preloder

Build a successful career building relationships.

While the customer is at the heart of what we do, our Operations team is the centre of the customer experience. They drive customer success by designing customer-centric policies, executing customer-friendly solutions, and building a culture of continuous improvement. All in all, delivering a superior customer experience every time.

The customer experience starts with you.

The customer experience
starts with you.

The Operations team is the centre of the customer experience, the flag bearers of our vision that values the customer, above all else. They achieve customer success by designing customer-friendly processes backed by technology, executing superior customer service solutions, and building a culture of continuous improvement.

If your people skills match your technical skills and you wish to make a difference, then this function is where you can make a visible impact. In addition to company-wide recognition, be rewarded with unbeatable customer satisfaction.

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The customer is key. So are you.

The customer is key.
So are you.

Our Operations team is instrumental in furthering our customer-first vision. Through the right customer strategy and execution, you expand our reach and drive our growth. In support, we provide you every opportunity to learn, grow and succeed.

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Rewards

We recognize performance and reward excellence. Join our
Operations team and enjoy these benefits:

  • Attractive incentives
  • Employee of the Quarter and Employee of the Year awards
  • Special award ceremonies to celebrate high-performing teams.
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Training

We invest in you through industry-leading training programs that hone key skills, develop technical competencies, and nurture your potential. These programs provide you with the opportunities to learn from the best, while also preparing you for future management roles.

Many teams. One goal.

Customer focused.
Customer first.

Customer focused. Customer first.

  • Medical and Underwriting
  • New Business Operations
Medical and Underwriting:

They perform risk assessment for customers to provide the best value. Through extensive analytics and machine learning, they increase turnaround times and the number of satisfied customers. Our medical teams have been awarded the award for “Automating Medical Queries” in Artificial Intelligence by Frost and Sullivan.

New Business Operations:

They are the first point of contact for our customers. They deliver superior customer service adhering to policies and processes and laying out the road map for a seamless customer experience. They don’t stop there. They continue to identify gaps, reengineer and refine the process. Our teams pride themselves on building a culture of continuous improvement. In fact, they launched the industry’s first “Insta Verify video” which is a customer-friendly, digital way of enabling customer verification.

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Customer care.
Round-the-clock.

Customer care.
Round-the-clock.

  • Branch operations team
  • Claims
  • Customer Service
  • Policy Servicing and Payouts
Branch operations team:

They are the face of the company. The first point of contact for every customer. To them every interaction is an opportunity to sell our values, our products and our plans. They’re also opportunities to learn more about our customers and their needs. Our first mobility solution was launched and implemented across all branches successfully thanks to the efforts of our Branch personnel.

Claims:

This team is aware of how a claim for an insurance settlement is a “moment of truth” for every customer. They process all claims expeditiously and make it as easy and seamless as possible because the claim is the fundamental premise of every insurance plan.

Customer Service:

They are on the front lines of customer success. They field customer queries, resolve issues and improve the experience of customers. Through proprietary digital platforms and a nationwide network of call centres, customers can access us at all times. That’s why are teams were awarded “the best complaint handling team” in in the BFSI category by ABP News.

Policy Servicing and Payouts:

They process payments quickly with no disruption, so customers can meet their financial needs.

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“Welcome back.”
Words we love.

“Welcome back.”
Words we love.

Customer Retention team:

This team engages with customers frequently, so they pay on time and do not opt out of insurance plans. Through timely reminders via digital platforms and a slew of payment options, they help customers reap the benefits of an insurance plan.

The team has been instrumental is delivering many industry firsts: a) Payment integration with Bharat Bill payment System b) Standalone auto debit registration facility - Quick Register c) Launch of Voice BOT, d) Integration with NSDL eIA account for premium payments.

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Join us.
Join the conversation.

We encourage you to learn, excel and grow with us.

ravichandran_g
“This was my first stint in non-banking and it has been extremely rewarding. Opportunities are limitless and there is so much you can achieve. What I like most is the company’s open door policy where you can approach anyone regardless of position.”

Ravichandran G
EVP - Operations & Underwriting
Operations - New Business

amar_sane
“HDFC Life has put in place a well-defined competency framework and interventions such as Potential Review Process which help employees steer their career path. A strong value system and exceptional leadership make it a great place to work.”

Amar Sane
SVP – Persistency
Persistency

divya
“Lots of learning both professionally and personally. I am proud to be part of a company that believes in customer-centricity and in utilizing technology to deliver a superior customer experience.”

Divya B.M.
Sr. Manager - Policy Servicing
Policy Servicing

Career success via customer success.
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