At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.


You can let us know of your concerns through any of our touch points mentioned below.

  • Option 1: You can visit the nearest HDFC Life branch. To know more about branch address & timing's click here branch locator.
    NOTE: Branches are closed on Sundays, national holidays and region-specific public holidays.
  • Option 2: Call us between 9AM - 9PM any day on the HDFC Life helpline no. 18602679999 (Local Charges Apply). DO NOT prefix any country code e.g. +91 or 00.
  • Option 3: Write to us from your registered email ID at If your concerns are not satisfactorily resolved, you are requested to submit the same online by filling out the form below

Please fill the form below to share your concern.

1) Fields marked with "*" are mandatory to be filled.

2) "#" Either of the contact details must be entered.

3) Name must be identical as that provided in the policy documents.

 Refresh Captcha

Escalation Matrix

The following is the escalation matrix in case there is no response to a complaint within the prescribed timelines. Request you to address your communication to the below escalation levels:

  • 1st level of escalation: Sr. Manager- Customer Relations (Grievance)--10 working days
  • 2nd level of escalation (for response not received from Level 1): Vice President- Customer Relations (Grievance)--7 working days

The highest level of escalation that the customer can make is the Insurance Ombudsman.

The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer and is also available on our website