State your concern
You can let us know of your concerns through any of your touch points mentioned below.
- Option 1: You can visit the nearest HDFC Life branch. To know more about branch address & timing's click here branch locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
- Option 2: Write to us from your registered email ID at service@HDFCLife.com
- Option 3: On our website, through the online grievance redressal page - https://www.hdfclife.com/customer-service/grievance-redressal.
If you are raising a concern for the first time, please fill the form below. You will receive a response within 14 days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 2) within 10 days after completion of 14 days response time of Level 1.
E.g. If you have raised your concern with Level 1 on 01/01/2018, please wait for 14 days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 2 between 15/01/2018 to 24/01/2018.
If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President - Customer Relations (Level 2) by submitting the form below. You will receive a response within 14 days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 14 days of response time of Level 2.
E.g. If you have raised your concern with Level 2 on 01/01/2018, please wait for 14 days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 3 between 15/01/2018 to 24/01/2018.
If you are not satisfied with the response from Level 2, you can reach out to the Grievance Redressal Officer/Sr. Vice President-Customer Relations (Level 3) by submitting the form below. You will receive a response within 10 days of form submission.
If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.
Grievance Redressal Policy Downloads
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Our vision is to provide innovative and customer-centric insurance plans that can help our customers secure their family's future as well as help them with other benefits such as tax savings. Keeping this in mind we offer a large range of life insurance plans such as term insurance plan, women's plan, health insurance plans, pension plans for retirement planning, child education plans, ULIPs, saving and investment plans. Most of these life insurance policies are available online, so buy one today and Sar Utha Ke Jiyo!.
As per regulatory changes, it is mandatory to submit PAN/Form 60 (if PAN is not available) for your policy with immediate effect. Please update via My Account/service@hdfclife.com/18602679999/HDFC Life branch. Ignore if already submitted.
HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited). CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101.
Registered Office:
HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited),
Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011. Tel No: (022)67516666.
The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited and is used by HDFC Life under a licence/agreement
For more details on risk factors, associated terms and conditions and exclusions, please read the sales brochure carefully before concluding a sale. ARN: EC/06/2017/9792