Easy to access and always-on facilities of our WhatsApp chatbot bring a blend of comfort and satisfaction.
Policy number, DOB, and OTP verification to authenticate access to policy and transaction-related data.
In-house NLP engine offers intelligent services such intent identification and handling of dynamic requests.
Experience the easy of conversing with regional languages such as Hindi, Bengali, Tamil, Telugu and 5 other languages.
650+ unique policy-related and dynamic queries to address all your problems.
Easy to get nearest branch by just sending your location.
The bot can process queries placed through voice, marking a milestone in ensuring ease of use for customers.
FAQS
What is WhatsApp Chatbot?
The WhatsApp chatbot for HDFC Life is an AI-powered bot that understands your commands and fulfils your requests with the help of natural language processing. It is just like a portable virtual assistant that is available 24/7.
Is it safe to access my policy information on WhatsApp?
Data security is our first and foremost priority. Every time you access policy details on WhatsApp, we will ask for authentication details like mobile no., date of birth, and OTP verification.
What kind of services will be available on WhatsApp?
You can buy new policy, get policy-related information, documents such as Premium statements, unit statement & premium receipt, apply for claims, and get address to HDFC Life branches, among other services.
Will I get my policy documents on WhatsApp?
Your policy documents will be shared as PDF on WhatsApp as well as to your registered email ID.
Customer Speak
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