Ans: All cancellation request needs to be routed via Master policy holder only. Clients should provide us details in the defined format.
Q4. Can I cancel a member on the same day as issuance?
Ans:No, the member cannot be cancelled on the same day as issuance. This can be done from the next day onwards.
Q5. Will my master policy change if I opt for OTC?
Ans:No. The policy number remains the same on OTC.
Q6. How will I know that my float amount is exhausted? (Only for Float Policies)
Ans:We can set a threshold limit on the amount of float on OTC. This will trigger a notification once the float amount goes below the threshold limit. Secondly, we can go ahead and check the float amount on OTC at any time.
Q7. Can I get the APS from OTC?
Ans:Yes, the APS will be available for review on an agreed frequency (i.e. fortnightly/monthly).
Q8. How will I know whether the member needs to fill an SMQ or full UW form?
Ans:This will be taken care of by the OTC. The system will generate appropriate forms for the member as per the setup done for the policy at the backend.
Q9. What if I want to know the sum assured against a particular premium?
Ans:OTC has a functionality of reverse calculation wherein premium can be entered as an input and the system will give us the sum assured against that premium.
Q10. Can I enter the details of more than 1 nominee in OTC?
Ans:Yes, we can enter a maximum of 4 major nominees in OTC subject to the total share of percentage being within 100%.
Q11. What if member answers "Yes" to any of the questions of SMQ?
Ans:System will generate a full UW form for the member and the member has to go through the UW process for issuance of COI.
Q12. Can I fetch the COI of a member who was issued before the OTC launch?
Ans:Yes, COI of the member who is not issued from OTC can be fetched by a super user of OTC.
Q13. Will I get an intimation/MIS regarding the success/failure of the data uploaded?
Ans:Yes, the system will provide the details of the successful and unsuccessful records, as well as a report for all unsuccessful records.
Q14. Will the upload error report let me know the fields marked incorrectly or missing?
Ans:Yes, the system will give a complete report of all unsuccessful records with the details of the fields which are entered incorrectly.
Q15. What do I do if I forget my OTC login password?
Ans:>Click the Forgot Password link and the new password will be sent to your email ID registered in OTC.
Q16. How do I change my OTC login password?
Ans:On the home page of OTC, we can change the password as and when required.
Q17. Can I check the premium of the members before issuance/before making the payment?
Ans:Yes. For non-float policies, the premium can be checked before making the payment and premium mismatch cases can be identified.
Q18. How do I upload the members from the error file after correction?
Ans:We can make the corrections in the error file itself and upload the same error file through the upload icon beside the error records or from the BULK Addition tab-Upload Error File.
Q19. Can I make a single payment for my multiple upload transactions/multiple individual members?
Ans:Yes, we can select multiple payments and go to “Pay Selected” and make the multiple payments under one UTRN and update the same in the OTC.
Q20. What reports are available in OTC?
Ans:Reports for the following are available and can also be downloaded - Issuance, Cancellation, Payment, Pending cases, Medical Cases and All Cases.
Q21. Can the float amount be checked in OTC?
Ans:Yes, the float amount is displayed on the homepage of the float policy with the date and time stamp against the float amount.
Q22. Can the float be replenished in OTC?
Ans:Yes. We can replenish the float amount in OTC on the homepage of the float policy through the “Replenish” tab.
Q23. How does cancellation work in OTC?
Ans:There is a maker-checker system for making a cancellation request. A partner user or partner data entry user can initiate a cancellation request. The same needs to be approved by the partner super-user. After approval from the super-user, it reaches the HDFC Life Ops team for refund processing.
Q24. What if a cancellation request has been initiated erroneously?
Ans:As there is a maker-checker process for cancellation, the super user can reject the request. It will not reach HDFC Life team for processing. Only approved cancellation requests go through to the HDFC Life Ops team for further processing.
Q25. Which browser should be used preferably?
Ans:>IE10 and above or Google Chrome.
Q26. What should be the speed for end to end seamless processing?
Ans:Minimum 2 Mbps and above. Generally clients access it through LAN.
Q27. What is the maximum file upload size accepted by OTC?
Ans:>Max file upload size is 5 MB.
Q28. How many COIs are accessible through download, email and FTP COI option?
Ans:Front-end Download – maximum 20 COIs.
Email – maximum 50 COIs. FTP COI – maximum 50000 COIs.
Q29. When can we fetch COI for the member?
Ans:For bulk member addition (applicable to single member upload file as well) COI will be available next day by 2.00 pm IST.For single member addition, it should be available in 15-20 minutes.
Q30. What are the possible policy types that can be set on OTC?
Ans:Float – Money is always available and members are issued immediately.
Non-float – Money will be paid after member addition. Members will be issued only after the money is received. Risk start date will be calculated as per the payment date.Hybrid – Contingency fund is maintained basically for backdated risk start date calculation. Payment is received after member addition. Members will be issued only post payment.
Q31. Will a bulk upload file be uploaded if there are any errors in the file? If yes, can I not progress by deleting the error records instead of waiting to correct all records?
Ans:Yes, the file with the error records can be uploaded; all correct records will be uploaded successfully and the remaining records will be in error.There is no need to wait for the correction of records; the correct records have already been uploaded.
Q32. Will I be able to add members till any time on the last working day of the month? What's the best time to do this?
Ans:Yes, the members can be added in OTC till the last working day of the month till 12 am IST. We suggest not piling up the member addition for the month end, rather add the members regularly in OTC.
Q33. What's the IT support window for CP OTC?
Ans:Monday to Friday – 10 am to 6 pm IST
Last 2 days of the month – 10 am to 12 am IST.