Behind our successful front-line teams are our support teams championing the customer experience. Providing strategic direction, improving operational efficiencies, executing customer-friendly solutions, or perhaps just making the workplace a happier more inclusive one. Whatever the goal, they’re all focused on one mission - of putting the customer first. Always.
At HDFC Life, we are all customer champions. Right from product strategy to execution, sales and marketing, Human Resources and Admin, legal and L&D, the customer is at the heart of everything we do. That’s why, we empower our support teams to help customers meet their needs, solve their problems, and realize their dreams. Our support teams collaborate with our product and tech teams to drive customer-focused solutions critical to organizational success.
Our Support teams further our customer-first vision. Through their leadership and forward thinking, customer strategy and execution, they align our people and processes to our business goals driving our growth. In turn, we provide you every opportunity to learn, grow and succeed.
We recognize performance and reward excellence with the following benefits:
We invest in you through industry-leading training programs that hone key skills, develop technical competencies, and nurture your potential. These programs provide you with the opportunities to learn from the best, while also preparing you for future management roles.
The Admin team is the engine that drives things forward through superior office and administrative support. This role is vital for the smooth-running of a business. The Admin team works with other teams, coordinates with management and engages in planning according to the company’s needs. It also liaisons with statutory bodies to ensure compliance with statutory rules and regulations.
The audit and risk management team identifies and documents the organization's risks in critical business processes and the internal controls within each process so as to mitigate those risks. Risks exist in every business including insurance and it is important to minimize those risks or prevent them altogether. The key responsibilities include:
Internal and External Audit
Enterprise Risk Management
Risk Monitoring and Control Unit
Business Continuity Management
The Business Insights function is responsible for exploratory data analysis, business forecasting, data visualization and is the decision support system for all internal departments and external partner ecosystem.
The two verticals in this function are:
Enterprise Information Management (EIM) (a) Sales Review Cadence
(b) Regulatory Reporting
(d) Key Projects
Performance Insights (Secondary Compensation and Contest Management) The data revolution has a profound impact on the way insurers do business and HDFC Life recognizes the immense benefit that data science brings
to the table. The Data Labs team has been working on building platforms and ecosystems that provide solutions to longstanding business problems.
It is optimizing on data monetization strategies that would enable us to leverage mutually beneficial opportunities and create partnerships with new age entities in ecosystems outside of insurance. We are also using AI/ML to manage critical areas of risk, product development, underwriting, claims processing and distribution.
New to the company, the Innovation function is primarily involved in tackling current organizational challenges across all business verticals through creative solutions. The work also involves generating and implementing new ideas across the insurance value chain from a futuristic perspective.
The objective of this department is to ensure effective use of technology to meet business needs and create a competitive advantage. This is done by:
Leveraging technology and telecom to provide best value for money
Identifying new technologies and trends
Benchmarking and setting standards in the industry
The objectives of this department include:
Compliance to various regulatory authorities
The CRM Department was set up in 2014 with a vision to tap into the existing customer base and maximize their lifetime value.
The team manages the entire lifecycle from customer engagement to cross-sell.
They also work with HDFC Life partners to unlock the business value of their customer base through cross-sell.
At HDFC Life, we integrate social and environmental goals into business operations. Because we believe sustainable business practices impact both bottom-lines and the environment. We invest in the community, encourage volunteerism among employees and commit to many initiatives that focus on education, health, livelihood, and environmental sustainability.
The finance function is most critical to organizational success. Financial leadership enables operations to run smoothly and supports the organization’s strategy and growth while ensuring a healthy bottom-line.
People are our greatest strength. Nurturing and growing them is paramount to our success. The Human Resources department is responsible for our people right from recruiting and developing talent to handling employee relations, payroll, benefits, and training. They consult with senior executives on strategic planning and align employees to the organization’s management policies.
The objective of this department is to ensure that our customers' money is looked after well! We understand that customers have invested their savings with us for the long term, with specific goals in mind.
Our investment focus is aimed at protecting and generating consistent and stable investment returns to match the investor's long-term objective and expectations, irrespective of the market condition.
HDFC International Life & Re, regulated by the DFSA is licensed to undertake life reinsurance business in the UAE and provides risk-transfer solutions, prudent underwriting solutions and value added services, among others, across individual life, group life and group credit life lines of business and currently offers reinsurance capacity in the Gulf Cooperation Council (GCC) region.
HDFC International Life & Re draws significantly from HDFC Life’s expertise and experience in underwriting and caters to the requirements of domiciled insurers, while addressing the needs of this growing segment in the GCC region.
This department is accountable for:
Creating and presenting a consistently applied investment message to the investment community on behalf of the company
Monitoring and presenting to management the opinions of the investment community regarding the company's performance
The L&D team facilitates enterprise-wide learning to meet the organization’s strategic needs. Some key initiatives at L&D include reskilling employees by training them in new-age methodologies such as mobile learning, peer learning, content curation and so on. By tapping into our pool of internal experts, leveraging external content, and organizing external workshops, they keep our employees current and up-to-date with industry happenings.
Our marketing teams create brand awareness and build relationships between customers and our brand. They also serve as a media liaison. They reach out to prospects, customers, and investors through an overarching image and messaging that reinforces our values and mission in the best way.
The key responsibilities of this team include:
Creating brand experiences
Driving brand equity across markets and digital touch points
Building credibility and protecting brand reputation
The objectives of this department include:
Developing and pricing insurance products to meet customer needs and satisfy the company’s profitability and capital criteria
Providing commercial and financial advice and analysis to support the efficient and profitable management of the company
They operate as two teams, namely:
Product Development and Pricing
Reporting and Analysis
Additionally, queries on policy servicing for Individual and Group Business are also addressed by this Department.
This team evaluates business processes and re-engineers them to improve efficiency, lower costs, improve product quality, and drive profitability. They implement new improved process models as well as quality tools and methodologies; create internal recognition platforms and showcase projects externally. Over time, they build a culture of continuous improvement.
The Strategy team defines and guides our long-term business goals, provides the road map to meet those goals. It works with various teams to ensure differentiation for the company, provide newer business avenues, explore alternative opportunities in the insurance business and operate cost-efficiently to future-proof the company.
We encourage you to learn, excel and grow with us.
Senior Vice President