State your concern
You can let us know of your concerns through any of your touch points mentioned below.
- Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch. Click here for details. To know more about branch address & timing's click here branch locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
- Option 2: Write to us from your registered email ID at [email protected]
- Option 3: On our website, through the online grievance redressal page - https://www.hdfclife.com/customer-service/grievance-redressal.
If you are raising a concern for the first time, please fill the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 2) within 10 days after completion of 10 working days response time of Level 1.
E.g. If you have raised your concern with Level 1 on 01/01/2018, please wait for 10 working days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 2 between 15/01/2018 to 24/01/2018.
If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President - Customer Relations (Level 2) by submitting the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 10 working days of response time of Level 2.
E.g. If you have raised your concern with Level 2 on 01/01/2018, please wait for 10 working days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 3 between 15/01/2018 to 24/01/2018.
If you are not satisfied with the response from Level 2, you can reach out to the Grievance Redressal Officer/Sr. Vice President(Customer Relations)- Mr Rahul Arte by submitting the form below. You will receive a response within 7 working days of form submission. Alternatively, you may write to the Grievance Redressal Officer at [email protected]
If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.
Grievance Redressal Policy Downloads
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Our vision is to provide innovative and customer-centric insurance plans that can help our customers secure their family's future as well as help them with other benefits such as tax savings. Keeping this in mind we offer a large range of life insurance plans such as term insurance plan, women's plan, health insurance plans, pension plans for retirement planning, child education plans, ULIPs, Savings plans. Most of these life insurance policies are available online, so buy one today and Sar Utha Ke Jiyo!.
As per regulatory changes, it is mandatory to submit PAN/Form 60 (if PAN is not available) for your policy with immediate effect. Please update via My Account/[email protected]/18602679999/HDFC Life branch. Ignore if already submitted.
HDFC Life Insurance Company Limited. CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101.
Registered Office:
HDFC Life Insurance Company Limited,
Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011. Tel No: (022)67516666.
The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited and is used by HDFC Life under a licence/agreement
For more details on risk factors, associated terms and conditions and exclusions, please read the sales brochure carefully before concluding a sale. ARN: EC/06/2017/9792