RESUME APPLICATION PAY PREMIUM
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Claim Online

3 quick steps to initiate a claim online

  • before

    Verify policy details

    after
  • before

    Submit life assured details

    after
  • before

    Submit nominees details

Start Online Claim

 

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Documents Required for Death Claim:

1 For Natural Death

MANDATORY DOCUMENTS

  • Original policy document (Not necessary in case of dematerialised policy document)
  • Death Claim Form
  • Death certificate issued by local authority
  • Claimant's passport size photograph
  • Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
  • Claimant's Valid Identity Proof
  • Claimant's Valid Address Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

ADDITIONAL DOCUMENTS

  • Medical cause of death certificate
  • Medical records for all the treatments taken in the past. (Admission notes, History / Progress sheet, Discharge /Death summary, Test reports, etc.) 

2 Un-natural Death (Accidental death / Murder / Suicide)

MANDATORY DOCUMENTS

  • Original policy document (Not necessary in case of dematerialised policy document)
  • Death Claim Form
  • Death certificate issued by local authority
  • Claimant's passport size photograph
  • Personalized Cancelled Cheque or Bank Passbook (with Printed A/c no, IFSC & Name account holder)
  • Claimant's Valid Identity Proof
  • Claimant's Valid Address Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • First Information Report (FIR)

ADDITIONAL DOCUMENTS

  • Panchnama /Inquest report
  • Post-mortem report (PMR)
  • LA ‘s Driving license
  • Police Final Report
  • Viscera report (if applicable)
  • Newspaper cutting (s), if any,
  • Others as applicable
  • Employer’s certificate (Form) for Life Assured, if employed (not required for pension/ annuity plans)

3 Disaster / Natural Calamities

  • Death certificate issued by Govt. / Relevant Authority
  • Death claim form (includes NEFT)
  • Original Policy Document (In Case of DEMAT, Original Policy Documents are not Required)
  • Claimant's Valid Address Proof
  • Claimant's Valid Identity Proof
  • Claimant's PAN CARD/Form 60 (if PAN Card not available)
  • Claimant’s photograph
  • Personalized Cancelled Cheque or Bank Passbook

Notes:

  • Self-Attestation is required on any photocopies of the KYC or any other document copies submitted by the Claimant.
  • HDFC Life may call for documents apart from the above (case specific).

INT/CL/12/22/31049

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Documents Required for Critical Illness Claim:

1 Documents Required for Critical Illness

To enable you arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

  • Critical Illness Claim form
  • Medical records, (current & past) viz: hospital record, reports of diagnostic tests done
  • Original Policy Document (In case of DEMAT, Original Policy Documents are not Required)
  • Claimant’s Residence Proof
  • Claimant’s Identity Proof
  • Personalized Cancelled Cheque or Bank Passbook

Health Claim Process

Quick steps to submit your claims

  • Health Assure & Surgicare Reimbursement Claim Process Flow
  • Health Assure Cashless/Surgical Claim Process
  • Cancer/Cardiac Claim Process
  • Easy Health Claim Process
  • Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Health Assure & Surgicare Reimbursement Claim Process Flow

  • before

    Planned Hospitalization:

    • Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
    • Get admitted to the chosen non network hospital
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents / information as per additional requirement
    • Claim will be verified and settled as per policy terms & conditions
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents/information as per additional  requirement
    • Claim will be verified and settled as per policy terms & conditions

Health Claim Process

Quick steps to submit your claims

Health Assure & Surgicare Reimbursement Claim Process Flow

Health Assure & Surgicare Reimbursement Claim Process Flow

  • before

    Planned Hospitalization:

    • Choose non network hospital of your choice & intimate the TPA at least 72 hours prior to getting hospitalized
    • Get admitted to the chosen non network hospital
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents / information as per additional requirement
    • Claim will be verified and settled as per policy terms & conditions
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family members intimate about the hospitalization through any of the touch points available
    • Pay the bill on discharge
    • Submit claim form as indicated in your policy document along with duly filled claim form to available touch points within 15 days of discharge
    • HDFC Life may ask for more documents/information as per additional  requirement
    • Claim will be verified and settled as per policy terms & conditions
Start Online Claim

Health Assure Cashless/Surgical Claim Process

Health Assure Cashless/Surgical Claim Process

  • before

    Planned Hospitalization

    • Choose and approach network hospital of your choice well in advance
    • Produce health card at the network hospital counter to identify yourself as beneficiary for cashless services
    • Coordinate with network hospital to forward pre-authorization request to TPA at least 72 hours prior to date of hospitalization
    • TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
    • On discharge hospital will submit the required documents to the TPA
    • HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility)
    • Any amount over and above the amount pre-authorized will be paid at the time of discharge
    after
  • before

    Emergency Hospitalization

    • Get admitted to the hospital as per the hospital norms and seek emergency treatment
    • Within 24 hours of hospitalization, insured/family member should approach any of the touch points to share the patients Health card details
    • HDFC Life may ask for some more information as per the requirement. On receipt of that information, pre authorization request will be processed
    • TPA will coordinate with HDFC Life and will authorize the Cashless claim services as per policy T&C
    • On discharge hospital will submit the required documents to the TPA
    • HDFC Life may ask for more documents/information as per additional requirement. We may also ask you for the NEFT details to pay benefits to your account (as per eligibility
    • Any amount over and above the amount pre-authorized will be paid at the time of discharge
Start Online Claim

Cancer/Cardiac Claim Process

Cancer/Cardiac Claim Process

  • before

    On diagnosis/treatment of Cancer condition:

    • Submit all the required documents to any of the touch points of HDFC Life
    • HDFC Life may ask for more documents/information as per additional  requirements
    • Once all the documents/information is received, Claim will be verified and settled as per policy terms & conditions

Easy Health Claim Process

Easy Health Claim Process

  • before
    • Go to any of the hospital of your choice and pay the bill
    • Submit all the required documents to any of the touch points of HDFC Life
    • HDFC Life may ask for more documents/information as per additional  requirements
    • Claim will be verified and settled as per policy terms & conditions

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process

Click 2 Protect Health & Click 2 Protect Optima Secure Claim Process


C2PH and C2POS product is solution with HDFC Life term plan and Mediclaim products- HDFC ERGO benefits. While product offers various ranges of benefits to customers, ease of claim is one of major benefit. Health claims are managed by HDFC ERGO.

  • before

    Claim Intimation & Registration –

    • Customer needs to contact HDFC ERGO through his registered mobile no./Email id along with HDFC ERGO health policy number

      • a) HDFC ERGO Insurance App- Mobile App

      b) Inbound Call Centre- 02262346234 / 012062346234
      c) Website (www.hdfcergo.com)

      d) Email- [email protected]

      e) HDFC ERGO Branch Walk in / Submission of Hard Copy
       

    • Post successful registration of claim: automated SMS and email will be sent to the customer with unique claim control number (CCN)
    • In case of HDFC ERGO branch walk in, the branch executive (BOSG) may handover the print of the claim form to the customer on demand
    after
  • before

    Cashless Claim Process (Cash less form will be provided by the hospital itself) –

    *Available only in HDFC ERGO network service provider (NSP). Network hospital list is available on www.hdfcergo.com or HDFC ERGO insurance app

    • Emergency Hospitalization (i.e. without prior intimation):
      1. Insured member gets admitted to hospital
      2. NSP/Hospital collect all the information of the insured member (i.e. policy details, id proof, Claim form, etc)
      3. NSP submits all the requisite details along with hospitalization recommendations (of doctor) to ‘Health Claim Services’ (HCS) of HDFC ERGO
      4. HCS verify all the insured details, treatment details and provides confirmation to NSP
      5. HCS may approve the claim, basis the insured member’s eligibility / treatment, etc
      6. At the time of discharge, customer may have to pay the differential amount to NSP (for the nonmedical charges) and get the discharge formality completed
      7. Once insured is discharged, NSP will send all the documents to HCS team for releasing the final payment (cashless amount that was approved by HCS) to NSP
    • Planned Hospitalization:
      1. Customer will take treatment details from treating doctor prior hospitalization
      2. Customer will intimate to HCS team along with requisite information as mentioned above and take prior approval from HCS team
      3. Rest other process as mentioned above remains unchanged
    after
  • before

    Re-imbursement Claim Process:

    • Post hospitalization, Upload/Submit the photo copy of all relevant original documents along with duly filled claim form via HDFC ERGO website/App/Email id or visiting HDFC ERGO branch against the registered claim id
    • HCS team will verify the insured & treatment details and releases the payment to insured member as per eligibility

     

    after
  • before

    Documents required for Health claims:

    • Duly filled and signed claim form with HDFC Ergo policy number.
    • Original discharge summary.
    • Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.
    • Original investigation reports (eg. bloodreports, X-Ray, etc).
    • Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).
    • Past treatment documents, if any.
    • Incases of accident, Medico Legal Certificate(MLC) or FIR.
    • Incase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor.
    • Other relevant documents, if any.
    • NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form

Disclaimer:

HDFC ERGO General Insurance Company Limited CIN: U66030MH2007PLC177117. IRDAI Reg. No.146. 

Registered & Corporate Office: 1st Floor, HDFC House, 165-166 Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai - 400 020. Email id: [email protected], Customer Care: 0120 6234 6234 / 022 6234 6234. www.hdfcergo.com. Trade Logo displayed above belongs to HDFC Ltd and ERGO International AG and used by the Company under license.

Click 2 Protect Health (UIN: 101Y115V05) is a Combi Product with both protection and health benefits. The risks of this product are distinct and are accepted by respective Companies.

Click 2 Protect Optima Secure (UIN: 101Y122V01) is a Combi Product with both protection and health benefits. Life Insurance Coverage is available in this product. The risks of this product are distinct and are accepted by respective Companies.

For more details on the risk factors, terms and conditions, please read the sales brochure/ prospectus before concluding the sale. ARN: PP/08/22/28415

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Health claims process at HDFC ERGO branch:

  • before

    Download and fill up the claim form, keep claim ID/HDFC ERGO policy no. handy

     

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Documents Required for Health Claim:

1 Health Assure Plan

List of documents needed in Original are as follows

  1. Claim Form
  2. Discharge summary / Transfer summary / Death summary
  3. Hospital Final Bill and break up along with payment receipt.
  4. Doctor consultation notes and bill with payment receipt.
  5. Pharmacy prescriptions and Bill with payment receipt
  6. Diagnostic investigations reports and bill with payment receipt.
  7. All bills are needed in original.

List of document which can be submitted as a Copy (Self attested by Policy Owner)

  1. KYC of Policy owner (Masking Aadhar initial 8 Digits is mandatory if received as KYC)
  2. PAN of Policy owner (If not available in our records)
  3. NEFT documents of Policy owner

Document which can be submitted as a Copy (attested by hospital authority)

  1. Indoor hospitalization case paper copy attested by hospital authorities.

Documents required for Health claim

  1. Duly filled and signed claim form with HDFC Ergo policy number.

  2. Original discharge summary.

  3. Original final bill with detailed breakup, payment receipt and original pharmacy invoices supported by prescriptions.

  4. Original investigation reports (eg. bloodreports, X-Ray, etc).

  5. Implant sticker/invoice, if used (eg. forstent in angioplasty, lens cataract, etc).

  6. Past treatment documents, if any.

  7. Incases of accident, Medico Legal Certificate(MLC) or FIR.

  8. Incase of Proposer expired Nominee detail to be provided. Legal heir certificate is required if nominee is minor.

  9. Other relevant documents, if any.

  10. NEFT details for payment - Cancelled cheque in the name of the proposer or passbook copy attested by bank. Also, provide KYC (Know your customer) form along with the photocopy of any one of the following KYC documents for all claims amounting to Rs. 1 lakh and above. Passport, Driving License, Voter ID, etc for KYC Form

2 For other Health Plans

  1. Cancer Care
  2. Easy Health
  3. Cardiac Care
  4. Surgical care 
 
For the above plans documents needed are 
 

List of documents needed in Original are as follows

  1. Claim Form

List of document which can be submitted as a Copy

  1. Discharge summary / Transfer summary / Death summary
  2. Hospital Final Bill and break up along with payment receipt
  3. Doctor consultation notes with bill and payment receipt
  4. Diagnostic investigations reports with bill with payment receipt
  5. Pharmacy prescriptions with Bill and payment receipts
  6. KYC of Policy owner
  7. PAN of Policy owner if not available on our records
  8. NEFT documents of Policy owner.

Document which can be submitted as a copy (attested by hospital authority)

  1. Indoor hospitalization case paper copy attested by hospital authorities

Document specific to plan type

  1. Easy health plan type(C,E,F,G)- Self declaration of 30 day survival (for CI benefit)
  2. Easy health plan type(B,D,E,G) - Operating Theatre Notes (for Surgical Cash benefit)

Cancer care

  1. Self declaration on chronology of health events and medical evaluations leading to diagnosis of Cancer care
  2. Copies of all medical records towards diagnosis & treatment attested by treating doctor including indoor hospitalisation papers, discharge summary, histopathology report, MRI, CT scan, doctor consultation notes and other investigation reports
  3. Attending treating doctor statement stating the TNM classification / cancer staging

Cardiac care

  1. Attending physician statement stating the history of heart conditions in parents and siblings along with the age at which they suffered from heart conditions.
  2. Diagnostic confirming reports - ECG, 2D Echo, Coronary Angiography report, PTCA report, Blood investigation reports including Cardiac Marker etc.
  3. Attending treating doctor certificate stating the Life Assured survives for a period of 30 days from the date of Occurrence/recurrence of the Covered Condition

Group Insurance Claim Process


Group Claim Process Explained Through A Diagram

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

To enable you arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

1 For Natural Death:

  • Claim Form
  • Member information / Enrollment form (only for lender –borrower) ** not applicable for GTI claims
  • Death Certificate
  • Nominee NEFT Details
  • Current & Past Medical Records 

 

Imp note:

  • Valid Death Certificate issued by Municipal Authority will only be accepted ( issued under sec 12/17)
  • Doctor certificate issued on death of the member with cause of death
  • Copy of cancelled cheque or original bank statement with pre-printed Account Number, IFSC code and the nominee/ Beneficiary name on the same or copy of the bank passbook
  • Further requirement may be raised subject to claim assessment. 

2 For Accidental Death:

  • Claim Form
  • Member information / Enrollment form (only for lender –borrower) ** not applicable for GTI claims
  • Death Certificate
  • Nominee NEFT Details
  • Current & Past Medical Records
  • Police Records (FIR, Panchnama, etc.)
  • Post-mortem Report from Hospital

 

Imp note:

  • Valid Death Certificate issued by Municipal Authority will only be accepted ( issued under sec 12/17)
  • Doctor certificate issued on death of the member with cause of death
  • Copy of cancelled cheque or original bank statement with pre-printed Account Number, IFSC code and the nominee/ Beneficiary name on the same or copy of the bank passbook
  • Further requirement may be raised subject to claim assessment. 

The claims processing, communications and documentation will remain as mentioned in the links. We have provided enablers as mentioned below if the claimant is residing outside India

1 How can I intimate a claim to HDFC Life?

  • If the claimant resides in Dubai, then claim documents can be submitted at our Dubai Representative Office.
  • Alternatively the claimant can email us the documents at [email protected] (with subject line NRI Claim). The physical documents should be sent to the following address:


Claims Department
HDFC Standard Life Insurance Company Limited
5th Floor, ILFS Building, Plot No. C-22, G-Block, 
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

 

2 Would the claim be paid in foreign currency?

The claim would be paid in Indian Currency (INR) only.

3 Can I submit an NRE Account for receiving the claims proceeds?

  • If the claimant provides a NRE account number then cheque would be issued and dispatched to the address.
  • A repatriation letter would be issued only if the premium towards the Policy has been paid from a NRE Account. Please submit the proof of premium payment via NRE account to enable us to issue a repatriation letter.

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

Documents Required for Rural Claim:

1 Claims due to Maturity:

When a Rural insurance policy is maturing, HDFC Life will send an advance intimation (30 days in advance of the date of maturity) to the policyholder along with a blank discharge form. The policyholder has to submit filled and signed discharge form / voucher at nearest HDFC Life branch along with original policy bond and copies of latest KYC and Bank Details to make the payment.

Request you to carry the originals of all proofs for verification,

  • Original policy document
  • Advance Maturity Benefit Payout Discharge Voucher sent with intimation letter
  • Copy of the proposal form
  • NEFT mandate form along with copy of cancelled cheque leaf
  • Identity and address proofs, the details of which should match with our records
    • Identity proofs include Voter ID, Election ID, PAN Card, Driving License, etc.
    • Address proofs include Voter ID, Election ID, Driving License, Passport, etc.
  • In case the policy is assigned to Society we would require consent letter and endorsement copy along with policy document

2 Claims due to Death:

In case of unfortunate demise of the life assured we require copy of their death certificate and the above mentioned documents to be submitted by the beneficiary / any family member, in case of demise of beneficiary.

Note: Nominee declaration is required for rural death claim in case the policy was sourced in financial years 2011-12 and 2012-13

For any query, kindly drop a mail on [email protected]

Documents required for Rural Death Claims (Mandatory Documents): 

1) Documents Required for Society Claim:

  • Death Certificate issued by the Government / Municipality
  • Endorsement Copy
  • Society Letter
  • Advance Discharge Voucher
  • Premium Receipt
  • Proposal Form
  • NEFT Mandate
  • Bank Passbook or Cancelled Cheque copy of the Claimant

If the death of the Life Assured has occurred within one year from the date of policy inception, then the following documents are additionally required:

  • Cause of Death mentioned in the Death Certificate issued by the Doctor / Hospital. 
  • In case of an accidental death, Attested Police records viz. First Investigation Report, Panchnama, Inquest Report, Final Investigation Report (Attestation need to be done by Police Authority) and Attested Post Mortem Report.

2) Documents Required for Individual Claim:

  • Death Certificate issued by the Government / Municipality
  • Residence and Identity Proof of the Nominee 
  • Advance Discharge Voucher 
  • Policy Documents 
  • Proposal Form 
  • NEFT Mandate 
  • Bank Passbook or Cancelled Cheque copy of the Nominee 

If the death of the Life Assured has occurred within one year from the date of policy inception, then the following documents are additionally required:

  • Cause of Death mentioned in the Death Certificate issued by the Doctor / Hospital
  • In case of an accidental death, Attested Police records viz. First Investigation Report, Panchnama, Inquest Report, Final Investigation Report (Attestation need to be done by Police Authority) and Attested Post Mortem Report

Quick Claims Processing for Special Circumstances

 

1 Biparjoy Tragedy

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for Biparjoy Cyclone victims and process the same on priority to help them to tide over the tough time they face.

 

Please find the list of documents required for claim processing:

 

  • Written Death Intimation by the Claimant/ Nominee
  • Attested death certificate issued by Local Government, Police or Hospital
  • Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any further assistance,

 

  • Please write to us at:  [email protected]
  • Or call us at 1860-267-9999, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

 

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

 

Branch Name

Branch Address

Nodal Officers*

Contact Number

Rajkot

Hdfc life Insurance Co. Ltd.,
2nd Floor, Sakar Complex,
Near Kathaiyawad Gymkhana,
Opp. Rkc college, Off Yagnik Road,
Rajkot - 360001

Pratik Dadia

9099077791

 

*The nodal officers would be available from 10:00 AM to 6:00 PM (Working Days).

2 Odisha Train Tragedy

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for Odisha Train Tragedy victims and process the same on priority to help them to tide over the tough time they face.

 

Please find the process detailed below:

 

  • Written Death Intimation by the claimant/ nominee
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any further assistance,

 

  • Please write to us at:  [email protected]
  • Or call us at 2268446529, available between 10am to 6 pm ,Monday to Saturday (Local charges apply). 

 

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

 

Branch Name

Branch Address

Nodal Officers*

Contact Number

Cuttack

HDFC Life, 2nd Floor, Royal Tower, Link Road Square, Madhupatna, Cuttack, Odisha - 753010

Rakesh Patnaik

9938712838

Kolkata-Menaka Estate

HDFC Life, Ground and 1st Floor, 3 Red Cross Place, Near Governor House, Kolkata- 700001, West Bengal

Debasish Pal

9874432272

*The nodal officers would be available from 10:00 AM to 6:00 PM (Working Days).

Settlement of claims in respect of Train Accident victims: Accident happened at Orissa State  on 02.06.2023
HDFC Life Insurance Company Limited
As on : 24.09.2023           
Sl.No Type of Claim  Claims reported  Claims settled Claims Outstanding Remarks
  Number Amount (in lacs) Number Amount (in lacs) Number Amount (in lacs)
1 Individual Insurance Death claims (including rider benefit if any) NIL NIL NIL NIL NIL NIL  
2 PMJJBY Death Claims NIL NIL NIL NIL NIL NIL  
3 Personal Accident(Other than PMSBY)   NIL NIL NIL NIL NIL NIL  
4 Health Claims   NIL NIL NIL NIL NIL NIL  
5 All Other Miscellaneous   NIL NIL NIL NIL NIL NIL  

3 Gujarat Morbi Bridge Collapse 2022

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

We have relaxed the claim intimation guidelines for Gujarat Morbi bridge collapse victims and process the same on priority to help them to tide over the tough time they face.
 

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any further assistance,

  • Please write to us at: [email protected]
  • Or call us at 1860-267-9999, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

 

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:
 

Branch Name

Branch Address

Nodal Officers*

Contact Number

MORBI

SHOP NO. - 21/22/23, OM SHOPPING CNTER, RAVAPAR ROAD, MORBI - 363641

PARTH CHAUHAN

7202077980

RAJKOT

2ND FLOOR, SAKAR COMPLEX, OPP. RAJKUMAR COLLEGE, DR. RADHAKRISHNAN ROAD, RAJKOT - 360002

ABHISHEK SWADIA

7874552955


*The nodal officers would be available from 10:00 AM to 6:00 PM (Working Days).

4 Flood in the state of Assam 2022

Floods in the state of Assam 2022 claim information


We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.


Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 

  • Submit the attested death certificate issued by Local Government, Police or Hospital

  • Submit the Identity & residence proof of Nominee or Beneficiary

  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose


For any further assistance,

  • Please write to us at: [email protected]

  • Or call us at 1860-267-9999, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.


Nodal officers with name and contact numbers: 

  • Rishiraj Dowerah - 8638986138

  • Bijit Chakraborty - 9101684223


The nodal officers would be available from 10:00 AM to 6:00 PM.


Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:
 

Branch Name

Branch Address

Point of Contact

Contact Number

Dibrugarh - Amba Complex

2nd Floor Amba Complex HS Road Opp Ranga Cinema Hall Dibrugarh

Rishiraj Dowerah

8638986138

Tinsukia - RD Sharma Complex

RD Sharma Complex, GNB Road, Tinsukia 786125

Bijit Chakraborty

9101684223

5 Flood in the state of Maharashtra 2021

Floods in the state of Maharashtra 2021 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

  • Please write to us at: [email protected]

  • Or call us at 1860-267-9999, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers: 

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name

Branch Address

Point of Contact

Contact Number

Ratnagiri - Paras Plaza

2nd Floor ,Paras Palza ,K.C. Jain Nagar ,Near Maruti Mandir Chowk, Ratnagiri, Maharashtra - 415612

Mithun Pandit

9823172025

Sangli - Shiv Pavillion

1st Floor, Shiv Pavillion, CS No. 179, Ram Mandir Chowk, Sangli-Miraj Road, Sangli, Maharashtra - 416416

Tushar Shah

7720094167

Kolhapur - Surashi Apartment

1st Floor, Surashri Apartment, Plot No-7, E Ward, Near Hotel Pearl, New Shahupuri, Kolhapur, Maharashtra- 416006

Abhijit Tate

7350747600

Satara-Silver Arch

1st Floor, "Silver Arch", Plot no.1, Survey No.288-289, New Radhika Road, Satara-415001, Maharashtra

Nitin Khude

7720092920

 

6 Cyclone Yaas in the state of Odisha 2021

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - Claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available Mon-Sat from 10 am to 7 pm (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

  • Abdul Shaikh – 9819963420
  • Aaqil Chaudhary – 9870750786
  • Umesh Gupta – 9892345489

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branch and representative are given below:

BRANCH NAME BRANCH ADDRESS SPOC CONTACT NO.
Balasore - Fm Circle Bastukan Building, Shoppers Arcade, F.M. Circle, Balasore - 756001 Deepak Mohanty 9090188331 /7873988331
Contai - Serpur Etwaribar Serpur Etwaribar Contai, 1st floor Above Axis Bank,Purba, Medinipur - 721401 Soumen Maity 9932347658

7 Cyclone Tauktae in the states of Gujarat, Maharashtra and Goa 2021

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - Claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available Mon-Sat from 10 am to 7 pm (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

  • Abdul Shaikh – 9819963420
  • Aaqil Chaudhary – 9870750786
  • Umesh Gupta – 9892345489

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branch and representative are given below:

STATE BRANCH NAME BRANCH ADDRESS SPOC CONTACT NO.
Goa Panjim 1st floor, Myles high corporate hub, behind KTC bus stand, Patto plaza, Panaji Goa 403001 Narayan Chawdikar 8999069082
Goa Goa Madgao F-201, 2nd Floor, F wing, Osia Commercial Arcade, Margao, Goa 403601 Polline Cardozo 9664552110
Maharashtra Ratnagiri 2nd Floor, Paraz Plaza, K. C. Jain Nagar, Near Maruti Mandir Chowk, Ratnagiri, 415612 Poonam Jambhale 7972038008
Maharashtra Ratnagiri 2nd Floor, Paraz Plaza, K. C. Jain Nagar, Near Maruti Mandir Chowk, Ratnagiri, 415612 Poonam Jambhale 7972038008
Maharashtra Chiplun Jeevan Jyoti Building, Ground Floor, Shivaji Nagar, Chiplun, 415605 Pooja Shinde 8379938475,8605649033
Gujarat Vapi Emperor Tower, Upper Ground Floor, Daman Road, Chala, Vapi- 396 191, Gujarat Rahul sharma 9719003857

8 Delhi Riots 2020 Claim Information

Delhi Riots 2020 Claim Information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

CONTACT PERSON

CONTACT NUMBER

Delhi - Vikas Marg

HDFC Life,
Shop No. G1 to G9, Plot No.19, GE Sagar Plaza, Laxmi Nagar, District Centre, Near Nirman Vihar Metro Station,
Pin Code: 110092

Mr Rajesh Sharma

8860748400

Mr Vireshwar Tomar

9634976933

Delhi - Shahdra

HDFC Life,
101- 102, 1st Floor, Aditya Complex, Hargovind Enclave, Karkardooma, Vikas Marg, Community Center, Near Karkardooma Court,
Pin Code:110092

Ms Kripa Sharma

8700487567

Delhi - Mayur Vihar

HDFC Life, Star City Mall,1st Floor, 1/A, Mayur Place, District Center,
Pin Code:110091

Mr Sohil Kumar Vaish

8860460085

Delhi - Mayur Vihar

HDFC Life, Star City Mall,1st Floor, 1/A, Mayur Place, District Center,
Pin Code:110091

Mr Sohil Kumar Vaish

8860460085

9 Super Cyclone in the states of West Bengal and Odisha 2020

Super Cyclone in the states of West Bengal and Odisha 2020

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

POINT OF CONTACT

CONTACT NUMBER

Kolkata-Menaka Estate

HDFC Life, Menaka Estate, 3 Red Cross Place, Ground Floor, Near Governor House, Kolkata-700001, West Bengal

Indranath Saha

8336901883

Kolkata-New Alipore

HDFC Life, 30 SA/2, Block B, Shibnath Shastri Lane, New Alipore, Kolkata-700053, West Bengal

Anirban Mukherjee

9051386500

Balasore- F M Circle

HDFC Life, 3rd Floor, Bastukan Building, Shoppers Arcade,FM Circle,Balasore-756001, Odisha

Deepak Mohanty

9090188331

10 Cyclone Nisarga in the states of Maharashtra and Gujarat 2020

Cyclone Nisarga in the states of Maharashtra and Gujarat 2020

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers: 

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

POINT OF CONTACT

CONTACT NUMBER

Gujarat - Vapi

HDFC Life, Emperor Tower, Upper Ground Floor, Daman Road Chala, Vapi- 396 191, Gujarat

Rahul Sharma

9719003857

Maharashtra - Ratnagiri

HDFC Life, 2nd Floor, Paras Plaza, KC Jain Nagar, Ratnagiri, Maharashtra - 415612

Mithun Pandit

9823172025

Surjit Shrikrishna Kelkar

7741005147

11 Gujarat chemical factory blast 2020 claim information

Gujarat chemical factory blast 2020 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers: 

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

POINT OF CONTACT

CONTACT NUMBER

Bharuch - Aditya Complex

HDFC Life, Second Floor, Gala No. 8 to 11, Aditya Complex, Kasak Road, Near Kasak Fountain, Bharuch - 392002

Mr Suleman G

9879003079

12 Heavy rainfall and floods in Andhra Pradesh, Telangana, Maharashtra and Karnataka 2020

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - Claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose


For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branch and representative are given below:

State

Branch Name

Branch Address

Point of Contact

Contact Number

Karnataka

Gulbarga

HDFC Life
IInd floor, Asian Plaza, Opp Syndicate Bank, Timmapure Circle,
Gulbarga 585102

Siddesh C Patil

8050587967

Sandeep Kale

7406088688

Andhra Pradesh

Kurnool

H.No. 51/936-G, Siri Enclave, 1st  Floor, JCS Complex, Opp NEW RTC Bus station
Kurnool-518003, Andhra Pradesh.

Sesha Sai Teja

9966880299

Andhra Pradesh

Vijaywadada

H.No.40-1-182, 1st Floor, M.L.Towers,
M.G.Road, Labbipet, Vijayawada-520010, Andhra Pradesh.

Abdul Matheen

7075747015

Andhra Pradesh

Ongole

H.No.9-1-24, 2nd Flr, MVS Reddamma complex, Court Centre, Nr Central Cafe, Ongole - 523002, Andhra Pradesh.

Yedukondalu Ch

9290691409

Andhra Pradesh

Guntur

H.No. 5-87-7, 2nd Floor, City Center Building, Laxmipuram Main Road, Abvove Reliance Mart, Guntur -522002, Andhra Pradesh

Venkateswarlu P

9603230797

Andhra Pradesh

Nellore

H.No. 1st Floor, 15/181, Kavita Krishna
AnnexeSubedarpet, Kanamaha Centre,
Nellore - 524001

Vinod Kumar M

9160330528

Telangana

Warangal

H.No.1-8-620, 4th Floor, Thirumala Central, Ambedkar Junction,
Hanamkonda, Warangal, 506001, Telangana
 

Raveendra KV

9959983621

Telangana

Karimnagar

#2-3-110,1st Floor, Old Vajramma Towers, Opp: Sreenidhi Apartments,
 Kaman to Bus Stand Road, Karimnagar-505001
 Telangana

Ravinder Manda

9396478371

Telangana

Hyderabad Begumpet

H.No. 1-10-60 to 62, 3rd Flr, Ashoka Raghupathi Chambers,  Begumpet, Hyderabad 500 016
Telangana

Venkata Nagesh

9849927575

Telangana

Hyderabad Banjarahills

Urmila Heights, 1st Floor, Opposite Rainbow Children Hospital,
Banjara Road No 10, Hyderabad-500034, Telangana.

Kishore Kumar P

9848599088

Maharashtra

Chiplun

SN 138, Ground Floor, Jivan Jyoti Building, Shivaji Nagar, Chiplun, Maharashtra 415605

Pooja Shinde

8379938475

13 Cyclone Nivar in the states of Tamil Nadu, Andhra Pradesh and Puducherry 2020

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - Claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose


For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

State

Branch Name

Branch Address

Point of Contact

Contact Number

Andhra Pradesh

Kurnool

H.No. 51/936-G, Siri Enclave, 1st  Floor, JCS Complex, Opp NEW RTC Bus station
Kurnool-518003, Andhra Pradesh.

Sesha Sai Teja

9966880299

Andhra Pradesh

Vijaywadada

H.No.40-1-182, 1st Floor, M.L.Towers,
M.G.Road, Labbipet, Vijayawada-520010, Andhra Pradesh.

Abdul Matheen

7075747015

Andhra Pradesh

Ongole

H.No.9-1-24, 2nd Flr, MVS Reddamma complex, Court Centre, Nr Central Cafe, Ongole - 523002, Andhra Pradesh.

Yedukondalu Ch

9290691409

Andhra Pradesh

Guntur

H.No. 5-87-7, 2nd Floor, City Center Building, Laxmipuram Main Road, Abvove Reliance Mart, Guntur -522002, Andhra Pradesh

Venkateswarlu P

9603230797

Andhra Pradesh

Nellore

H.No. 1st Floor, 15/181, Kavita Krishna
AnnexeSubedarpet, Kanamaha Centre,
Nellore - 524001

Vinod Kumar M

9160330528

Tamil Nadu

Chennai T Nagar

37/38, 2nd Floor, ASVN, Ramana Towers, Venkatnarayana Rd, T Nagar, Chennai, Tamil Nadu 600017

Karthikeyan V

9176208831

Tamil Nadu

Coimbatore R S Puram

HN 103, 1st Flr, Indsil, W TV Swamy Rd, R S Puram West, Coimbatore, Tamil Nadu 641002

Sriram K

9894462837

Punducherry

Punducherry

No 78, 3rd Floor, Krishna Enclave Villianur Main Rd, Reddiarpalayam Near Aziz Nagar Market, Puducherry 605010

P Yagamoorthy

8608691234

14 Cyclone (Fani)in the state of Odisha and the neighbouring states

Cyclone (Fani) Odisha and the neighboring states 2019 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - Claim form.
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

CONTACT PERSON

CONTACT NUMBER

Bhubaneswar - Saheed Nagar

HDFC Life, 3rd Floor, Plot No.794, Dhawan Complex, Near Pantaloon Showroom, Saheed Nagar - Pin Code: 751007

Tushar Swain

7381084460

Cuttak - Royal Tower

HDFC Life, Second Floor, Royal Tower, Link Road Square, Madhupatna - Pin Code: 753010

Rajkumar Singh

7978751044

Angul - Bazar Chowk

HDFC Life, First Floor, Plot No. 1242, Above Ghasiram Fashion, Bazar Chowk - Pin Code:759122

Himansu Sahu

7381085600

Berhampur

HDFC Life, Spectrum Centre, 2nd Floor, Near ST Bus Stand - Pin Code:760001

Sridhar Panda

7381057626

15 Flood in the states of Assam and Bihar

Floods in the state of Assam and Bihar 2019 claim information

We share our heartfelt condolence for the lives lost and sincere wishes for speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers: 

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

CONTACT PERSON

CONTACT NUMBER

Jorhat - AT Road

HDFC Life, 2nd Floor, Asian TVF building, Opp. Chowk Bazaar, AT Road, Jorhat - Pin Code:785001

Prasanta Mondal

9932245004

Lakhimpur - NT Road

HDFC Life, 1st Floor, MD Tower, NT Road, Lakhimpur - Pin Code:787001

Shyamakanta Kalita

9401641351

Muzaffarpur - Amgola Road

HDFC Life, 2nd Floor, Vikas Bhawan, Near Oriental Club, PO Ramana - Pin Code:842002

Satya Prakash

8406803777

Patna - Boring Road

HDFC Life, Shop no. F1 to F10, 1st Floor, Pushpanjali Apt, Opp. Alankar Palace - Pin Code:800001

Ranjay Kumar

9570116655

16 Flood in the state of Maharashtra

Floods in the state of Maharashtra 2019 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

For any further assistance,

  • Please write to us at: [email protected]

  • Or call us at 1860-267-9999, available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers: 

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

Branch Name

Branch Address

Point of Contact

Contact Number

Ratnagiri - Paras Plaza

2nd Floor ,Paras Palza ,K.C. Jain Nagar ,Near Maruti Mandir Chowk, Ratnagiri, Maharashtra - 415612

Mithun Pandit

9823172025

Sangli - Shiv Pavillion

1st Floor, Shiv Pavillion, CS No. 179, Ram Mandir Chowk, Sangli-Miraj Road, Sangli, Maharashtra - 416416

Tushar Shah

7720094167

Kolhapur - Surashi Apartment

1st Floor, Surashri Apartment, Plot No-7, E Ward, Near Hotel Pearl, New Shahupuri, Kolhapur, Maharashtra- 416006

Abhijit Tate

7350747600

Satara-Silver Arch

1st Floor, "Silver Arch", Plot no.1, Survey No.288-289, New Radhika Road, Satara-415001, Maharashtra

Nitin Khude

7720092920

17 Flood in the states of Kerala, Karnataka and Gujarat

Floods in the states of Kerala, Karnataka and Gujarat 2019 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

STATE

BRANCH NAME

BRANCH ADDRESS

POINT OF CONTACT

CONTACT NUMBER

Kerala

Kalpetta - Palakunnu Building

Royal Plaza, Ground Floor, Near Water Authority Office, Gudalai,Pin Code: 673121

Praful Das M S

9645603616

Perinthalmanna - Kpm Arcade

1st, 2nd Floor, Maharajika Towers, Opp. Governament Hospital,Pin Code: 679322

Vinod K P

8592030336

Manjeri - Sbi Bldg.

1st, 2nd Floor, Tarif Towers, Opp. KSEB Bhavan,Pin Code: 676121

Sindhu K B

7025099888

Kannur - Highway Arcade

Highway Arcade, 2nd Floor, TK Junction, Opp. Bhima Jewellery Showroom,Pin Code: 670001

Arjun K V

8943344814

Payyanur - Appus Towers

Near New Bus Stand,2nd floor, Appus Towers, Opp. HDFC bank,Pin Code: 670307

Jithin Gopalakrishnan

7510274803

Calicut - Kannore Road

1st, 2nd Floor, C.M. Matthew and Bros. Arcade, Chakkorath Kulam, Above Relaince Fresh Super Market,Pin Code: 673006

Sujeesh A

8943344818

Karnataka

Belgaum - Ganesh Empire

Plot No.13, 1st Floor, Flat No. F-03, Ganesh Empire, Near RPD Corner, Tilakwadi, Pin Code: 590006

Obaleppa Hanchinal

9663929624

Gujarat

Vadodara - Gotri Road

Pelican Complex, 3rd Floor, Opposite Race Course Towers, Above Citi Bank, Gotri, Pin Code: 390007

Hiren Shah

9714515830

18 Flood in the state Bihar

Floods in the state of Bihar 2019 claim information

We share our heartfelt condolences for the lives lost and sincere wishes for a speedy recovery of those injured.

Please allow us to help you with a faster process of claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form
  • Submit the attested death certificate issued by Local Government, Police or Hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Copy of bank pass book / Cancelled cheque leaf of the nominee for the NEFT purpose

 

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from morning 10:00 AM to evening 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life branches and representatives are given below:

BRANCH NAME

BRANCH ADDRESS

CONTACT PERSON

CONTACT NUMBER

Patna - Exhibition Road

2nd Floor, Bhagwati dwarika Arcade, Exhibition Road, Patna, Pin - 800001

Shivam Kumar

9971448921

Bhagalpur - Spoke

ANN Tower, 1st Floor , RBSS SAHAY Road, Bhagalpur, Bihar,Pin - 812002

Gaurav Kumar

7909075441

19 Floods in the state of Kerala

Kerala 2018 floods claims information

We share our heartfelt condolence for the lives lost and sincere wishes for speedy recovery of those injured.

Please let us help you with the faster process of the claim settlement.

Please find the process detailed below:

  • Download and fill the claim form to initiate a death claim and submit the same - claim form 
  • Submit the attested death certificate issued by local government, Police or hospital
  • Submit the Identity & residence proof of Nominee or Beneficiary
  • Submit a copy of bank pass book/cancelled cheque leaf of the nominee for the NEFT purpose

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available from Mon-Sat from 10 AM to 7 PM (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Nodal officers with name and contact numbers:

The nodal officers would be available from 10:00 AM to 6:00 PM.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFCLife Regional representatives are given below: 

BRANCH NAME

BRANCH ADDRESS

Kannur-Highway Arcade

HDFC Life, 2nd Floor, Highway Arcade,T K Junction, Thalassery Road, Opp. Bhima Jewellery Showroom, Kannur - 670001

Karungapally-Noufal Building

HDFC Life, 2nd Floor, Noufal Building, Caston Portion, Opp. Head Post Office, Karungapally - 690518

20 Floods in the states of Assam and Gujarat

Assam and Gujarat 2017 floods claims information

We share our heartfelt condolence for the lives lost and sincere wishes for speedy recovery of those injured.

Download the claim form to initiate a death claim request 

Claim Form

Documents required for claim submission:

  • Attested Death Certificate issued by local government, Police or Hospital
  • Identity & Residence Proof of Nominee or Beneficiary

For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available Mon-Sat from 10 am to 7 pm (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Our branch offices will provide all the required support to help you during the claim settlement process. Details of the HDFC Life Regional representative are given below:

BRANCH NAME AND ADDRESS

LOCATIONS

SPOC

CONTACT NUMBER

Branch Name:
Assam -  At Road, Jorhat

Address:
HDFC Life, 2nd Floor, Asian TVS Building, Opp. Chawk Bazaar, At Road, Jorhat, Assam 785001.

Assam

Sanjit Ghosh

9732826885

Branch Name:
Ahmedabad – IIM Road 

Address:
201/202, 2nd Floor, Shivalik Plaza, IIM Road, Ahmedabad, 380 015, Gujarat.

Gujarat

Thangaraj D

7299937273

 

Alternatively, you can email us at [email protected] or call us on 022-6668 2713/022-6668 2714.

21 For all affected by the Cyclone Hudhud

In light of the recent heart wrenching turn of events due to Cyclone Hudhud, HDFC Life has set up fast track processing for related claims. 

We share our heartfelt condolence for all the lives lost and sincere wishes for speedy recovery of those injured.

Download the claim form to initiate a death claim request:

  • Claim Form
  • Attested Death Certificate issued by local Municipal Corporation, Police or Hospital
  • Identity & Residence Proof of Nominee or Beneficiary


For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available Mon-Sat from 10 am to 7 pm (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Our branch offices will support you with any help you may need, during the claim settlement process. The details of the HDFC Life Regional representative is given below:-

Vishakhapatnam Contact Details


Alternatively, you can email us at [email protected] or call us on 022-6668 2713/022-6668 2714.

22 Claim information for all affected by the Earthquake in Nepal

In light of the recent heart wrenching turn of events in Nepal due to Earthquake, HDFC Life has set up fast track processing facility for related claims.

We share our heartfelt condolence for all the lives lost and sincere wishes for speedy recovery of those injured.

Kindly provide the following documents to process the claim:

  • Claim Form
  • Attested Death Certificate issued by local government, Police or Hospital
  • Identity & Residence Proof of Nominee or Beneficiary

For any assistance, please write to us at our dedicated email ID [email protected]or call our helpline number 18602679999 (Available Mon-Sat from 10 am to 7 pm).

You can download the claims form here.

Our branch offices will support you with any help you may need, during the claim settlement process. Click here to find your nearest HDFC Life branch.

23 Claim information for all affected by the floods in Jammu & Kashmir

In light of the recent heart wrenching turn of events in Jammu & Kashmir due to floods, HDFC Life has set up fast track processing facility for related claims. 

We share our heartfelt condolence for all the lives lost and sincere wishes for speedy recovery of those injured

Download the claim form to initiate a death claim request:

  • Claim Form
  • Attested Death Certificate issued by local Municipal Corporation, Police or Hospital
  • Identity & Residence Proof of Nominee or Beneficiary


For any assistance, please write to us at

Email Icon  [email protected]
Call Icon  1860-267-9999

Available Mon-Sat from 10 am to 7 pm (Local charges apply). Do not prefix any country code e.g. +91 or 00.

Our branch offices will support you with any help you may need, during the claim settlement process. The details of the HDFC Life Regional representative is given below:-

BRANCH SPOC CONTACT NO.
HDFC Life, 2nd Floor, Asian TVS Building, Opp. Chawk Bazaar, At Road, Jorhat, Assam-785001 Sanjit Ghosh 9732826885
201/202, 2nd Floor, Shivalik Plaza, IIM Road, Ahmedabad, Gujarat-380015, Thangaraj D 7299937273
VIEW MORE

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai

Search results for "Tamilnadu" State

INT/CL/11/22/30135

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

  • Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

  • before

    Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; long with the death certificate of the member.

    after
  • before

    Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.

    after
  • before

    Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

Pradhan Mantri Jeevan Jyoti Bima Yojana Claim Process Flow

  • before

    Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; long with the death certificate of the member.

    after
  • before

    Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.

    after
  • before

    Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.

Claim at Branch

  • before

    Download & fill up
    claim form

    after
  • before

    Collect all the required
    supporting claim documents

    after
  • before

    Submit claim form and
    supporting documents

Branch Locator

Find a nearest branch

Top Searches: Mumbai Bengaluru Delhi Chennai Pune

Search results for "Tamilnadu" State

Initiate a claim* online through Whatsapp

Scan the QR code to start the process



*Only applicable for death claims

HDFC Life Insurance Solutions cover COVID-19 claims

All product contract already issued by HDFC Life covers COVID-19 claims. The settlement of Claim would be subject to declaring all pre-existing medical conditions at the time of policy purchase and in accordance to the applicable terms and conditions of the policy contact and the extant regulatory framework. There is no such exclusion in policy contract

Riders already issued by HDFC Life covers only the critical illnesses specified in the policy and hence COVID-19 claims will not be admissible.

Click here to view document

Watch how to make a life claim online

Quicker, simpler and efficient claim settlement process.


Please enter following details to find your claims status

Note:

#1 Please check first page of copy of Certificate of Insurance sent at the time of policy issuance.

#2 Employee No. to be entered for Group Term Insurance Policies

Note:

Your claim is settled and payment details will be available shortly.

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

Please be informed that your claim will be processed as per regulatory guidelines i.e within 30 days from the date of receipt of last requirement / if investigation is required - investigation will be completed not later than 90 days from the date of receipt of claim intimation and the claim decision will be taken within 30 days thereafter.

In case of no communication received within the above timelines, kindly contact the Master Policyholder for more details. Alternatively, you can contact us at [email protected]. We will be glad to help you.

Note:

Please submit the above requirements with the MPH and to us at [email protected]

Allowed document formats are Jpeg, PDF, PNG

For any further assistance, please feel free to contact us at [email protected]. We will be glad to help you.

Note:

A detailed rejection letter for your claim has been sent to you at your registered address.  

In case you wish to represent your claim to the Company, you can:

  • Submit written request along with the copy of the rejection letter within 30 days of receipt of the letter on the following address:

Claims Review Committee
HDFC Life Insurance Company Limited 
11th Floor, LodhaExcelus, Apollo Mills Compound,
N.M. Joshi Road, Mahalaxmi, 
Mumbai - 400 011 
Maharashtra


No search results found.


Kindly enter the correct details as per the copy of Certificate of Insurance sent at the time of policy issuance.

Alternatively, please feel free to contact us at [email protected]. We will be glad to help you

Claim Forms

Download Form Icon Download Form

Downloads

  • Critical Illness Claim Form Download Icon Email Icon
  • Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (English) Download Icon Email Icon
  • Employer Certificate Download Icon Email Icon
  • Accidental Total Permanent Disability Download Icon Email Icon
  • Death Claim Form Download Icon Email Icon
  • Pradhan Mantri Jeevan Jyoti Bima Yojana - Claim Form (Hindi) Download Icon Email Icon
  • Doctor's Certificate Download Icon Email Icon
  • Death Claim Under Special Cases (Natural Disasters, Calamities, Bomb Blasts) Download Icon Email Icon
VIEW MORE

Claim Track Record

for FY 2022-2023

image 98.66% individual claims

We have honoured 99.39% Individual Claims!*

At HDFC Life, we ensure a hassle-free and uniquely sensitive claim experience. We are always doing our utmost to enable faster settlement of claims, with our Claim Settlement Ratio reflecting this assurance. 

Same Day Claims Processing image

Same Day Claims Processing

Claims processed within 24 business hours for all claims over 3 years from date of inception**

*Individual death claim settlement ratio by number of policies as per audited annual statistics for FY 2022-23.

Know More

**Provided we have received all the relevant and required documents and no further investigation is required. Claim settlement process would be completed within stipulated timelines once the claim request is approved.

Know More

Have a question

We’ll tell you everything you need to know about Claims Process

A ready reckoner of claims-related information for a
hassle-free settlement experience

1 What are the documents required to process a death claim?

The documents required to process the claim are based on the cause of death are:

SR.

DOCUMENT NAME

NATURAL

UN-NATURAL

NATURAL DISASTERS

i.

Claims Form * with bank account proof

✔

✔

✔

ii.

Death certificate issued by the Government

✔

✔

✔

iii.

Claimant’s Photograph

✔

✔

✔

iv.

Claimant's Identity & Address proof

✔

✔

✔

v.

Original Policy Document

✔

✔

✖

vi.

Claimant's PAN CARD/Form 60 (if PAN Card not available)

✔

✔

✔

vii.

Post Mortem attested by hospital authorities

✖

✔

✖

viii.

Medical records for diagnosis and treatments

✔

✖

✖

ix.

Doctor’s / Hospital’s certificate (Form)*

✔

✖

✖

x.

Employer’s certificate (Form)* if employed

✔

✔

✖

xi.

Police records attested by police authorities

✖

✔

✖

Note✔ : Required Documents
✖ : Documents Not Required

  • Unnatural cause would mean Accidental / Murder / Suicide.
  • Any document submitted in photocopy needs to be Originally Seen and Verified by HDFC Life employee.
  • * All the required forms are available on our website in “Download Form” tab under the following link - http://www.hdfclife.com/claims
  • Documents (i – iv) are only required where claims are submitted under following products - Pension Plans, Single Premium Whole of Life, Savings Assurance Plan, Immediate Annuity Plan.
  • Original Policy document will not be required for Group Claims.
  • HDFC Life may call for documents apart from the above (case specific).
  • Physical version of the electronic insurance policies need not be submitted by customers when electronic insurance policies are issued through the platform of registered Insurance Repositories.

2 What are the documents required for Critical Illness Claim?

  • Critical Illness claim form with bank account proof
  • Medical records viz. reports of diagnostic tests, hospital and treatment records for illness diagnosed
  • Original Policy Document
  • Claimant's PAN card and address proof

3 Which account proofs can be submitted?

For Death claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Beneficiary’s name

For Critical Illness claim, Original cancelled personalized cheque or original bank statement with pre-printed Account Number, IFSC code and Life Assured’s name  

4 What needs to be done if the Policy documents are not available with the Nominee?

  • An Indemnity Bond should be submitted in lieu of Policy document which is lost. The indemnity needs to be executed on the stamp paper and duly notarized. The value of the stamp paper would be as applicable in the state.
  • The template for indemnity bond is available on our website in “FORMS & DOWNLOAD” section under Quicklinks.

1 To whom will the death claim amount be paid?

The claim amount is payable to the Policyholder / nominee / beneficiary / appointee / assignee under the Policy. Every Policy document clearly states the names against these roles.

RULE FOR PAYMENTS

PAYEE

In UL-Young Star / Children’s Plan

Beneficiary

Proposed Policyholder is different from the Life Assured

Proposed Policyholder

Policy is Assigned

Assignee

None of the above

Nominee (for death claims) / Life Assured (for living benefit claims)

Nominee is a minor

Appointee

Note:

  • In case the life assured has changed the nomination / appointee. The death claim amount is payable to the latest nominee / appointee registered with the Company
  • In case the Policy is re-assigned, then the death claim amount is payable to the latest nominee / appointee registered with the Company
  • In case there are no nominations under the Policy the death benefits would be paid to the heirs of the deceased Life Assured. HDFC Life would seek Succession Certificate; if the successor is minor, then Guardianship Certificate

2 How can I intimate a death claim to HDFC Life?

A claim can be submitted by:

3 What is the timeframe within which the claim has to be reported to the company?

A claim must be reported as soon as possible to enable the company to process the claim.

4 Is NEFT mandatory for all Life, Group and Rural claims?

  • As per the IRDAI circular no. IRDA/F&A/CIR/GLD/056/02/2014 dated February 13, 2014, all payouts made to customers need to be in the electronic form. Hence, NEFT details of the customers are mandatory to process the claim payouts.
  • NEFT payments would be made only in Indian Saving Bank Accounts or NRO Accounts.
  • Cheque would be issued if payment has to be deposited in NRE Account.

5 What is the maximum processing timeline prescribed by Insurance Regulatory Development Authority of India (IRDA)?

TYPE OF CLAIM

CLAIM SETTLEMENT TURNAROUND TIME

Claim which does not requires an investigation

30 days from receipt of all relevant papers and clarifications required

Claim which requires an investigation

120 days from the date of lodging the claim
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1 What is the Grievance mechanism available, if Im not satisfied with the claims decision?

The customer can contact us on the below mentioned address in case of any complaint/ grievance:

Grievance Redressal Officer
HDFC Life Insurance Company Limited,
12th Floor, Lodha Excelus,
Apollo Mills Compound, N .M. Joshi Road,
Mahalaxmi, Maharashtra, Mumbai - 400 011
Helpline number: 18602679999 (Local charges apply)
E-mail: [email protected]

In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints. You can view our grievance redressal link here

If you are still not satisfied with the response provided by the Claims Review Committee, you could also approach the Insurance Ombudsman in your region

1 How will I know that a claim is registered?

  • HDFC Life will send an acknowledgement letter within 15 days of receiving the documents.
  • In case there are any further requirements the same will be intimated via this letter, e-mail on your registered address and SMS on your registered mobile number.

2 What if the NEFT payment made by HDFC Life is rejected by the bank?

  • A letter will be sent to the claimant informing them of the NEFT failure.
  • The payment will be processed on receipt of the fresh NEFT mandate along with the account proof.

3 If a claim is rejected, then how will the same be communicated?

HDFC Life will send a detailed rejection letter within 10 days of decision including the reason for the rejection of the claim.

The claims processing, communications and documentation will remain as mentioned in the links.
We have provided enablers as mentioned below if the claimant is residing outside India

1 How can I intimate a claim to HDFC Life?

  • If the claimant resides in Dubai, then claim documents can be submitted at our Dubai Representative Office.
  • Alternatively the claimant can email us the documents at [email protected] (with subject line NRI Claim). The physical documents should be sent to the following address:


Claims Department
HDFC Life Insurance Company Limited
5th Floor, ILFS Building, Plot No. C-22, G-Block, 
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051

 

2 Would the claim be paid in foreign currency?

The claim would be paid in Indian Currency (INR) only.

3 Can I submit an NRE Account for receiving the claims proceeds?

  • If the claimant provides a NRE account number then cheque would be issued and dispatched to the address.
  • A repatriation letter would be issued only if the premium towards the Policy has been paid from a NRE Account. Please submit the proof of premium payment via NRE account to enable us to issue a repatriation letter.

1 How do I get to know about my TPA?

TPA Services are available only for claims under Health Assure plan and not for claim in other health plans.
Please reach out to
Paramount Health Services (TPA) Pvt Ltd
Claims Department
Plot No . A-442, Road No - 28,
Wagle Industrial Estate,
Thane (West) - 400 604, Maharashtra
Toll free help line: 1800227922(24 X 7 hours)
Email: [email protected]
Customer Portal: https://www.paramounttpa.com/hdfclife/

2 What are the documents required for claim processing?

Parameter

Health Assure Plan

Cancer Care , Easy Health , Cardiac Care, Surgical care

 

List of documents needed in Original
  1. Claim Form
  2. Discharge summary / Transfer summary / Death summary
  3. Hospital Final Bill and break up along with payment receipt
  4. Doctor consultation notes and bill with payment receipt
  5. Pharmacy prescriptions and Bill with payment receipt
  6. Diagnostic investigations reports and bill with payment receipt
  7. All bills are needed in original
  1. Claim Form

List of document which can be submitted as a Copy (Self attested by Policy Owner)
  1. KYC of Policy owner (Masking Aadhar initial 8 Digits is mandatory if received as KYC)
  2. PAN of Policy owner (If not available in our records)
  3. NEFT documents of Policy owner
  1. Discharge summary / Transfer summary / Death summary
  2. Hospital Final Bill and break up along with payment receipt
  3. Doctor consultation notes with bill and payment receipt
  4. Diagnostic investigations reports with bill with payment receipt
  5. Pharmacy prescriptions with Bill and payment receipts
  6. KYC of Policy owner
  7. PAN of Policy owner if not available on our records
  8. NEFT documents of Policy owner

 

Document which can be submitted as a Copy (attested by hospital authority)
  1. Indoor hospitalization case paper copy attested by hospital authorities
  1. Indoor hospitalization case paper copy attested by hospital authorities

Document specific to plan type

NA

Easy Health :

  1. Easy health plan type(C,E,F,G)- Self declaration of 30 day survival (for CI benefit)
  2. Easy health plan type(B,D,E,G) - Operating Theatre Notes (for Surgical Cash benefit)

Cancer care:

  1. Self declaration on chronology of health events and medical evaluations leading to diagnosis of Cancer care
  2. Copies of all medical records towards diagnosis & treatment attested by treating doctor including indoor hospitalisation papers, discharge summary, histopathology report, MRI, CT scan, doctor consultation notes and other investigation reports
  3. Attending treating doctor statement stating the TNM classification / cancer staging

Cardiac care:

  1. Attending physician statement stating the history of heart conditions in parents and siblings along with the age at which they suffered from heart conditions
  2. Diagnostic confirming reports - ECG, 2D Echo, Coronary Angiography report, PTCA report, Blood investigation reports including Cardiac Marker etc
  3. Attending treating doctor certificate stating the Life Assured survives for a period of 30 days from the date of Occurrence/recurrence of the Covered Condition

3 Where do I submit the claim related documents?

Claims under Health Assure plan-Send it directly to the TPA for processing. The guidelines of which TPA the documents are mentioned above
For claims under other Health Plans Walk into the nearest HDFC Life Branch and submit the documents
The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 15 days of hospitalisation for Health Assure claims and for claims under other Health Plans within 60 days of claim event. However, the delay in claim intimation may be condoned, if any, where the delay is proved to be for reasons beyond the control of the claimant and the details of same submitted in writing to us.

4 For seeking cashless claims service under Health Assure plan where do I get to see the Network Service Provider’s list?

Go to the TPA website to check for the Network Service Provider’s List
For Paramount Health Services (TPA) Pvt Ltd, click on the link below
https://www.paramounttpa.com/hdfclife/

 or
You can contact the TPA to know about the network status of the hospital

 

5 For seeking claims service under Health Assure plan From where can I download my health card?

For Paramount Health Services (TPA) Pvt Ltd, click on the link below 
https://www.paramounttpa.com/hdfclife/

6 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above. Select “Health Insurance” from the dropdown.

7 Whom should I contact in case of any claim related query?

For any Health Assure claim related info, Policy Holder/Insured can contact :
Paramount TPA:  1800227922 or can also write an email to
[email protected] or can visit https://www.paramounttpa.com/hdfclife/


For query related to claims under other Health Plans contact [email protected] or call at 18602679999

 

8 Whom should I contact in case query is not resolved by TPA?

Please write to [email protected] or call at 18602679999

9 What are the exclusions applicable to health Assure plan while making a claim?

HDFC-Life-Health-Assure-Plan-101N087V02

Complete-List-Of-Exclusions

10 What are the non payable items in health assure claim as per the IRDA?

List-of-non-payable-by-IRDA

11 Where do I submit the claim related documents while making claim under Cancer Care, Cardiac Care, Easy Health plans?

You can submit the claims documents for processing through the following modes:

  • Walk into the nearest HDFC Life Branch and submit the documents
  • Email from your registered email address to [email protected]

"Please limit your email size including attachment to less than 10 MB to enable smooth and quick email response.

12 Whom should I contact in case of any claim related query?

Please contact [email protected]

13 What are the exclusions applicable while making the claim?

You can refer to your policy document for policy level coverages and exclusions

VIEW MORE

1 What are the documents required for claim processing?

The claims must be submitted along with following documents in original or attested photocopies:

  • Duly filled and signed claim form in original(including NEFT details)
  • Original/attested copy of Policy document
  • Claimant’s identity and residence proof
  • Advance discharge voucher
  • A copy of medical records for diagnosis & treatment attested by treating doctor
  • A copy of past medical records attested by self
  • Attending physician statement
  • Usual family doctor certificate
  • Employer certificate (if applicable)
  • Please note that mentioned below is an indicative list of required documents and we reserve the right to call for additional documents or raise further requirements.

2 Where do I submit the claim related documents?

You can submit the claims documents for processing through the following modes:

  • Send it directly to the Health Claims team for processing at below mentioned address:

Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email: [email protected]
Tel: 66682846

  • Hand over the documents to the Sales person.
  • Walk into the nearest Branch and submit the documents.
  • The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.

3 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above. Select “Health Insurance” from the dropdown

4 Whom should I contact in case of any claim related query?

5 What are the exclusions applicable to Cancer Care Plan while making a claim?

Hdfc-life-cancer-care-101n106v02-policy-document20170630-130914

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1 Where do I submit the claim related documents?

You can submit the claims documents for processing through the following modes:

  • Send it directly to the Health Claims team for processing at below mentioned address

Health Claims Team
11th Floor, Lodha Excelus, Apollo Mills Compound
N.M Joshi Marg, Mahalakshmi, Mumbai, 400011, Maharashtra
Email: [email protected]
Tel: 66682846

  • Hand over the documents to the Sales person
  • Walk into the nearest Branch and submit the documents
  • The claim is required to be intimated to HDFC Life along with all necessary claim documents required within 60 days from the date of diagnosis of the condition. However, we may condone the delay in claim intimation, if any, where the delay is proved to be for reasons beyond the control of the claimant.

2 From where can I download claim form?

You can download the claim form from the “Claim Forms” section present above

3 Whom should I contact in case of any claim related query?

4 What are the exclusions applicable to Easy Health Plan while making a claim?

ARN: PP/08/22/28415