Escalations

If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President - Customer Relations (Level 2) by submitting the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 10 working days of response time of Level 2.

E.g. If you have raised your concern with Level 2 on 01/01/2021, please wait for 10 working days until 14/01/2021. In case you are not satisfied with the response, you can raise your concern with Level 3 between 15/01/2021 to 24/01/2021.