group Insurance Claim Process


Group Claim Process Explained Through A Diagram

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Location

Map

To enable you arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

1 Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY) Claim-Cum-Discharge Form

1 Proof of death of the insured member (Proof of death due to accident if death is within 30 days of joining / rejoining the policy)
2 Self - attested KYC documents of Nominee/Appointee/Claimant
1)PAN Card/ Form 60
List of Officially Valid Documents (any one)
1)Valid Passport
2)Voter's identity card issued by Election commission of India
3)Valid Permanent Driving License
4)Aadhar Card(please mask First 8 digits)
3 Proof of death of Nominee, in case the nominee has predeceased the insured member
4 Proof of claimant being the legal heir,in case claimant is other than Nominee/Appointee
5 Advanced Receipt for discharge of claim,dully filled & signed

2 Group Claim Form – Non Employer Employee (Non MFI)

Documents Natural death/ Due to illness Unnatural death (accident, suicide, murder etc) Critical Illness/Disability /Terminal Illness
Claim Form-(Complete filled signed by claimant & signed,stamped by Master
Policyholder (MPH) , as per applicability)		 Mandatory Mandatory Mandatory
Member enrollment form/Member Authorisation form ( Lender – Borrower Schemes)

**Not applicable for GTI Employer /Employee Claim		 Mandatory Mandatory Mandatory
Death Certificate-Issued by Municipal Authority/ Gram Panchayat - under section

12/17 & self attested by the claimant.		 Mandatory Mandatory Not applicable
Medical  Ceritificate of Death-Self attested copy of Certificate by medical examiner who declared the Life Assured dead, submitted for cremation purposes.
 Mandatory Not applicable Not applicable
Nominee/ Beneficiary NEFT Details- Clear copy of bank passbook with transaction history for last six months/
cancelled copy of printed cheque, self attested by claimant		 Mandatory Mandatory Mandatory
Sum assured Bifurcation - Sum Assured Bifurcation - (Sum Assured / Original Loan
Amount/Recovery made by Master Policyholder (MPH) towards the loan/Outstanding loan balance as on date of death) to confirm break up of  amount payabale to MPH & balance amount payable to claimant		 Mandatory Mandatory Mandatory
Police Record – Copy of First Information report, Police Panchnama, Police Inquest
report, Final closure report, attested by police authority.		 Not applicable Mandatory Not applicable
Post Mortem report-Copy of  attested by authority & Final Viscera/ Chemical analysis if preserved for confirming cause on death on Post Morterm Report Not applicable Mandatory Not applicable
Self attested copy of Complete set of medical records, treatment papers for past and Current Illness Non-Mandatory Non-Mandatory Mandatory
Self-attested KYC documents of the Claimant
1) PAN Card/Form 60
List of Officially Valid Documents (any one)
1) Valid Passport
2) Voter's identity card issued by Election commission of India
3) Valid Permanent Driving License
4) Aadhar Card (please mask First 8 digits)
 Mandatory Mandatory Mandatory
Self attested copy of age proof of life assured  Mandatory Mandatory Mandatory

3 Group Claim Form – Non Employer Employee (MFI)

Sr No Documents  Natural death/ Due to illness Unnatural death (accident, suicide, murder etc)
1 Claim Form(Completely filled , signed by claimant & signed,Stamped by Master policy holder (MPH) , as per applicability Mandatory Mandatory
2 Member enrollment form/Member Authorisation form ( Lender – Borrower Schemes)
**Not applicable for GTI Employer /Employee Claim 		 Mandatory Mandatory
3 Death Certificate- Issued by Municipal Authority/ Gram Panchayat - under section
12/17 & self attested by the claimant.		 Mandatory Mandatory
4 *Nominee/Beneficary NEFT Details– A Cancelled copy of printed cheque with
Account holder's Name, Account No. and IFSC where the cheque is not printed, latest 6 bank month statement or copy of passbook  first page and tranasction for 6 month month.*Not applicable if the entire payout is towards the Master Policyholder (MPH).		 Mandatory Mandatory
5 Sum assured Bifurcation - Sum Assured Bifurcation - (Sum Assured / Original Loan
Amount/Recovery made by Master Policyholder (MPH) towards the loan/Outstanding loan balance as on date of death)to confim break up of amount payable to MPH & Balance amount paybale to claimant)		 Mandatory Mandatory
6 Police Record – Copy of First Information report, Police Panchnama, Police Inquest report, Final closure report, attested by police authority. Not applicable Mandatory
7 Post Mortem report-Copy attested by hospital authority  & final viscera/chemical analysis report,if preserved for confirming cause of death on post mortem report Not applicable Mandatory
8 Self-attested copy of the Pan card or KYC document of Life Assured & Nominee  Mandatory Mandatory

4 GTI Claim Form

Type of Requirement Cause Of claim
Natural Death Unnatural Death (Accidental/Murder/ Suicide) Critical Illness / Disability Terminal Illness
Death certificate issued by Municipal Authority Mandatory Mandatory Not applicable Not applicable
Cause of Death certificate issued by the treating doctor Mandatory Mandatory Not applicable Not applicable
Police records (viz. First Information Report, Panchnama, Inquest Report, etc.) attested by Police authority Not applicable Mandatory Not applicable Not applicable
Post Mortem Report attested by hospital authority Not applicable Mandatory Not applicable Not applicable
Complete medical records (for past and current illness) Not applicable Not applicable Mandatory Mandatory
Certificate from treating doctor Not applicable Not applicable Mandatory Mandatory
A cancelled personalised cheque with account holder’s name, account no.
and IFSC present. Where the cheque is not personalised, a latest bank
statement (not more than 3 months old) or copy of passbook where
account holder’s name, account no. and IFSC is mentioned.
 Mandatory Mandatory Mandatory Mandatory
Self - attested KYC documents of the Claimant
1) PAN Card/Form 60
List of Officially Valid Documents (any one)
1) Valid Passport
2) Voter's identity card issued by Election commission of India
3) Valid Permanent Driving License
4) Aadhar Card (please mask First 8 digits)		 Mandatory Mandatory Mandatory Mandatory

The claims processing, communications and documentation will remain as mentioned in the links. We have provided enablers as mentioned below if the claimant is residing outside India

1 How can I intimate a claim to HDFC Life?

  • If the claimant resides in Dubai, then claim documents can be submitted at our Dubai Representative Office.
  • Alternatively the claimant can email us the documents at [email protected] (with subject line NRI Claim). The physical documents should be sent to the following address:


Claims Department
HDFC Standard Life Insurance Company Limited
5th Floor, ILFS Building, Plot No. C-22, G-Block, 
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

 

2 Would the claim be paid in foreign currency?

The claim would be paid in Indian Currency (INR) only.

3 Can I submit an NRE Account for receiving the claims proceeds?

  • If the claimant provides a NRE account number then cheque would be issued and dispatched to the address.
  • A repatriation letter would be issued only if the premium towards the Policy has been paid from a NRE Account. Please submit the proof of premium payment via NRE account to enable us to issue a repatriation letter.

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Location

Map

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Location

Map

Documents Required for Rural Claim:

1 Claims due to Maturity:

When a Rural insurance policy is maturing, HDFC Life will send an advance intimation (30 days in advance of the date of maturity) to the policyholder along with a blank discharge form. The policyholder has to submit filled and signed discharge form / voucher at nearest HDFC Life branch along with original policy bond and copies of latest KYC and Bank Details to make the payment.

Request you to carry the originals of all proofs for verification,

  • Original policy document
  • Advance Maturity Benefit Payout Discharge Voucher sent with intimation letter
  • Copy of the proposal form
  • NEFT mandate form along with copy of cancelled cheque leaf
  • Identity and address proofs, the details of which should match with our records
    • Identity proofs include Voter ID, Election ID, PAN Card, Driving License, etc.
    • Address proofs include Voter ID, Election ID, Driving License, Passport, etc.
  • In case the policy is assigned to Society we would require consent letter and endorsement copy along with policy document

2 Claims due to Death:

In case of unfortunate demise of the life assured we require copy of their death certificate and the above mentioned documents to be submitted by the beneficiary / any family member, in case of demise of beneficiary.

Note: Nominee declaration is required for rural death claim in case the policy was sourced in financial years 2011-12 and 2012-13

For any query, kindly drop a mail on [email protected]

Documents required for Rural Death Claims (Mandatory Documents): 

1) Documents Required for Society Claim:

  • Death Certificate issued by the Government / Municipality
  • Endorsement Copy
  • Society Letter
  • Advance Discharge Voucher
  • Premium Receipt
  • Proposal Form
  • NEFT Mandate
  • Bank Passbook or Cancelled Cheque copy of the Claimant

If the death of the Life Assured has occurred within one year from the date of policy inception, then the following documents are additionally required:

  • Cause of Death mentioned in the Death Certificate issued by the Doctor / Hospital. 
  • In case of an accidental death, Attested Police records viz. First Investigation Report, Panchnama, Inquest Report, Final Investigation Report (Attestation need to be done by Police Authority) and Attested Post Mortem Report.

2) Documents Required for Individual Claim:

  • Death Certificate issued by the Government / Municipality
  • Residence and Identity Proof of the Nominee 
  • Advance Discharge Voucher 
  • Policy Documents 
  • Proposal Form 
  • NEFT Mandate 
  • Bank Passbook or Cancelled Cheque copy of the Nominee 

If the death of the Life Assured has occurred within one year from the date of policy inception, then the following documents are additionally required:

  • Cause of Death mentioned in the Death Certificate issued by the Doctor / Hospital
  • In case of an accidental death, Attested Police records viz. First Investigation Report, Panchnama, Inquest Report, Final Investigation Report (Attestation need to be done by Police Authority) and Attested Post Mortem Report

Quick Claims Processing for Special Circumstances

 

1 2024 Andhra Pradesh-Telangana Floods

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for the 2024 Andhra Pradesh-Telangana flood victims and are committed to processing them on priority to help them tide over the tough times they are facing.

Please find the list of documents required for claim processing:

  • Written Death Intimation by the Claimant
  • Attested death certificate issued by Local Government, Police or Hospital
  • Identity & residence proof of Claimant
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

  • Please write to us at:  [email protected]
  • Or call us at 022-68446529, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.
     

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name

Branch Address

Nodal Officer*

Contact Number

 Vijayawada

HDFC Life Insurance, Dno. 38-8-45 MG Road,Opp All India Radio Station,Labbipet, Above Passport office, Vijayawada-520010

 P Mahaboob Subhani

 9666877796

 Khammam

HDFC life Insurance, 1st floor, KSN Mansion, VDO colony, Beside Haveli Restaurant, Khammam- 507002

 Badde Pullaiah

 9533376268

*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).

2 2024 Wayanad landslides

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for 2024 Wayanad landslides victims and process the same on priority to help them to tide over the tough time they face.

Please find the list of documents required for claim processing:

  • Written Death Intimation by the Claimant

  • Attested death certificate issued by Local Government, Police or Hospital

  • Identity & residence proof of Claimant

  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

  • Please write to us at:  [email protected]

  • Or call us at 022-68446529, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name

Branch Address

Nodal Officer*

Contact Number

Calicut Branch

Ground Floor, Royal Plaza,Main Road, Gudalai, Kalpetta, 673121, Kerala

----------------------------------------

CM Mathew Brothers Arcade, Eranhipalam PO, Calicut - 673006, Kerala

 

Anoop Parakkandy

9746559974

*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).

3 2024 West Bengal train collision

West Bengal Train collision 2024

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for West Bengal train collision victims and process the same on priority to help them to tide over the tough time they face.

Please find the list of documents required for claim processing:

  • Written Death Intimation by the Claimant

  • Attested death certificate issued by Local Government, Police or Hospital

  • Identity & residence proof of Claimant

  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

  • Please write to us at:  [email protected]

  • Or call us at 022-68446529, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

 

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

 

Branch Name

Branch Address

Nodal Officer*

Contact Number

Siliguri - Saharan house

HDFC Life insurance co Ltd,1st & 2nd Floor ,Saharan House,Sevoke Road,Above ICICI Bank,Siliguri-734001

Qaiser Chaudhury

7797548833

 

*The nodal officer would be available from 10:00 AM to 6:00 PM (Working Days).

4 Cyclone Remal and subsequent heavy rains/floods