At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
State your concern

You can let us know of your concerns through any of your touch points mentioned below.

  • Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch. Click here for details. To know more about branch address & timing's click here branch locator.
    NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
  • Option 2: Write to us from your registered email ID at [email protected]
  • Option 3: On our website, through the online grievance redressal page - https://www.hdfclife.com/customer-service/grievance-redressal.
How our Online Grievance Redressal process works?

If you are raising a concern for the first time, please fill the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 2) within 10 days after completion of 10 working days response time of Level 1.
E.g. If you have raised your concern with Level 1 on 01/01/2018, please wait for 10 working days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 2 between 15/01/2018 to 24/01/2018.

All fields are Mandatory

Details of your Concern (Max. 3000 characters)
3000 characters remaining
 
 

If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President - Customer Relations (Level 2) by submitting the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 10 working days of response time of Level 2.
E.g. If you have raised your concern with Level 2 on 01/01/2018, please wait for 10 working days until 14/01/2018. In case you are not satisfied with the response, you can raise your concern with Level 3 between 15/01/2018 to 24/01/2018.

Please provide the reference number which was sent to your Email ID

Please provide the Policy Number OR Application Number

Fields marked with "*" are mandatory to be filled

All fields are Mandatory

Details of your Concern (Max. 3000 characters)
Additional Comments(Max. 3000 characters)
3000 characters remaining
 
 

If you are not satisfied with the response from Level 2, you can reach out to the Grievance Redressal Officer/Sr. Vice President(Customer Relations)- Mr Rahul Arte by submitting the form below. You will receive a response within 7 working days of form submission. Alternatively, you may write to the Grievance Redressal Officer at [email protected]

Please provide the reference number which was sent to your Email ID

Please provide Policy Number OR Application Number

Fields marked with "*" are mandatory to be filled

If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.

All fields are Mandatory

Details of your Concern (Max. 3000 characters)
Details of your Concern(Max. 3000 characters)
Additional Comments(Max. 3000 characters)
3000 characters remaining
 
 

If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.

Grievance Redressal Policy Downloads

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