At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
You can let us know of your concerns through any of our touch points mentioned below.
Please fill the form below to share your concern.
1) Fields marked with "*" are mandatory to be filled.
2) "#" Either of the contact details must be entered.
3) Name must be identical as that provided in the policy documents.
The following is the escalation matrix in case there is no response to a complaint within the prescribed timelines. Request you to address your communication to the below escalation levels:
The highest level of escalation that the customer can make is the Insurance Ombudsman.
The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer and is also available on our website www.hdfclife.com.