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Online Grievance Redressal
At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
State your Concern
You can let us know of your concerns through any of our touch points mentioned below.
- Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch. Click here for details. To know more about branch address & timing's click here Branch Locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
- Option 2: Write to us from your registered email ID at [email protected]
- Option 3: On our website, through this online grievance redressal page, by filling the form given below.
State your concern
If you are raising a concern for the first time, please fill the form below. You will receive a response within the regulatory turnaround time (TAT) of 14 days of form submission. In case of non-receipt of response within 14 days or if you are not satisfied with the response, you may raise it to the next level (Level 1)
E.g. If you have raised your concern on 01/01/2025, please wait for 14 days until 14/01/2025.
Please provide the below details to help us resolve your concern faster
Are you Existing or Non-Existing Customer
Are you Group or Individual customer?
Are you a Group customer?
Level One
If you have not received the response or not satisfied with our previous response, you can reach out to the Chief manager and above - Customer Relations (Level 1) by submitting the form below. You will receive a response within 10 working days of form submission. In case of non-receipt of response within 10 working days or if you are not satisfied with the response, you may raise it to the next level (Level 2)
E.g. If you have raised your concern with Level 1 on 01/01/2025, please wait for 10 working days until 14/01/2025.
Level Two
If you are not satisfied with the response from Level 1, you can reach out to the Grievance Redressal Officer/Vice President(Customer Relations)- Ms. Valencia Rodricks by submitting the form below. You will receive a response within 7 working days of form submission. Alternatively, you may write to the Grievance Redressal Officer at [email protected]
If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.
Grievance Redressal Policy
INT/EU/08/21/24868