Policy Servicing

Policy Servicing

This section will provide you various information about your policy. The section also consists of different forms which can be used for making any changes in your policy.

My Account

Track your policy details online via My Account. To register for free click here.

If already registered, click here to login.

Call Centre / Email

Call 1860 267 9999 (All 7 days; 9am to 9pm. Local charges apply.
Do NOT prefix any country code. e.g. +91 or 00) or
Write to us at Service@HDFCLife.com

Policy Tracker

Send an SMS to 5676727 using the specific keyword.
(*charges applicable as per the service provider)

 

KEYWORDS SMS FORMAT
BRANCH BRANCH <space> <city name>
FUND FUND <space> <policy number>
HELP HELP
NAV NAV <space> <policy number>
POLICY POLICY
PREMIUM PREMIUM <space> <policy number>
REG REG <space> <policy number>
SA SA <space> <policy number>

This service is available for In-force policies which are not assigned. The policy number should be 8 digits. Please prefix zero's (0), if the same is less than 8 digits.

Policy Servicing Request Forms

For changes in your personal or policy details, please fill in the appropriate form and submit it at any HDFC Life branch. Use the Branch Locator link available under Quick Links to locate a HDFC Life branch nearest to you.

  1. For changes in personal or policy details*
  2. For Excess Refund, Free Look Cancellation or Withdrawal of proposal*
  3. For transfer of money directly into your bank account
  4. Indemnity for loss of policy document**
  5. Indemnity for non- receipt of policy document
  6. Transfer of Ownership

Fund Transaction Forms

In case of unit linked policies, in addition to the above, you can also avail of the following:

  1. Additional Single Premium (Top-Up)
  2. Fund Switch and Premium Redirection for HDFC SL Crest, HDFC SL Young Star Super II, Pro Growth Super II and Pro Growth Maximiser
  3. Fund Switch and Premium Redirection

Mandate Forms

  1. Credit Card Auto Debit Facility
  2. Auto Debit Mandate / Direct Debit Facility for NON- ECS locations
  3. Standing Instructions (SI) Mandate
  4. Electronic Clearing Service (ECS) or Auto Debit facility of RBI

Health Plans Forms

  1. Policy Servicing Request Form-Health Plans-1
  2. Policy Servicing Request Form-Health Plans-2

Revival/Reinstatement Form

  1. Personal Statement of Health
  2. Revival / Reinstatement Request Form

*Conditions apply

**You are requested to contact us at any of our touch points for detailed information on the issue of duplicate policy documents.

Surrender requests will be accepted only at designated branches. Please contact your nearest branch or your Financial Consultant for more details.

For any further queries or information related to policy servicing, please contact us at any of our service touch points.

Lapse Revival

A life insurance policy is a long term contract between the life insurance company and the policyholder. The payment of premium towards a regular premium policy is spread over the premium paying term of the policy. A policyholder has to pay the premium on or before the due date.

Frequently Asked Questions

A policy lapses when the policy holder fails to pay the premium even within the grace period. In such a case, the policy loses all its benefits.

A lapsed policy can be revived subject to conditions mentioned in the policy documents. Revival of a lapsed policy is considered either on non-medical or medical basis depending upon the age of the life insured at the time of revival.

Yes, if you provide the insurer with evidence or insurability and pay all the outstanding premiums and other charges. This is called "revival". The advantages of reinstating a lapsed policy are: (1) you pay the original premium rate; (2) the cash value of the original policy will be greater than that of a newly issued policy; and (3) you may be charged a lower interest rate on loans against your policy.

Click to know the process of reviving or reinstating a Lapsed or Paid Up policy.

If Policy is lapsed for less than 6 months

  1. Outstanding Premium(s)
  2. Revival Charges (If any)

If Policy is lapsed for more than 6 months

  1. Outstanding Premium(s)
  2. Revival Charges
  3. Personal Statement of Health (Only for underwriting plans)
  4. Revival Form & quote

If Policy is lapsed for more than 1 year

  1. Outstanding Premium(s)
  2. Revival Charges
  3. Personal Statement of Health (Only for underwriting Plans)

Bonus

At HDFC Life, we always strive to provide premier products with high benefits for our customers. Details of the Historical Bonus Rates are given below.

Reversionary Bonus Rates


HDFC Money Back Plan (UIN :101N002V01)
2007-08 2.25%
2008-09 2.25%
2009-10 2.00%
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC Children's Plan (UIN : 101N010V01)
2007-08 2.25%
2008-09 2.25%
2009-10 2.00%
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC SL Endowment Assurance Plan (UIN: 101N001V02 & 101N001V01)
2007-08 2.25%
2008-09 2.25%
2009-10 1.75%
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC Savings Assurance Plan (UIN: 101N014V01)
2007-08 3.25%
2008-09 3.25%
2009-10 3.25%
2010-11 3.25%
2010-11 3.25%
2012-13 3.25%

HDFC Assurance Plan (UIN: 101N018V01)
2007-08 3.25%
2008-09 3.25%
2009-10 3.25%
2010-11 3.25%
2012-13 3.25%

HDFC Personal Pension Plan (Regular Premium) (UIN :101N008V01)
2007-08 2.25%
2008-09 2.25%
2009-10 2.00%
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01)
2007-08 5.00%
2008-09 5.00%
2009-10 5.00%
2010-11 5.00%
2010-11 5.00%
2012-13 5.00%

HDFC Single Premium Whole of Life Insurance Plan (UIN :101N004V01)
2007-08 5.00%
2008-09 5.00%
2009-10 4.50%
2010-11 4.50%
2011-12 4.50%
2012-13 4.50%

HDFC SL Endowment Gain Insurance Plan (UIN :101N071V01)
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC SL New Money Back Plan (UIN: 101N063V01)
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC SL Group Savings Plan (UIN: 101N062V01)
2010-11 2.00%
2011-12 2.00%
2012-13 2.00%

HDFC SL ClassicAssure Insurance Plan (UIN :101N076V01)
2010-11 3.00%
2011-12 3.00%
2012-13 3.00%

HDFC Life ClassicPension Insurance Plan (UIN: 101N077V01)
2011-12 3.00%
2012-13 3.00%

Terminal Bonus Rates


HDFC Money Back Plan (UIN: 101N002V01)
Bonus Declaration: 31st March 2010* 4.00%
Bonus Declaration: 31st March 2011* 10.00%
Bonus Declaration: 31st March 2012** 12.50%
Bonus Declaration: 31st March 2013** 12.50%

HDFC Children's Plan (UIN: 101N010V01)
Bonus Declaration: 31st March 2012** 8.50%
Bonus Declaration: 31st March 2013** 8.50%

HDFC SL Endowment Assurance Plan (UIN: 101N001V02 & 101N001V01)
Bonus Declaration: 31st March 2011* 10.00%
Bonus Declaration: 31st March 2012** 8.50%
Bonus Declaration: 31st March 2013** 8.50%

HDFC Personal Pension Plan (Regular Premium ) (UIN :101N008V01)
Bonus Declaration: 31st March 2011* 10.00%
Bonus Declaration: 31st March 2012** 12.50%
Bonus Declaration: 31st March 2013** 12.50%

HDFC Savings Assurance Plan (UIN: 101N014V01)
Bonus Declaration: 31st March 2013** 25.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 5
Bonus Declaration: 31st March 2008* 12.00%
Bonus Declaration: 31st March 2009* 10.00%
Bonus Declaration: 31st March 2010* 10.00%
Bonus Declaration: 31st March 2011* 8.00%
Bonus Declaration: 31st March 2012** 12.50%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 6
Bonus Declaration: 31st March 2008* 14.00%
Bonus Declaration: 31st March 2009* 12.00%
Bonus Declaration: 31st March 2010* 14.00%
Bonus Declaration: 31st March 2011* 12.00%
Bonus Declaration: 31st March 2012** 15.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 7
Bonus Declaration: 31st March 2008* 19.00%
Bonus Declaration: 31st March 2009* 14.00%
Bonus Declaration: 31st March 2010* 16.00%
Bonus Declaration: 31st March 2011* 16.00%
Bonus Declaration: 31st March 2012** 23.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 8
Bonus Declaration: 31st March 2009* 16.00%
Bonus Declaration: 31st March 2010* 20.00%
Bonus Declaration: 31st March 2011* 20.00%
Bonus Declaration: 31st March 2012** 30.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 9
Bonus Declaration: 31st March 2010* 24.00%
Bonus Declaration: 31st March 2011* 24.00%
Bonus Declaration: 31st March 2012** 35.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 10
Bonus Declaration: 31st March 2011* 28.00%
Bonus Declaration: 31st March 2012** 45.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 11+
Bonus Declaration: 31st March 2012** 52.00%

HDFC Personal Pension Plan (Single Premium) (UIN :101N008V01) 12+
Bonus Declaration: 31st March 2013** 52.00%

Notes:

  1. Please refer the policy document for applicability of bonus.
  2. Terminal Bonus rates are applicable for policies resulting in to claims by maturity in the year following the bonus declaration date.
  3. * - The rates are applicable on Sum Assured + Vested bonuses.
  4. ** - The rates are applicable on Sum Assured.
  5. Insurance is the subject matter of the solicitation
  6. HDFC Standard Life Insurance Company Ltd. Reg.No.101
  7. Payout of bonus is subject to company declaring the same
  • PAN Card
  • Driving License(Learner’s License is not acceptable)
  • Passport
  • Voter ID
  • Aadhaar card
  • Ration card with photo
  • Employee ID of listed or PSU Company
  • Board (e.g. SSC, HSC, etc) or university mark sheets with photo
  • University ID card issued to student
  • Employee ID card issued by Central/State Govtment
  • Letter from recognized public authority/public servant in the prescribed format verifying identity of the customer. This should be issued within the last 6 months
  • Employee Verification Format by HDFCSL employees (Employees of designation Territory Manager or above and who have been with HDFCSL for minimum 18 months are eligible to verify the identity of the customer basis personal meeting. This document however should be provided in addition to the customer’s existing identity proof, which means that the document can be accepted in cases where the customer already has an identity proof but it does not match exactly with the criteria mentioned in the AML process note)
  • Bank Verification Letter in the prescribed format verifying the identity of the customer (This document must be submitted in original and does not require attestation of the FC/sales intermediary It should have the bank stamp or seal. It is not mandatory that it should be on the letterhead of the bank). In case of micro insurance products Current Passbook with details of permanent/present residence address (updated upto the previous month) and Current statement of bank account with details of permanent/present residence address (as downloaded) will be considered as official valid document
  • Kisan credit card
  • Bank pass book with photo
  • Defence ID card / Defence dependent's card / Ex-serviceman card
  • Identity cards issued by professional bodies such as:
    • Bar Council
    • Indian Medical Association
    • Institute of Chartered (same point)
    • Accountants of India
    • Institute of Company Secretaries of India
    • Institute of Cost & Works Accountants of India
  • Senior citizen card
  • Pension ID card issued by state/central government
  • Job card provided by NEREGA duly signed by an officer of the State Government
  • Telephone Bill (not more than 3 months old)
  • Electricity Bill (not more than 3 months old)
  • Credit Card Statement (not more than 3 months old)
  • Current Passbook with details of permanent/present residence address (updated up to the previous month) or
  • Current statement of bank account with details of permanent/present residence address (as downloaded)
  • Valid lease agreement along with rent receipt (less than 3 months old)
  • Passport
  • Valid Driving License (Learner's License is not acceptable)
  • Ration Card
  • School/ College Leaving Certificate with address
  • Consumer Gas Connection card or book (less than last 3 months old)
  • Gas Bill or Connection card/book (less than 3 months old)
  • Water Tax Bill mentioning flat number/ owner's name (less than 3 months old)
  • Letter from any recognized public authority/ public servant in the prescribed format verifying the residence of the customer. This should be within the last 6 months. Employee Verification Format by HDFCSL employees (Employees of designation Territory Manager or above and who have been with HDFCSL for minimum 18 months are eligible to verify the address of the customer basis personal verification. This document however should be provided in addition to the customer’s existing address proof, which means that the document can be accepted in cases where the customer already has an address proof but it does not match exactly with the criteria mentioned in the AML process note. For example : a telephone bill which is more than three months old can also be accepted as an address proof provided it is coupled with an Employee Verification provided by a TM after personal verification)
  • Director Identification Number Allotment Letter
  • Loan Disbursement letter (loan sanction letter is not acceptable)
  • GCC permit card of Gulf countries (should bear the address)
  • Voters ID.
  • Aadhaar Card issued by Unique Identification Authority of India (UIDAI)
  • Job card issued by The Mahatma Gandhi National Rural Employment Guarantee Act (NEREGA).
  • Letter from a firm or company that is not from the unorganized sector / public sector / armed forces employer / government departments along with latest salary slip. This should be within the last 6 months.
  • Bank Verification letter in the prescribed format verifying the address of the customer. (This document must be submitted in original and does not require attestation of the FC/sales intermediary. It should have the bank stamp or seal. It is not mandatory that it should be on the letterhead of the bank.)

Note

The identity proof provided should bear the photograph of the customer. Only the list of documents mentioned in the identity proof list and address proof list are acceptable. Deviations in the same will not be permitted.

Any change of address request must be accompanied by a valid address proof attested by the policyholder.

Limited companies

  • Certificate of incorporation
  • Board Resolution to purchase insurance and identification of those who have authority to purchase insurance
  • Power of attorney granted to its managers, officers or employees to transact business on its behalf
  • Copy of PAN allotment letter

Partnership firms

  • Certificate of registration (if registered)
  • Partnership deed
  • Power of attorney granted to a partner or employee of the firm to transact business on its behalf
  • Any official valid document identifying the partners and the persons holding the Power of Attorney and their addresses

Trusts

  • Certificate of registration
  • Power of Attorney to transact business on its behalf
  • Any officially valid document to identify the trustees, settlers, beneficiaries and those holding Power of Attorney, founders / managers / directors and their addresses
  • Resolution of the managing body of the foundation / association

Any of the mentioned documents can be procured. This list is indicative and can be modified as per financial underwriting norms.

Standard Income Proofs

  • Income tax assessment orders / Income tax return slips. Any 1 year ITR within the last 3 years can be provided.
  • Form 16 in case of employed individuals. Any 1-year’s Form 16 within the last 3 years can be provided.
  • Salary slip from reputed private limited / public sector employers (within last 3 months)
  • Audited company account (within last 3 years)
  • Audited firm accounts (within last 3 years)
  • Audited proprietorship profit and loss account (within last 3 years)
  • Copies of Form No. 10CCAC under section 80 HHC of IT Act 1961 for export income (within last 3 years)

Non-Standard Income Proofs

  • Chartered Accountant’s certificate
  • Bank cash flow statements, pass books (to be taken if transactions available for minimum 3 months)
  • Salary slip from reputed private limited / public sector employers (within last 3 months) same line as above
  • Appointment letter mentioning salary along with salary slip within last 3 months
  • Registration certificate (RC) book for transport fleet owners
  • Mandi receipt of sale of agricultural crop along with agricultural land details & income assessments

Note

Further proofs may be called for, if necessary.

IMPORTANT

  • These documents are to be called for only when the regular premium + top up (combined or singly) is equal to or exceed Rs. 1.00 lakh in a financial year per policy.
  • When the regular premium + top up (combined or singly) is equal to or exceed Rs. 25.00 lakhs in a financial year per policy, standard income proof shall be obtained
  • All proofs to be signed by the proposer.
  • When the regular premium + top up (combined or singly) is equal to or exceed Rs. 25.00 lakhs in a financial year per policy, standard income proof shall be obtained