NRI Customer Service

You can the premium payment mode in your policy through any of these options:

Online Account: Login to My Account https://myaccount.hdfclife.com/login  and follow the steps given below:

• Click on ‘Policy Card’ after login and then click on ‘Edit Premium Payment Frequency’ option from ‘Select an Action’ menu
• Select frequency and click on ‘Save Changes’ button to change current frequency.

Please note – change in mode to monthly cannot be done online as it requires NACH details (Auto debit activation form) to be submitted. Alternatively, you can also register for auto debit of premiums online by visiting the below mentioned link: https://onlinepayments.hdfclife.com/HDFCLife/quick_mandate_registration.html and write to us at [email protected] to raise a request.

You can change the nominee details in your policy through any of these options:

Online Account: Login to My Account https://myaccount.hdfclife.com/login  and follow the steps given below:

• Go to ‘My Policies’ tab
• Go to ‘Beneficiaries’ section
• Click on ‘View Details’
• Go to ‘Personal Details, Contact Details, Bank Details’ section
• Click on edit icon to make changes
• Click on ‘Save Changes’ button

Please note that once these changes are made, all the policy benefits will be paid out to the new Nominee/Beneficiary.

• Nominee Details:
• Nominee’s full name
• Nominee date of birth (in DD/MM/YYYY format)
• Allocation percentage
• Relationship with life assured
• Address of the nominee (if different from policy owner)

Note: - Please provide details for each nominee in case of more than one nominees.

In case nominee is minor, then please nominate an Appointee. Please help us with the following information:

Appointee Details:

• Appointee full name
• Appointee date of birth (in DD/MM/YYYY format)
• Relationship with nominee/beneficiary
• Address of Appointee:

Email

You can write to us at [email protected] using registered email id and raise service request

You can update the bank/NEFT details in your policy through any of these options:

Online Account: Login to My Account https://myaccount.hdfclife.com/login  and follow the steps given below:

• Go to ‘My Account’ tab, Go to ‘Bank Details’
• Click on edit icon to update NEFT details
• Fill the details and click on ‘Submit’ button

Email- Please write to us at [email protected] using registered email id and raise service request

You can update the contact details in your policy through any of these options:

Online Account: Login to My Account https://myaccount.hdfclife.com/login  and follow the steps given below:

• Go to ‘My Account’ tab. Go to ‘Personal Details’
• Click on edit icon against KYC details to update KYC
• Select ‘Upload Proof’ or ‘Enter Manually’ option.

Email- Please write to us at [email protected] using registered email id and raise service request

You can activate standing instructions in your policy through any of these options:

Online Account: Login to My Account https://myaccount.hdfclife.com/login  and follow the steps given below:

• Click on ‘Policy Card’ after login and then select ‘Activate Standing Instructions’ option from ‘Select an Action’ menu.
• It will open mandate registration screen to activate standing instructions

Email- Please write to us at [email protected] using registered email id and raise service request

There is a specific format of the self-declaration in Form 10F - click here to download form https://www.hdfclife.com/customer-service/forms-and-download .

Form 10F needs to be submitted with the Company containing the following details:

1. Name of the assessee;

2. Status (individual, company, firm etc.) of the assessee;

3. Permanent Account Number (PAN) of the assessee if allotted

4. Nationality (in case of individual);

5. Country or specified territory of incorporation or registration (in case of person other than individual);

6. Assessee’s tax identification number in the country or specified territory of residence or in case of no such number, then, a unique number on the basis of which the person is identified by the Government of the country or the specified territory;

7. Residential status for the purposes of tax;

8. Period for which the certificate is valid; and

9. Address of the applicant in the country or specified territory outside India, for the period for which the certificate is valid

Tax needs to be deducted at the rate provided under the Income-tax Act, 1961, or the DTAA, whichever is beneficial subject to submission of requisite documents.

However, where the TDS rate is not provided under the DTAA, the rate as provided under the Act applies which shall be the maximum marginal rate.

There is no minimum threshold specified for TDS in case of payouts under the life insurance policies.

Generally, most of the DTAAs provide relief by way of credit for Indian taxes, if any, deducted/paid against the taxes payable by him in the country of his residence, in order to avoid double taxation.

However, depending on the provisions of the applicable DTAA and the provisions of the tax law of the residence country of the non-resident individual, following situation may arise -

a) the country of residence of the non-resident individual may restrict credit of tax deducted in India to the extent of tax payable on such income in residence country; or

b) the country of residence of the non-resident individual may not allow any credit of tax deducted in India against the tax payable on such income in residence country; or

c) where tax deducted in India is higher than the tax payable on such income in the residence country, refund of the excess tax deducted may not be allowed in the residence country.

Therefore, it is important to verify the specific language contained in the relevant DTAA or relevant provisions of tax law of the residence country of the non-resident individual before claiming such relief, in consultation with your Chartered Accountant/personal tax advisor.

In such case, tax will be deducted as per the TDS rates specified under the provisions of the Act ignoring the provisions of the DTAA, as may be applicable.

Yes. It applies to resident and non-resident individuals.

Yes. It is to be considered at customer level.

Yes. All non ULIPs purchased by a non-resident policyholder, including those of other life insurance companies, have to be considered for determining the aggregate annual premium threshold. 

The premium threshold of Rs 5 lakhs should only be considering the aggregate annual premium payable under the policies for non-resident individuals.

Yes. new business as well as renewal premiums are to be considered for non-resident individuals. 

No. Since the premium payable for the first year of the policy exceeds Rs 5 lakhs, the policy shall not qualify for exemption under section 10(10D) for non-resident individuals.

Under a settlement option, the maturity amount entitled to a life insurance policyholder is paid in structured periodic installments (up to a certain stipulated period of time post maturity) instead of a 'lump-sum' payout.

You can choose settlement option only if you have opted for a ULIP with settlement option. You need to mention the settlement term and frequency of payment and send us the details on [email protected]  from your registered email ID at least 30 days before the maturity date.

During this period, the funds will remain invested with us and will be paid back to you on the selected term/NAV date. However, insurance cover is not applicable post maturity.

Enhanced cash/cover option is available for HDFC Life Sampoorn Samridhi plan.

• Choice of maturity options:
  Enhanced Cash Option (default option): The maturity benefit consists of sum assured, revisionary bonuses (if any), interim and terminal bonus applicable, plus additional enhanced terminal bonus.
• Enhanced Cover Option:
  Enhanced cover option is allowed only if all the premiums due under the policy have been paid.

The maturity benefit consists of sum assured, revisionary bonus, if any, interim and terminal bonus applicable, and additional sum assured payable on the death of the life assured up to age 99 years. This option does not have additional enhanced terminal bonus.

To enable you to arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

MANDATORY DOCUMENTS

• Scan copy of policy document (Not necessary in case of dematerialized policy document)
• Death claim form. To download form click here https://www.hdfclife.com/claims
• Death certificate issued by local authority (Life Assured death in India)
• Death Certificate issued by the Authority or Indian Embassy Death Certificate (Life Assured death outside India)
• Valid Visa Copy of claimant
• Claimant's passport size photograph
• Personalized cancelled cheque or bank passbook (with printed A/c no, IFSC & name of the account holder)
• Claimant's valid identity proof
• Claimant's valid address proof
• Claimant's PAN card/form 60 (if PAN Card not available)
• Employer’s certificate (form) for life assured, if employed (not required for pension/ annuity plans)

ADDITIONAL DOCUMENTS

• Medical cause of death certificate
• Medical records for all the treatments taken in the past. (admission notes, history / progress sheet, discharge /death summary, test reports, etc.)

Additional case specific documents may be raised post claim submission

The claim amount is payable to the policyholder / nominee / beneficiary / appointee / assignee under the policy. Every policy document clearly states the names against these roles.

Note:

• In case the life assured has changed the nomination / appointee. The death claim amount is payable to the latest nominee / appointee registered with the company
• In case the policy is re-assigned, then the death claim amount is payable to the latest nominee / appointee registered with the company
• In case there are no nominations under the policy the death benefits would be paid to the heirs of the deceased life assured. HDFC Life would seek succession certificate; if the successor is minor, then guardianship certificate.

In such circumstances, we would require the proof of title/succession certificate issued by a competent court. The claim would then be paid to the person specified in the said proof. Such a condition is called 'Open Title' situation.

If we have accepted the claim but are waiting for the issued certificate of proof, we hold the money till the proof is submitted.

Yes, you can track your claim on our claim section on website https://www.hdfclife.com/claims by providing claim and policy number.

A claim must be reported as soon as possible to enable the company to process the claim.

For Critical illness please follow the below mentioned process:

You can intimate the claim by visiting the nearest branch or send the documents at [email protected].

For the list of operational branches, please click on the below link: https://www.hdfclife.com/contact-us#BranchLocator. 

To enable you to arrange documents faster, find below a tentative list of documents that needs to be submitted along with the claim form:

• Critical illness claim form. To download form click here https://www.hdfclife.com/claims
• Medical records, (current & past) viz: hospital record, reports of diagnostic tests done
• Scan copy of policy document (Not necessary in case of dematerialized policy document)
• Valid Visa Copy of Life Assured
• Life Assured residence proof
• Life Assured identity proof
• Personalized cancelled cheque or bank passbook of Life Assured (For youngstar plan cancelled cheque copy or bank statement of beneficiary of required)

Additional case specific documents may be raised post claim submission.

Instead of surrendering your policy we encourage you to check your eligibility for a partial withdrawal or a loan. Depending on the terms & conditions mentioned in the policy, a partial withdrawal or a loan can be provided to you. This will help you to meet your financial requirements and at the same time continue to stay secured. 

To surrender your policy, you can write to us at [email protected] from your registered email ID along with required document. You can also request for customized surrender link by contacting us at [email protected] and complete the process as per the mentioned guidelines

Below documents are required for surrendering a policy:

1) Copy of self attested KYC documents of Policyholder/ Life Assured/Payer (Valid Proof of Identity and Address). 

2) Copy of self -attested PAN card or Declaration in Lieu of PAN (if PAN not available). Please note if the PAN of the customer is not available at the time of the payout, TDS @ 20% will be deducted; else 5% will be deducted, if applicable

3) For assigned policies, a No Objection Certificate (NOC ) from assignee would be required

4) Policyholder's / Beneficiary’s personalized cancelled cheque with IFSC, account holder's name and account number printed on it. If cancelled cheque is not available then share the front page of Bank passbook or latest bank statement (of last 3 months) with the pre-printed name, account number printed on it

5) Self-attested copy of first page of Policy Document or Policy Document Waiver form (if policy document is not available, form attached herewith/available at the branch)

6) For HDFC Life Youngster Plan or HDFC Life Children’s Plan, pre-printed cancelled cheque with name of the Beneficiary is required; if the Beneficiary is a major on or before the date of the surrender request. Please note that the PAN /Form 60 (if PAN not available), Declaration in Lieu of PAN (incase of NRI if PAN not available)  and KYC documents shall be required for the beneficiary

Please Note:

• For all Unit linked policies, surrender requests that are made till 3.00 pm IST at the office will receive the same day's Net Asset Value (NAV) whereas requests that are made post 3.00 pm IST will receive the next working day's NAV.
• NAV date will be considered basis the date on which receipt of final document on any working day, else it would be the next working day.
• Refund to NRE account (full or proportionate) will be subject to ratio of premium(s) paid through NRE account. Please submit a Bank Statement or Bank Confirmation letter as evidence for premium(s) paid through NRE account. In case of proportionate payout, please provide two NEFT mandates i.e. for NRE account and non-NRE account.
• If you are a non-resident in India as per the Income-tax Act, 1961, you are mandatorily required to submit Tax Residency Certificate (TRC) with Form 10F to avail treaty benefits, otherwise tax will be deducted at source at a higher rate from policy payouts. As per section 195 of the Income-tax Act, 1961, tax will be deducted at source from any payout to a non-resident at the rate applicable therein and subject to the conditions specified therein. Tax laws are subject to change.