At HDFC Life, we demonstrate customer centricity in everything we do. Our customers are our valued stakeholders, whose satisfaction is our foremost agenda. In case you are dissatisfied with our service, we have in place an internal mechanism to ensure effective and timely resolution of your complaints.
Any communication from a customer for the primary purpose of requesting information about a company and/or its services.
Any communication from a customer soliciting a service such as a change or modification in the policy.
All customer dissatisfaction arising due to any of the following would be treated as a complaint.
All complaints received from the end customer would be handled by the grievance team.
You can let us know of your concerns through any of our touch points mentioned below.
Please fill the form below to share your concern.
1) Fields marked with "*" are mandatory to be filled.
2) "#" Either of the contact details must be entered.
3) Name must be identical as that provided in the policy documents.
The following is the escalation matrix in case there is no response within the prescribed timelines. The number of days specified in the below- mentioned escalation matrix will be applicable from the date of escalation.
The highest level of escalation that the customer can make is the Insurance Ombudsman.
The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer and is also available in our website www.hdfclife.com.
* The policy will be reviewed and placed before the board for approval when regulatory guidelines are issued from time to time.