NRI Customer Service

At HDFC Life, our promise to you is a worry-free future so you may take pleasure in the present.

• To process your maturity amount, you are requested to submit following documents:
  PAN Card (Only if tax is applicable to the policy, deduction of 20% will be done if not submitted. If available, then TDS is 5%)
• NEFT details - A printed proof from the bank with name of the Account holder, account no. and IFSC. E.g. Personalized cancelled cheque or a copy of latest Bank Statement / Passbook containing these details.
• In case the payment is required to be made into your NRE account, then submit:
  
  
  • NRE bank statement showing all premium payments made towards your policy from the said account
  • In case of split pay out i.e. in NRI and saving account. Submit Bank statement/ Cheque copy of both the accounts

In case you have purchased a ULIP plan with settlement option and wish to choose the settlement option, please mention the settlement term and frequency of payment for the same. Send us the details at least 30 days before the maturity date.

You can also submit your documents through any of the following modes:

• My account link - https://myaccount.hdfclife.com/my-link?action=MAT_CLAIM
• Email the documents in .jpg or .pdf format to [email protected] from your registered email ID

IMPORTANT: For assigned policies a No Objection Certificate (NOC) from Assignee would be required. NOC should be on the institutions letter head. NOC should have the Stamp/Seal of the Institution along with the signature of authorized signatory for the Institution.

Also kindly note:

PAN needs to be mandatorily linked with Aadhaar. In case your PAN is not linked with Aadhaar, PAN shall become inoperative under the Income-tax law resulting in higher tax deduction at source from any payouts due to you.

https://eportal.incometax.gov.in/iec/foservices/#/pre-login/bl-link-aadhaar

With the extra advantages listed below, it is a secure digital platform to enable auto debit for renewal premium payment.

What is Auto-debit?

Auto Debit is a mechanism to collect payments on a recurring basis. For this a registration request is provided to HDFC Life through online or offline means. This will allow HDFC Life to enable a recurring mandate on the registered account or card (if applicable) for debiting future renewal premiums.

Automated recurring payments will help in paying premiums on time, in a hassle-free manner and in keeping the policy active and in force.

How can you register for auto debit?

Auto debit can be activated on bank accounts in India and cards issued in India.

1.QuickRegister

• You can activate auto debit online for future premiums by visiting the link

https://onlinepayments.hdfclife.com/HDFCLife/quick_mandate_registration.html

• Enter Policy number & Date of Birth and validate the details
• Click on Terms and Agreement checkbox and proceed
• Register mandate using Account/card
• Select your preferred bank/card network from the available list and proceed to authenticate
• For auto debit on account, (eNACH/eMandate), the authentication is done using net banking or debit card credentials (as applicable for the bank).
• For auto debit on cards issued in India, please follow the onscreen authentication process applicable for the bank
• Acknowledgement would be shown on screen once successfully authenticated
• In case of registration failure, retry using the same link.

Note:

1.The request to activate the online auto-debit facility needs to be given 15 days of the next premium due date.

2.eNACH/eMandate cannot be set on NRE/NRO accounts. For such accounts, please submit an offline NACH form for autodebit registration.

3.Cards issued outside India are not allowed to be registered for Standing Instructions. However, those could be used for making renewal payment manually on the online payment page, QuickPay or customer portal, MyAccount.

eSI (SI with Renewal Payment)

Auto debit can be registered for future premiums while paying current renewal premium on the QuickPay online payment page.This option is allowed for HDFC Bank and ICICI Bank accounts.Online payment can be done using the below link. https://onlinepayments.hdfclife.com/HLifeWeb-QP/hlife/quick_pay.jsp

Offline NACH/SI

To avail of this facility, please submit the Auto Debit Mandate along with a cancelled cheque at any HDFC Life branch or hand it over to your Financial Consultant. Customer can also set the Preferred Billing Date, on which his/her bank account needs to be debited towards the premium

 Note: Kindly register 30 days prior to due date

SI ECS Deactivation:

We recommend you to continue with auto debit facility as it is hassle-free way to pay your premiums on time. This facility eliminates payment failures and late payments, so that you continue enjoying your policy benefits.

You may give your request to deactivate ECS via MyAccount

Steps to :

1.Login to my account

2.Click on policy card

3.Check select an Action menu

4.There will be option: Deactivate standing instructions

5.Click on that option

6.Confirmation pop up will display to deactivate mandate

Alternately, you can also visit your nearest HDFC Life branch location. Our staff at the branch will be happy to assist you with your deactivation request.

You may locate HDFC Life branches at https://www.hdfclife.com/contact-us#BranchLocator

Note :

1. If deactivation request is received within 12 days from the premium due date, the autodebit transaction may get executed from the registered account or card. In this case, the autodebit will be delinked from the next due date onwards.

2. For assigned policies, a No Objection Certificate (NOC) from the Assignee would be required. If assigned to an institution, NOC should be on the institution’s letterhead. NOC should have the Stamp/seal of the institution together with the signature of the authorized signatory for the institution.

Other Payment Options:

We request you to continue paying premiums for your policy and stay invested to enjoy the benefits. Further, for other payment options, please visit

https://www.hdfclife.com/customer-service/pay-premium

Note:

• For all the Cheque/DD payments, please mention HDFC Life followed by the policy number on the front side of the cheque. Name and contact details on the reverse side of the cheque/DD.
• No changes/corrections are allowed on the cheque (the only exception being alteration in the date, which needs to be countersigned). For any change in the Payees name, amount in figures or amount in words, etc., please issue a fresh cheque.
• In case, the Proposer/Policyholder opts for premium payment through Credit/Debit Card, the payment must be made only through the Credit/Debit Card issued in the name of such Proposer/Policyholder, if any other Payer recorded against the policy.
• In case of unit linked policies, for payments received after 3pm IST or on a non-working day or holiday, the NAV (Net Asset Value) applied would be of the next working day.
• In respect of premiums received with an outstation cheque/demand drafts at the place where the premium is received for unit-linked policies, the closing NAV of the day on which the cheque/demand draft is realized shall be applicable.

Note: For every claim received, HDFC Life reserves the right to call for additional documents wherever applicable.

If you wish to cancel your insurance coverage, you can first go through the steps below.

Can I Surrender my policy via email?

Email:

Write to us at [email protected] from your registered email ID.

List of documents to be submitted to initiate your surrender request: 

• Copy of self–attested KYC of Policyholder/Life Assured (identity and address proof).
• Copy of self-attested PAN card. (If PAN of Payee is not available at the time of payout, TDS @ 20% will be deducted, if applicable).
• Policy holder's / Beneficiary’s personalized cancelled cheque with MICR code, IFSC, Account holder's name and account number printed on it along with NEFT mandate form (attached herewith). You can also download the same from the following link

https://www.hdfclife.com/content/dam/hdfclifeinsurancecompany/customer-services/form-and-download/policy-servicing-request-forms/NEFT-Mandate.pdf

• Alternate document (in place of cancelled cheque): Front page of Bank Passbook or Bank 
• Statement of the Policy holder's / Beneficiary
• Self-attested copy of first page of Policy Document or Policy Document Waiver form (if policy document is not available, form attached herewith).
• For assigned policies a No Objection Certificate (NOC) from Assignee would be required

What are the other ways to surrender policy?

Surrender Link:

You can request for customized surrender link by contacting us at [email protected] and complete the process as per the mentioned guidelines:

Please Note:

• For all Unit linked policies, surrender requests that are made till 3.00 pm IST at the office will receive the same day's Net Asset Value (NAV) whereas requests that are made post 3.00 pm IST will receive the next working day's NAV.
• For HDFC Life Young star Plan or HDFC Life Children’s Plan, pre-printed cancelled cheque with name of the Beneficiary is required if the Beneficiary is a major on or before the date of the surrender request. Please note that the KYC (Know your Customer) details shall be required for the beneficiary.
• NAV date will be considered basis the date on which receipt of final document on any working day, else it would be the next working day.
• Refund to NRE account (full or proportionate) will be subject to ratio of premium(s) paid through NRE account. Please submit a Bank Statement or Bank Confirmation letter as evidence for premium(s) paid through NRE account. In case of proportionate payout, please provide two NEFT mandates i.e. for NRE account and non-NRE account.
• If you are a non-resident in India as per the Income-tax Act, 1961, you are mandatorily required to submit Tax Residency Certificate (TRC) with Form 10F to avail treaty benefits, otherwise tax will be deducted at source at a higher rate from policy payouts. As per section 195 of the Income-tax Act, 1961, tax will be deducted at source from any payout to a non-resident at the rate applicable therein and subject to the conditions specified therein. Tax laws are subject to change.
  

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