We at HDFC Life are committed to maintaining the highest level of customer service. Hence we have tried to provide you with all the information you may want to seek regarding Customer support, value added services, and various policy servicing options. We are also seeking your feedback on our products and services that will help us to serve you better.

Go Green

Go Green is an HDFC Life initiative that promotes environmental values towards saving the planet. Going green looks and feels right, plain and simple.

Benefits of the Go Green

  • Save the Earth
  • Enhanced turnaround time
  • Paperless transactions
  • Easy and faster retrieval of data
  • Tamper proof data

Services offered under Go Green

  • Electronic Payout : This facility helps the insurer to transfer funds into policyholders account through RTGS or NEFT
  • Digitally signed communication: a document which is digitally signed authenticates the identity of the person and ensures that original content of the document is unchanged.
  • Registered E-mail ID : This facility allows the trustees / policyholder to send scanned image of signed documents through authorized email id’s and hard copy instructions can be waived off.

To sign up and assist in our Go Green objective please fill the, attached form

Policy Servicing forms for Group Unit Linked Plan

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Group Traditional Form

Additional Contribution
Claims

Policy Servicing forms for Old SA DB

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Old SA DC

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Group Term Insurance

Mid-year leavers form
Mid-year joiner form
Death benefit claim form
Employer Certificate
Member information form
Declaration of good health
Change in sum assured
Group Term Insurance Renewal Letter
Medical Questionnaire
UW Grid for GTI
GTI-Claim-Form-(Employer - Employee)
GROUP-CLAIM-FORM-NON-EMPLOYER-EMPLOYEE-(MFI)
Claim-form-Non-EE-(Non-MFI)

Policy Servicing forms for GULP Pension Plan

Claim Form
Life Stage - Fund Switch revised
HDFC Life Group Unit Linked Pension Plan - Contribution Form

Policy Servicing forms for Group Variable Employee Benefit Plan(GVIP)

HDFC Group Variable Employee Benefit Plan - Claim Form
GVIP Additional Contribution Revised

Policy Servicing forms for GULP Life

HDFC Life GULP Life - Contribution Form
Claim Form - Group Life Plan
Fund Switch Form - Group Life Plan
Premium Redirection Form - Group Life Plan

Policy Servicing forms for Group Credit Protect

Member Information Form
Underwriting Form
Group Credit Protect Insurance Plan - Proposal Form
Group Credit Protect Plus Insurance Plan - Proposal Form
NEFT Mandate
GTI Proposal Form
Pregnancy Questionnire 5C
Short Medical Questionnaire- Joint Life Non Regulated
Short Medical Questionnaire- Joint Life Regulated
Short Medical Questionnaire- Non Regulated
Short Medical Questionnaire- Regulated
UW Grid for CP

Policy Servicing forms for Group credit protect-MIF

Group-Credit-Suraksha-Insurance-Plan-MIF-Non-Regulated
Group-Credit-Suraksha-Insurance-Plan-MIF-Regulated
Group-Credit-Suraksha-Insurance-Plan-Proposal-Form
Group-Jeevan-Suraksha-Insurance-Plan-MIF-Non-Regulated
Group-Jeevan-Suraksha-Insurance-Plan-MIF-Regulated
Group-Jeevan-Suraksha-Insurance-Plan-Proposal-Form

Policy Servicing forms for Group credit protect-vernacular language

Hindi-Credit-Suraksha-MIF-Regulated
Hindi-Credit-Suraksha-MIF-Non-Regulated
Hindi-DOGH-Non-Regulated
Hindi-DOGH-Regulated
Hindi-Jeevan-Suraksha-MIF-Regulated
Hindi-GCS-Jeevan Suraksha -MIF-Non-Regulated
Hindi-SMQ-Joint-Life-Regulated
Hindi-SMQ-Joint-Life-Non-Regulated
Hindi-SMQ-Non-Regulated
Hindi-SMQ-Regulated

Policy Servicing forms for Medical Questionnaire -GTI

APS
Arthritis
Back Disoder
Behcets APS
Behcets LA
Chest pain
Deformity APS
Deformity LA
Diabetes
Digestive Disorder
Epilepsy APS
Epilepsy LA
Gall stone
Giddiness
Growth & Tumour APS
Hernia
High Bp
Hysterectomy
Kidney Disorder APS
Kidney Disorder LA
Migraine
Nervous Disorder APS
Nervous Disorder LA
Pleurisy
Polio
Pregnancy APS
Renal Transplant APS
Respiratory Disorder APS
Respiratory Disorder LA
Spondylitis
Thyroid
Tuberculosis

Policy Servicing forms for Non Medical Questionnaire -GTI

Alcohol
Armed Services
AVIATION Q-1
Diving
Driving
Firefighters
Fisherman
Gliding
Hazardous Hobby
Merchant Marine
Mining
Motor Car
Mountaineering
NRI
Occupation
ONG Oil Rig
Overseas Travel
Parachuting
Rafting
Specimen Signature Format

Q.1 What details / documents are required for Additional Contribution request received for funding / Group Traditional Plan (GTP) / Group Conventional Plan (GCP)?

Ans: The following details / documents are required for Additional Contribution request received for funding business (GULP / Group Traditional Plan / Group Conventional Plan / Par Pension / Pension UL / GVIP ):

A. For Additional Contribution DB (Defined Benefit):

  1. Duly filled Contribution form with authorised trustee signature and trust stamp on the contribution form.
  2. Fund Transfer details/Bank details/PIS details in case of cheque.

B. For Additional Contribution DC (Defined Contribution):

  1. Duly filled Contribution form with trustee signature and trust stamp on the contribution form
  2. Fund Transfer details/Bank details/PIS details in case of cheque
  3. Member annexure form with Contribution details.

Please note as per IRDAI CIRCULAR NO. IRDA/Act/GDL/PRD/135/06/2012; dated 13th June 2012 no new members can be enrolled in the OLD superannuation Schemes.

Q.2 Whichare the documents required for Merger of the Trust?

Ans: The below documents are required for merger of the Trust (Cases where policies of both the Trust are maintained with HDFC Life):

  1. Documents of the policy to be surrendered (Claim form and Policy documents).
  2. Copy of Board Resolution.
  3. Acknowledge copy of request letter sent to CIT for approval.
  4. Copy of Court Order.
  5. Letter from the client to transfer funds from surrendered policy and move the proceeds to another policy. (Common letter will suffice if the Trustees are same for both the policies).

Note: Policy will be surrendered on T Day and New Business will be set up on T+1 day subject to cut off norms.

 

All the above documents need to be attested by the Trust and signed by the Trustees.

 

Q.3 What is the validity of a cheque issued?

Ans: As per RBI guidelines with effect from 1 April' 2012 all the cheque/Demand Draft/Pay order with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Q.4 Would it be possible to include the new members in the existing Superannuation policy?

Ans: As per the new IRDAI CIRCULAR (IRDA/Act/GDL/PRD/135/06/2012) dated 13th June 2012, no new members can be enrolled in the superannuation Schemes launched prior to 28/Mar/13.

Q.5 Which modes of request can help us avoid physical policy servicing for form transitions?

Ans: Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID
  2. Digital ID (System Available with client)
  3. Portal.

Q.6 Can fund switch and premium redirection request be processed on the same day for a particular policy?

Ans: Yes, fund switch and premium redirection can be processed on the same day for a particular policy, wherein fund switch is processed first then premium redirection request.

Note: Contribution cannot be processed along with this transaction.

Q.7 Which documents / details are required for NEFT service?

Ans: Complete NEFT mandate form duly signed by authorised signatories and attested with Policy holders stamp to be sent along with the following: Cancelled cheque (with IFSC code, Bank account number & name of the client )

OR

Bank official stamp and sign on the NEFT mandate form with account number and IFSC code details without any overwriting.

Q.8 What are the check points while sending the NEFT mandate?

Ans: Following are the check points while sending across the NEFT mandate:

  1. Cancelled cheque copy to be sent along with the duly filled mandate form.
  2. The details mentioned in the mandate should tally with the cancelled cheque copy such as IFSC code, account type (saving / current) and account number.
  3. The mandate to be duly signed by authorised signatory and attested by a trust stamp.

Q.9 What is the procedure for surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life?

Ans: For surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life, below documents are required:

  1. Surrender letter mentioning the reason for surrender signed by the authorised signatories.
  2. Original policy document from the Client.
  3. Documents for setting the new policy.
  4. In case if there are no changes in the existing board resolution, Trust deed and rules, then a letter stating the same to be provided by the Trustees.
  5. Policy to be surrendered on T Day and New Business to be set up on T+1 day subject to cut off norms.

Q.10 What if the Trust does not have a Pan Card?

Ans: Pan Card details are mandatory for premium equal to or above INR 50, 000. If the Trust does not have a Pan Card, then the Trust needs to apply for Pan Card / provide us with Form 60 with every contribution.

Q.11 Would a signed scanned copy of policy servicing form be mandatory for Funding Business?

Ans: Funding: The signed scanned copies of the policy servicing forms to be provided for funding Business (GULP / Group Conventional Plan & Group Traditional Plan set up for Gratuity / Pension / Leave Encashment schemes) if the request is received through registered email ID. Please note soft copies of member information form / account information form for SA DC clients is required to initiate the request.

Q.12 Can Transaction wise statement be provided in Superannuation DC Schemes?

Ans: Transaction wise statements can be provided to Superannuation DC clients in following scenarios:

  1. Either on policy anniversary or 31st of March.
  2. Transaction wise statement can be provided to the members if request is received through portal.
  3. If the transaction wise statement request is received through email mode (more than once, which includes below scenarios).
  4. The member would be charged INR 100 or INR 50. Please check policy details for exact applicable charges.
  5. Transaction wise statement for Superannuation DB clients is non-chargeable.
  6. Member wise /Group wise Fund statement can be provided to the clients which is non-chargeable for new products (GVIP, Par Pension, New Gulp Pension).

Q.13 Which are the documents required for surrendering the policy?

Ans: The documents required for surrendering the policy are as follows:

  1. Surrender letter mentioning the reason for surrender signed by authorised signatories.
  2. Original policy document from the Client.

Q.14 Which are the documents required for Change in Trust name?

Ans: The below documents are required from the client for Change in Trust name:

  1. Board Resolution
  2. Trust Resolution stating the name change
  3. Change in Trust name letter
  4. Bank Particulars
  5. Attested copy of Pan card with the new trust name
  6. Trust Stamp and Trustee signature to be incorporated on all the documents
  7. Deed of Variation is applicable if required

Q.15 Which documents are required for Change in Trust Name in case of partnership firms and companies?

Ans: The following documents are required:

  1. In case of partnership firms - revised Partnership Deed, PAN Card and Bank Account particulars
  2. In case of Companies -Resolution passed by the Board, fresh certificate of incorporation, PAN Card and Bank Account particulars
  3. In case of Trusts - Letter from Trustees, Resolution passed by the Trustees, fresh certificate of incorporation of Employer, PAN Card and Bank Account particulars
  4. Deed of Variation is applicable if required.

Q.16 Which documents are required for Change in Trustees?

Ans: The following documents are required:

  1. A Trust resolution stating that the new Trustees have been appointed.
  2. Trust resolution should state that decisions on behalf of the Trust can be taken by the newly appointed Trustees jointly / severely on behalf of the Trust.
  3. Specimen Signature of the newly appointed Trustees.
  4. If all the existing Trustees are resolved then a complete set of new appointed Trustees are required and the same should be signed by the authorised Signatory of the Company. (Chairman/ Company Secretary/ Managing Director)

Q.17 What is the process for extending the retirement age of members under the new products namely GVIP, GULP Pension and Group Par Pension?

Ans: The process to be followed for extension of retirement age of members under the new products namely GVIP, GULP Pension and Group Par Pension (Applicable for DC Schemes) is as follows:

Snapshot:

  1. The Policyholder will have to notify HDFC Life of the extension of the retirement age of members (if applicable) 15 days prior to the retirement date.
  2. HDFC Life will be sending monthly reminders to the Policyholders in advance from the retirement date.

Detailed flow is as mentioned below:

  1. HDFC Life shall be sending a letter to the trust/policyholder informing them about the members approaching their retirement age.
  2. This intimation will be initiated 3 months before the actual member retirement date and will be sent every month till the policy matures.
  3. The policy holder is expected to give an instruction of extension of retirement 15 days in advance before the maturity date.
  4. Once the retirement age hits the member account, the policy status will change from INFORCE to MATURE.
  5. We shall not be able to accept any premiums under the member account post maturity.
  6. The account value shall be paid out automatically to the policyholder once the member account is matured. The payout process is similar to a claims payout.

Q.18 How many number of members are at the least required at the time of New Business for the funding products?

Ans: Minimum numbers of members required are as follows:

  1. GULP Pension - 10
  2. GULP Life - 10
  3. GVIP - 10
  4. Par Pension - 10

Q.19 What is the minimum amount of premium required for the New Business of funding products?

Ans: Minimum premium amount at New Business are as follows:

  1. GULP Pension – INR 5 Lacs
  2. GULP Life - INR 5 Lacs
  3. GVIP - INR 5 Lacs
  4. Par Pension – INR 1 Lac

Q.20 For which products NRA details are required?

Ans: NRA details are required for the following products:

  1. GULP Pension – NRA required for DC schemes
  2. GULP Life - NA
  3. GVIP – NRA required for DC schemes
  4. Par Pension – NRA required for DC schemes

Q.21 For which products DOB details are required?

Ans: DOB details are required for the following products:

  1. GULP Pension – DOB required for DC schemes
  2. GULP Life - NA
  3. GVIP – DOB required for DC schemes
  4. Par Pension – DOB required for DC schemes

Q.22 Which business can be processed effective from 1st Aug’13?

Ans :Effective from 1st Aug’13 following business can be processed:

 

  1. GTI (Risk Certification completed)
  2. GVTI - 2 yrs and above (Risk Certification Awaited - Business can't be processed till risk certification is confirmed to IRDAI)
  3. Credit Protect - 2 yrs and above
  4. Group Par Pension / GVIP / New Gulp Life and New Gulp Pension
  5. Group Traditional - DB schemes for existing policies (No new members) provided Group sales at the time of renewal (policy anniversary) confirms from the policyholder that group policyholder would like to continue in the old policy.
  6. GULP - DB schemes for existing policies (No new members) provided Group sales at the time of renewal (policy anniversary) confirm from the policyholder that group policyholder would like to continue in the old policy.

Q.23 Whose name should be the cheque received from group clients, be drawn on?

Ans: Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd
  2. HDFC Standard Life Insurance Company Ltd

Q.24 What are the Fund Transfer details?

Ans: Details of Fund transfer within the country are as below:

Bank NameHDFC Bank Ltd.
Bank AddressHDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No.00600350008563
A/C NameHDFC Standard Life Insurance Co. Ltd. - Unit Linked Collection A\C
IFSC CodeHDFC0000060 – Add conventional account details as well.

For Conventional Product:

Bank NameHDFC Bank Ltd.
Bank AddressHDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No.00600350011825
A/C NameHDFC Standard Life Insurance Co. Ltd. LASIA Central Collection A/C
IFSC CodeHDFC0000060

Q.25 What RCD will be given for New Business / Contribution received in Group Par Pension Plan?

Ans: Payment received via cheque mode: RCD will be as on cheque clearance date subject to documents being received by 3PM.

Payment received via fund transfer / RTGS: RCD will be subject to funds being received at HDFC SL account by 12 noon and available for investment and documents being received by 3PM. (Such transfers to be notified by phone call and email to group operations (HDFC Life)

Q.26 Which are the businesses that have been discontinued effective 1st Aug’13?

Ans: Effective from 1st Aug’13 following business has been discontinued:

  1. Credit Protect - 1 year term
  2. GVTI - 1 year term
  3. GULP - Life & Pension - DC schemes
  4. GULP Option "O" and "N" (both Life DB ) which were open for sale have now been stopped for New Business
  5. GTP and GCP --- Life and Pension new business as well as new member additions are no longer allowed
  6. Group Traditional - DC schemes
  7. DIP

Q.1 Will it be possible to change the employee identification number during the mid year for the Group term insurance policies?

Ans: Changes in the employee identification number is permissible during the mid year for Group Term Insurance Policies.

Q.2 Which are the documents required to change the company name during the policy year for Group Term Insurance policies?

Ans: The documents mentioned below are required while changing the company name during the policy year:

  1. ROC (Certificate of Registration)
  2. Pan card copy

Q.3 Whose name should be the cheque received from group clients be drawn on?

Ans: Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd.
  2. HDFC Standard Life Insurance Company Ltd.

Q.4 How long the cheque issued would be valid for?

Ans: As per RBI guidelines with effect from 1 April' 2012 all the Cheque/Demand Draft/Pay order with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Q.5 Who should sign the consent form in case of Extra Premium Charged?

Ans: It should be signed by an authorised signatory along with the stamp needed to affix the same.

Q.6 In which mode of request the hard copies are not required for dispatching the confirmation letters to the client?

Ans: Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID

Q.7 Which policy servicing requests can be allowed under "Email ID Registration" facility for GTI client?

Ans: Below are the lists of servicing requests that are allowed under "Email ID Registration" facility:

  1. Mid Joiner
  2. Mid Leaver
  3. Change in Sum Assured
  4. Alterations
  5. Balance Requests
  6. No claim Letter
  7. Normal retirement age extension letter.
  8. Pan card
  9. Certificate of Registration
  10. Member list - GTI Renewal cases only
  11. Renewal documentation
  12. Acceptance of additional premium for rate up by the policyholder
  13. Declaration of Good Health and Medical Questionnaire (Must be signed by members)

Note: Declaration of Good Health, Medical Questionnaire, Rate up letter and Renewal documents will be accepted from registered email ID only once it is stamped and signed by an authorised signatory. In order to have signature-free acceptance for the concerned requests at our end, client has to sign an indemnity bond with us.

Q.8 What are the Fund Transfer details required for transfer within the country?

Ans: Details of Fund transfer within the country are as below:

For Conventional Product:

Bank NameHDFC Bank Ltd.
Bank AddressHDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No.00600350011825
A/C NameHDFC Standard Life Insurance Co. Ltd.
IFSC CodeHDFC0000060

Q.9 What is the grace period for submission of Renewal documents / Payment of Premium for Group Term Insurance Plan?

Ans: Group Term Insurance Plan - Grace period of 15 days for submission of renewal documents/payment of premium is granted to the client.

Eg: The policy renewal date is 04-Nov-2012 then the grace period will end on 18-Nov-2012 midnight.

Q.10 What is the process to lapse the GTI policy?

Ans: Client has to send us the Email notification to lapse the policy.

Q.11 If the existing GTI client wants to take a new GTI policy with us, will the CIF (Company Information Form) of the existing policy hold good?

Ans: New CIF is mandatory for any New Business received irrespective of client having existing policy with us.

Q.12 What details should be mentioned in the proposal form with regards to maximum age of joining the Group Term Insurance Plan?

Ans: Maximum age for members to join the scheme should always be less than 1 year of Normal Retirement age mentioned on the proposal form.

Eg: If the Normal retirement age is 60 yrs then Maximum age should be 59yrs.

Q.13 Which are the documents required for New Business of GTI policy?

Ans: Below is the list of documents for New Business.

  1. Application Form
  2. Sales Illustration
  3. Member list
  4. Normal retirement age confirmation letter (Applicable in case a particular member will be a part of the scheme beyond the normal retirement age)
  5. Premium Quotation
  6. PAN Card Copy
  7. Payment of Premium.

Q.14 What will be the risk commencement date (RCD) for new business?

Ans: The risk commencement date (RCD) for new business can be funds received date or date post the funds received subject to the validity of the premium quotation.

Q.15 Does the Pan Card copy needs to be signed and stamped?

Ans: Yes, the Pan Card copy should be duly signed and stamped by the authorised signatory.

GTI Claim: Click here

Q.1 Which documents are required for new business of Non Employer Employee (NEE)?

Ans: The documents required are as follows:

  1. Proposal form
  2. Premium Rates Table signed & soft copy/ NML limits
  3. Standard Operating Process (SOP)
  4. Pan Card
  5. Cheque copy or Fund transfer details
  6. Member data in uploader file format (Soft copy)
  7. Float amount needs to be collected as per SOP

Q.2 What are the Fund transfer details required within the country?

Ans: Details of Fund transfer within the country are as below:

For Conventional Product:

Bank NameHDFC Bank Ltd.
Bank AddressHDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No.00602300010866
A/C NameHDFCSL CREDIT PROTECT
IFSC CodeHDFC0000060

Q.3 What would be the process to cancel the policy?

Ans: All cancellation request needs to be routed via Master policy holder only. Clients should provide us details in the defined format.

Q4. Can I cancel a member on the same day as issuance?

Ans:No, the member cannot be cancelled on the same day as issuance. This can be done from the next day onwards.

Q5. Will my master policy change if I opt for OTC?

Ans:No. The policy number remains the same on OTC.

Q6. How will I know that my float amount is exhausted? (Only for Float Policies)

Ans:We can set a threshold limit on the amount of float on OTC. This will trigger a notification once the float amount goes below the threshold limit. Secondly, we can go ahead and check the float amount on OTC at any time.

Q7. Can I get the APS from OTC?

Ans:Yes, the APS will be available for review on an agreed frequency (i.e. fortnightly/monthly).

Q8. How will I know whether the member needs to fill an SMQ or full UW form?

Ans:This will be taken care of by the OTC. The system will generate appropriate forms for the member as per the setup done for the policy at the backend.

Q9. What if I want to know the sum assured against a particular premium?

Ans:OTC has a functionality of reverse calculation wherein premium can be entered as an input and the system will give us the sum assured against that premium.

Q10. Can I enter the details of more than 1 nominee in OTC?

Ans:Yes, we can enter a maximum of 4 major nominees in OTC subject to the total share of percentage being within 100%.

Q11. What if member answers "Yes" to any of the questions of SMQ?

Ans:System will generate a full UW form for the member and the member has to go through the UW process for issuance of COI.

Q12. Can I fetch the COI of a member who was issued before the OTC launch?

Ans:Yes, COI of the member who is not issued from OTC can be fetched by a super user of OTC.

Q13. Will I get an intimation/MIS regarding the success/failure of the data uploaded?

Ans:Yes, the system will provide the details of the successful and unsuccessful records, as well as a report for all unsuccessful records.

Q14. Will the upload error report let me know the fields marked incorrectly or missing?

Ans:Yes, the system will give a complete report of all unsuccessful records with the details of the fields which are entered incorrectly.

Q15. What do I do if I forget my OTC login password?

Ans:>Click the Forgot Password link and the new password will be sent to your email ID registered in OTC.

Q16. How do I change my OTC login password?

Ans:On the home page of OTC, we can change the password as and when required.

Q17. Can I check the premium of the members before issuance/before making the payment?

Ans:Yes. For non-float policies, the premium can be checked before making the payment and premium mismatch cases can be identified.

Q18. How do I upload the members from the error file after correction?

Ans:We can make the corrections in the error file itself and upload the same error file through the upload icon beside the error records or from the BULK Addition tab-Upload Error File.

Q19. Can I make a single payment for my multiple upload transactions/multiple individual members?

Ans:Yes, we can select multiple payments and go to “Pay Selected” and make the multiple payments under one UTRN and update the same in the OTC.

Q20. What reports are available in OTC?

Ans:Reports for the following are available and can also be downloaded - Issuance, Cancellation, Payment, Pending cases, Medical Cases and All Cases.

Q21. Can the float amount be checked in OTC?

Ans:Yes, the float amount is displayed on the homepage of the float policy with the date and time stamp against the float amount.

Q22. Can the float be replenished in OTC?

Ans:Yes. We can replenish the float amount in OTC on the homepage of the float policy through the “Replenish” tab.

Q23. How does cancellation work in OTC?

Ans:There is a maker-checker system for making a cancellation request. A partner user or partner data entry user can initiate a cancellation request. The same needs to be approved by the partner super-user. After approval from the super-user, it reaches the HDFC Life Ops team for refund processing.

Q24. What if a cancellation request has been initiated erroneously?

Ans:As there is a maker-checker process for cancellation, the super user can reject the request. It will not reach HDFC Life team for processing. Only approved cancellation requests go through to the HDFC Life Ops team for further processing.

Q25. Which browser should be used preferably?

Ans:>IE10 and above or Google Chrome.

Q26. What should be the speed for end to end seamless processing?

Ans:Minimum 2 Mbps and above. Generally clients access it through LAN.

Q27. What is the maximum file upload size accepted by OTC?

Ans:>Max file upload size is 5 MB.

Q28. How many COIs are accessible through download, email and FTP COI option?

Ans:Front-end Download – maximum 20 COIs.
Email – maximum 50 COIs. FTP COI – maximum 50000 COIs.

Q29. When can we fetch COI for the member?

Ans:For bulk member addition (applicable to single member upload file as well) COI will be available next day by 2.00 pm IST.For single member addition, it should be available in 15-20 minutes.

Q30. What are the possible policy types that can be set on OTC?

Ans:Float – Money is always available and members are issued immediately.
Non-float – Money will be paid after member addition. Members will be issued only after the money is received. Risk start date will be calculated as per the payment date.Hybrid – Contingency fund is maintained basically for backdated risk start date calculation. Payment is received after member addition. Members will be issued only post payment.

Q31. Will a bulk upload file be uploaded if there are any errors in the file? If yes, can I not progress by deleting the error records instead of waiting to correct all records?

Ans:Yes, the file with the error records can be uploaded; all correct records will be uploaded successfully and the remaining records will be in error.There is no need to wait for the correction of records; the correct records have already been uploaded.

Q32. Will I be able to add members till any time on the last working day of the month? What's the best time to do this?

Ans:Yes, the members can be added in OTC till the last working day of the month till 12 am IST. We suggest not piling up the member addition for the month end, rather add the members regularly in OTC.

Q33. What's the IT support window for CP OTC?

Ans:Monday to Friday – 10 am to 6 pm IST
Last 2 days of the month – 10 am to 12 am IST.

 

Frequently asked questions on Pradhan Mantri Jivan Jyoti Yojana.

Q1.What are the documents required to acquire PMJJBY policy?

Ans:1. Application Form

      2. Member List

      3. Memorandum of Understanding

      4. PAN Card

      5. Cheque Copy/Fund Details

      6. SOP

      7. Certificate of Registration


Q2.What is the sum assured under PMJJBY policy?

Ans: INR 2,00,000.

 

Q3.What all documents are required at the time of renewal of the PMJJBY policy?

Ans: Documents are not required. Only fund and member data is required.

 

Q4.What if someone wants to discontinue the membership?

Ans: One can leave the membership within 15 days from the date of enrollment.

 

Q5.Can we take the policy any time during the year?

Ans: Yes, one can take the policy any time during the year. However, the policy will end on 31stMay of that financial year. A fixed premium of INR 330 will be charged. It will not be charged on a pro-rata basis.

 

Q6.What is the eligibility to get the policy under this scheme of government?

Ans:  1) Any Savings Bank Account holder aged between 18 and 50.

       2) Minimum age at entry - 18 years (as per last birth date) and maximum age at entry - 50 years (neared birth date).

        3) Maximum cease age – 55 Years (neared birth date).

       4) The policy holder shall ascertain the eligibility of Scheme Member basis age.

       5) Inaccurate information detected at claims stage will lead to repudiation of claims.

 

Q7.Can Master policy holder surrender the policy?

Ans: Yes, within 15 days from the date of policy issued or renewed.

 

 
 

HOW CAN WE HELP YOU

HELP TO BUY ONLINE
Call us

All days 10 AM to 7 PM

Let us call you
Call Us

Mon-Sat 9:30 A.M to 6:30 P.M

Locate A Branch Near You
Call Us

Mon-Sat 10 am to 7 pm(Local Charges Applicable.) (DO NOT prefix any country code e.g. +91 or 00.)

Email
nriservice@hdfclife.com

(For NRI customer only)

08000006607 for premium amount
08000006608 for premium amount with due date
08000006609 for fund value (Applicable for Unit Linked Plans only)
Stay updated with HDFC Life