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For NRI Customers
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(If you're our existing customer)
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For Online Policy Purchase
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For Existing Customers
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1 Online Grievance Redressal
At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
2 State your Concern
You can let us know of your concerns through any of your touch points mentioned below.
- Option 1: Meet the Grievance Redressal Officer at your nearest HDFC Life branch. Click here for details. To know more about branch address & timing's click here Branch Locator.
NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
- Option 2: Write to us from your registered email ID at [email protected]
- Option 3: On our website, through this online grievance redressal page, by filling the form given below.
Level One
If you are raising a concern for the first time, please fill the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 2) within 10 days after completion of 10 working days response time of Level 1.
E.g. If you have raised your concern with Level 1 on 01/01/2021, please wait for 10 working days until 14/01/2021. In case you are not satisfied with the response, you can raise your concern with Level 2 between 15/01/2021 to 24/01/2021.
Please provide the below details to help us resolve your concern faster
Level Two
If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President - Customer Relations (Level 2) by submitting the form below. You will receive a response within 10 working days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 10 working days of response time of Level 2.
E.g. If you have raised your concern with Level 2 on 01/01/2021, please wait for 10 working days until 14/01/2021. In case you are not satisfied with the response, you can raise your concern with Level 3 between 15/01/2021 to 24/01/2021.
Level Three
If you are not satisfied with the response from Level 2, you can reach out to the Grievance Redressal Officer/Sr. Vice President(Customer Relations)- Mr. Amar Sane by submitting the form below. You will receive a response within 7 working days of form submission. Alternatively, you may write to the Grievance Redressal Officer at
[email protected]
If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer.
INT/EU/08/21/24868