Bereavement is difficult to deal with and we at HDFC Life understand this completely and do all we can to help your family financially in this moment of distress. We strive to ease the process by enabling faster settlement of your claims.
Please drop us a mail at email@example.com for any assistance or query relating to reporting a claim (Death Claims/Critical Illness Claims) or firstname.lastname@example.org for Health Insurance Claims and we will help you with the details required to process the claim.
For NRI related claims where claimant is residing abroad, please refer to the FAQ’s.
Quick Claims Processing for Disasters & Natural Calamities:
Nominee to approach the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY; along with the death certificate of the member.
Nominee to collect Claim Form, and Discharge receipt, from the Bank or any other designated source like insurance company branches, hospitals, PHCs, BCs, insurance agents etc., including from designated websites. The insurance companies concerned shall ensure wide availability of forms at all such locations. Supply of the form shall not be denied to any person requesting the same.
Nominee to submit duly completed Claim Form, Discharge Receipt, death certificate along with photocopy of the cancelled cheque of the nominee’s bank account (if available) or the bank account details to the Bank wherein the Member was having the ‘Savings Bank Account’ through which he / she was covered under PMJJBY.
To enable you arrange the documents faster, we have here a tentative list of documents that need to be submitted with the claims form.
Un-natural Death (Accidental death / Murder / Suicide)
Additional documentation may be requested on case-to-case basis
Disaster / Natural Calamities
Critical Illness Claim
Additional documentation / forms may be requested on case-to-case basis
The claims must be submitted along with following documents in original:
Self attested copies of following documents:
Please note that above is an indicative list of required documents and we reserve the right to call for additional documents or raise further requirements.
30-Days Waiting Period
Permanent Exclusions, no payment for-
Please fill the form to initiate a Death Claim request. Claim will be registered after submission of documents at branch.
Fields marked with "*" are mandatory to be filled.
Claim Track Record for Quarter Ended 31st December 2016
At HDFC Life, we ensure a hassle-free and uniquely sensitive claim experience. We are always doing our utmost to enable faster settlement of claims and our Claims Settlement Ratio reflects our assurance.
We have honoured 99.36%* claims!
Same Day Claims Processing:
Claims processed within 24 hours for all claims over 3 years from date of inception**
Dedicated Claims Assistance:
We provide assistance at every step in the claim settlement journey from form fill up to document pick up.
*The claim statistics is for quarter ended 31st December 2016, and is a combined claims ratio for Individual & Group claims, computed basis claims settled over total claims for the quarter(Unaudited).
**Provided we have received all the relevant and required documents and no further investigation is required. Claim settlement process would be completed within stipulated timelines once the claim request is approved.
Please visit the IRDAI website www.irda.gov.in for further details.
The claims processing, communications and documentation will remain as mentioned in the links. We have provided enablers as mentioned below if the claimant is residing outside India.