We at HDFC Life are committed to maintaining the highest level of customer service. Hence we have tried to provide you with all the information you may want to seek regarding Customer support, value added services, and various policy servicing options. We are also seeking your feedback on our products and services that will help us to serve you better.

Go Green

Go Green is an HDFC Life initiative that promotes environmental values towards saving the planet. Going green looks and feels right, plain and simple.

Benefits of the Go Green

  • Save the Earth
  • Enhanced turnaround time
  • Paperless transactions
  • Easy and faster retrieval of data
  • Tamper proof data

Services offered under Go Green

  • Electronic Payout : This facility helps the insurer to transfer funds into policyholders account through RTGS or NEFT
  • Digitally signed communication: a document which is digitally signed authenticates the identity of the person and ensures that original content of the document is unchanged.
  • Registered E-mail ID : This facility allows the trustees / policyholder to send scanned image of signed documents through authorized email id’s and hard copy instructions can be waived off.

To sign up and assist in our Go Green objective please fill the, attached form

Policy Servicing forms for Group Unit Linked Plan

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Group Traditional Form

Additional Contribution
Claims

Policy Servicing forms for Old SA DB

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Old SA DC

Additional Contribution
Claims
Fund Switch
Premium redirection

Policy Servicing forms for Group Term Insurance

Mid-year leavers form
Mid-year joiner form
Death benefit claim form
Employer Certificate
Member information form
Declaration of good health
Change in sum assured
Group Term Insurance Renewal Letter
Medical Questionnaire

Policy Servicing forms for GULP Pension Plan

Claim Form
Life Stage - Fund Switch revised
HDFC Life Group Unit Linked Pension Plan - Contribution Form

Policy Servicing forms for Group Variable Employee Benefit Plan(GVIP)

HDFC Group Variable Employee Benefit Plan - Claim Form
GVIP Additional Contribution Revised

Policy Servicing forms for GULP Life

HDFC Life GULP Life - Contribution Form
Claim Form - Group Life Plan
Fund Switch Form - Group Life Plan
Premium Redirection Form - Group Life Plan

Policy Servicing forms for Group Credit Protect

Member Information Form
Underwriting Form
Group Credit Protect Insurance Plan - Proposal Form
Group Credit Protect Plus Insurance Plan - Proposal Form
NEFT Mandate
GTI Proposal Form
Pregnancy Questionnire 5C
Short Medical Questionnaire

Q.1 What details / documents are required for Additional Contribution request received for funding / Group Traditional Plan (GTP) / Group Conventional Plan (GCP)?

Ans: The following details / documents are required for Additional Contribution request received for funding business (GULP / Group Traditional Plan / Group Conventional Plan / Par Pension / Pension UL / GVIP ):

A. For Additional Contribution DB (Defined Benefit):

  1. Duly filled Contribution form with authorised trustee signature and trust stamp on the contribution form.
  2. Fund Transfer details/Bank details/PIS details in case of cheque.

B. For Additional Contribution DC (Defined Contribution):

  1. Duly filled Contribution form with trustee signature and trust stamp on the contribution form
  2. Fund Transfer details/Bank details/PIS details in case of cheque
  3. Member annexure form with Contribution details.

Please note as per IRDAI CIRCULAR NO. IRDA/Act/GDL/PRD/135/06/2012; dated 13th June 2012 no new members can be enrolled in the OLD superannuation Schemes.

Q.2 Whichare the documents required for Merger of the Trust?

Ans: The below documents are required for merger of the Trust (Cases where policies of both the Trust are maintained with HDFC Life):

  1. Documents of the policy to be surrendered (Claim form and Policy documents).
  2. Copy of Board Resolution.
  3. Acknowledge copy of request letter sent to CIT for approval.
  4. Copy of Court Order.
  5. Letter from the client to transfer funds from surrendered policy and move the proceeds to another policy. (Common letter will suffice if the Trustees are same for both the policies).

Note: Policy will be surrendered on T Day and New Business will be set up on T+1 day subject to cut off norms.

 

All the above documents need to be attested by the Trust and signed by the Trustees.

 

Q.3 What is the validity of a cheque issued?

Ans: As per RBI guidelines with effect from 1 April' 2012 all the cheque/Demand Draft/Pay order with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Q.4 Would it be possible to include the new members in the existing Superannuation policy?

Ans: As per the new IRDAI CIRCULAR (IRDA/Act/GDL/PRD/135/06/2012) dated 13th June 2012, no new members can be enrolled in the superannuation Schemes launched prior to 28/Mar/13.

Q.5 Which modes of request can help us avoid physical policy servicing for form transitions?

Ans: Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID
  2. Digital ID (System Available with client)
  3. Portal.

Q.6 Can fund switch and premium redirection request be processed on the same day for a particular policy?

Ans: Yes, fund switch and premium redirection can be processed on the same day for a particular policy, wherein fund switch is processed first then premium redirection request.

Note: Contribution cannot be processed along with this transaction.

Q.7 Which documents / details are required for NEFT service?

Ans: Complete NEFT mandate form duly signed by authorised signatories and attested with Policy holders stamp to be sent along with the following: Cancelled cheque (with IFSC code, Bank account number & name of the client )

OR

Bank official stamp and sign on the NEFT mandate form with account number and IFSC code details without any overwriting.

Q.8 What are the check points while sending the NEFT mandate?

Ans: Following are the check points while sending across the NEFT mandate:

  1. Cancelled cheque copy to be sent along with the duly filled mandate form.
  2. The details mentioned in the mandate should tally with the cancelled cheque copy such as IFSC code, account type (saving / current) and account number.
  3. The mandate to be duly signed by authorised signatory and attested by a trust stamp.

Q.9 What is the procedure for surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life?

Ans: For surrendering the existing policy and transferring the Corpus to the new policy with HDFC Life, below documents are required:

  1. Surrender letter mentioning the reason for surrender signed by the authorised signatories.
  2. Original policy document from the Client.
  3. Documents for setting the new policy.
  4. In case if there are no changes in the existing board resolution, Trust deed and rules, then a letter stating the same to be provided by the Trustees.
  5. Policy to be surrendered on T Day and New Business to be set up on T+1 day subject to cut off norms.

Q.10 What if the Trust does not have a Pan Card?

Ans: Pan Card details are mandatory for premium equal to or above INR 50, 000. If the Trust does not have a Pan Card, then the Trust needs to apply for Pan Card / provide us with Form 60 with every contribution.

Q.11 Would a signed scanned copy of policy servicing form be mandatory for Funding Business?

Ans: Funding: The signed scanned copies of the policy servicing forms to be provided for funding Business (GULP / Group Conventional Plan & Group Traditional Plan set up for Gratuity / Pension / Leave Encashment schemes) if the request is received through registered email ID. Please note soft copies of member information form / account information form for SA DC clients is required to initiate the request.

Q.12 Can Transaction wise statement be provided in Superannuation DC Schemes?

Ans: Transaction wise statements can be provided to Superannuation DC clients in following scenarios:

  1. Either on policy anniversary or 31st of March.
  2. Transaction wise statement can be provided to the members if request is received through portal.
  3. If the transaction wise statement request is received through email mode (more than once, which includes below scenarios).
  4. The member would be charged INR 100 or INR 50. Please check policy details for exact applicable charges.
  5. Transaction wise statement for Superannuation DB clients is non-chargeable.
  6. Member wise /Group wise Fund statement can be provided to the clients which is non-chargeable for new products (GVIP, Par Pension, New Gulp Pension).

Q.13 Which are the documents required for surrendering the policy?

Ans: The documents required for surrendering the policy are as follows:

  1. Surrender letter mentioning the reason for surrender signed by authorised signatories.
  2. Original policy document from the Client.

Q.14 Which are the documents required for Change in Trust name?

Ans: The below documents are required from the client for Change in Trust name:

  1. Board Resolution
  2. Trust Resolution stating the name change
  3. Change in Trust name letter
  4. Bank Particulars
  5. Attested copy of Pan card with the new trust name
  6. Trust Stamp and Trustee signature to be incorporated on all the documents
  7. Deed of Variation is applicable if required

Q.15 Which documents are required for Change in Trust Name in case of partnership firms and companies?

Ans: The following documents are required:

  1. In case of partnership firms - revised Partnership Deed, PAN Card and Bank Account particulars
  2. In case of Companies -Resolution passed by the Board, fresh certificate of incorporation, PAN Card and Bank Account particulars
  3. In case of Trusts - Letter from Trustees, Resolution passed by the Trustees, fresh certificate of incorporation of Employer, PAN Card and Bank Account particulars
  4. Deed of Variation is applicable if required.

Q.16 Which documents are required for Change in Trustees?

Ans: The following documents are required:

  1. A Trust resolution stating that the new Trustees have been appointed.
  2. Trust resolution should state that decisions on behalf of the Trust can be taken by the newly appointed Trustees jointly / severely on behalf of the Trust.
  3. Specimen Signature of the newly appointed Trustees.
  4. If all the existing Trustees are resolved then a complete set of new appointed Trustees are required and the same should be signed by the authorised Signatory of the Company. (Chairman/ Company Secretary/ Managing Director)

Q.17 What is the process for extending the retirement age of members under the new products namely GVIP, GULP Pension and Group Par Pension?

Ans: The process to be followed for extension of retirement age of members under the new products namely GVIP, GULP Pension and Group Par Pension (Applicable for DC Schemes) is as follows:

Snapshot:

  1. The Policyholder will have to notify HDFC Life of the extension of the retirement age of members (if applicable) 15 days prior to the retirement date.
  2. HDFC Life will be sending monthly reminders to the Policyholders in advance from the retirement date.

Detailed flow is as mentioned below:

  1. HDFC Life shall be sending a letter to the trust/policyholder informing them about the members approaching their retirement age.
  2. This intimation will be initiated 3 months before the actual member retirement date and will be sent every month till the policy matures.
  3. The policy holder is expected to give an instruction of extension of retirement 15 days in advance before the maturity date.
  4. Once the retirement age hits the member account, the policy status will change from INFORCE to MATURE.
  5. We shall not be able to accept any premiums under the member account post maturity.
  6. The account value shall be paid out automatically to the policyholder once the member account is matured. The payout process is similar to a claims payout.

Q.18 How many number of members are at the least required at the time of New Business for the funding products?

Ans: Minimum numbers of members required are as follows:

  1. GULP Pension - 10
  2. GULP Life - 10
  3. GVIP - 10
  4. Par Pension - 10

Q.19 What is the minimum amount of premium required for the New Business of funding products?

Ans: Minimum premium amount at New Business are as follows:

  1. GULP Pension – INR 5 Lacs
  2. GULP Life - INR 5 Lacs
  3. GVIP - INR 5 Lacs
  4. Par Pension – INR 1 Lac

Q.20 For which products NRA details are required?

Ans: NRA details are required for the following products:

  1. GULP Pension – NRA required for DC schemes
  2. GULP Life - NA
  3. GVIP – NRA required for DC schemes
  4. Par Pension – NRA required for DC schemes

Q.21 For which products DOB details are required?

Ans: DOB details are required for the following products:

  1. GULP Pension – DOB required for DC schemes
  2. GULP Life - NA
  3. GVIP – DOB required for DC schemes
  4. Par Pension – DOB required for DC schemes

Q.22 Which business can be processed effective from 1st Aug’13?

Ans :Effective from 1st Aug’13 following business can be processed:

 

  1. GTI (Risk Certification completed)
  2. GVTI - 2 yrs and above (Risk Certification Awaited - Business can't be processed till risk certification is confirmed to IRDAI)
  3. Credit Protect - 2 yrs and above
  4. Group Par Pension / GVIP / New Gulp Life and New Gulp Pension
  5. Group Traditional - DB schemes for existing policies (No new members) provided Group sales at the time of renewal (policy anniversary) confirms from the policyholder that group policyholder would like to continue in the old policy.
  6. GULP - DB schemes for existing policies (No new members) provided Group sales at the time of renewal (policy anniversary) confirm from the policyholder that group policyholder would like to continue in the old policy.

Q.23 Whose name should be the cheque received from group clients, be drawn on?

Ans: Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd
  2. HDFC Standard Life Insurance Company Ltd

Q.24 What are the Fund Transfer details?

Ans: Details of Fund transfer within the country are as below:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00600350008563
A/C Name HDFC Standard Life Insurance Co. Ltd. - Unit Linked Collection A\C
IFSC Code HDFC0000060 – Add conventional account details as well.

For Conventional Product:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00600350011825
A/C Name HDFC Standard Life Insurance Co. Ltd. LASIA Central Collection A/C
IFSC Code HDFC0000060

Q.25 What RCD will be given for New Business / Contribution received in Group Par Pension Plan?

Ans: Payment received via cheque mode: RCD will be as on cheque clearance date subject to documents being received by 3PM.

Payment received via fund transfer / RTGS: RCD will be subject to funds being received at HDFC SL account by 12 noon and available for investment and documents being received by 3PM. (Such transfers to be notified by phone call and email to group operations (HDFC Life)

Q.26 Which are the businesses that have been discontinued effective 1st Aug’13?

Ans: Effective from 1st Aug’13 following business has been discontinued:

  1. Credit Protect - 1 year term
  2. GVTI - 1 year term
  3. GULP - Life & Pension - DC schemes
  4. GULP Option "O" and "N" (both Life DB ) which were open for sale have now been stopped for New Business
  5. GTP and GCP --- Life and Pension new business as well as new member additions are no longer allowed
  6. Group Traditional - DC schemes
  7. DIP

Q.1 Will it be possible to change the employee identification number during the mid year for the Group term insurance policies?

Ans: Changes in the employee identification number is permissible during the mid year for Group Term Insurance Policies.

Q.2 Which are the documents required to change the company name during the policy year for Group Term Insurance policies?

Ans: The documents mentioned below are required while changing the company name during the policy year:

  1. ROC (Certificate of Registration)
  2. Pan card copy

Q.3 Whose name should be the cheque received from group clients be drawn on?

Ans: Cheque should be drawn on:-

  1. HDFC Life Insurance Company Ltd.
  2. HDFC Standard Life Insurance Company Ltd.

Q.4 How long the cheque issued would be valid for?

Ans: As per RBI guidelines with effect from 1 April' 2012 all the Cheque/Demand Draft/Pay order with mentioned dated 01/04/2012 will be valid for 3 Months from the date of issue.

Q.5 Who should sign the consent form in case of Extra Premium Charged?

Ans: It should be signed by an authorised signatory along with the stamp needed to affix the same.

Q.6 In which mode of request the hard copies are not required for dispatching the confirmation letters to the client?

Ans: Hard copies for the policy servicing request are not required in case the request is received through:

  1. Registered Email ID

Q.7 Which policy servicing requests can be allowed under "Email ID Registration" facility for GTI client?

Ans: Below are the lists of servicing requests that are allowed under "Email ID Registration" facility:

  1. Mid Joiner
  2. Mid Leaver
  3. Change in Sum Assured
  4. Alterations
  5. Balance Requests
  6. No claim Letter
  7. Normal retirement age extension letter.
  8. Pan card
  9. Certificate of Registration
  10. Member list - GTI Renewal cases only
  11. Renewal documentation
  12. Acceptance of additional premium for rate up by the policyholder
  13. Declaration of Good Health and Medical Questionnaire (Must be signed by members)

Note: Declaration of Good Health, Medical Questionnaire, Rate up letter and Renewal documents will be accepted from registered email ID only once it is stamped and signed by an authorised signatory. In order to have signature-free acceptance for the concerned requests at our end, client has to sign an indemnity bond with us.

Q.8 What are the Fund Transfer details required for transfer within the country?

Ans: Details of Fund transfer within the country are as below:

For Conventional Product:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00600350011825
A/C Name HDFC Standard Life Insurance Co. Ltd.
IFSC Code HDFC0000060

Q.9 What is the grace period for submission of Renewal documents / Payment of Premium for Group Term Insurance Plan?

Ans: Group Term Insurance Plan - Grace period of 15 days for submission of renewal documents/payment of premium is granted to the client.

Eg: The policy renewal date is 04-Nov-2012 then the grace period will end on 18-Nov-2012 midnight.

Q.10 What is the process to lapse the GTI policy?

Ans: Client has to send us the Email notification to lapse the policy.

Q.11 If the existing GTI client wants to take a new GTI policy with us, will the CIF (Company Information Form) of the existing policy hold good?

Ans: New CIF is mandatory for any New Business received irrespective of client having existing policy with us.

Q.12 What details should be mentioned in the proposal form with regards to maximum age of joining the Group Term Insurance Plan?

Ans: Maximum age for members to join the scheme should always be less than 1 year of Normal Retirement age mentioned on the proposal form.

Eg: If the Normal retirement age is 60 yrs then Maximum age should be 59yrs.

Q.13 Which are the documents required for New Business of GTI policy?

Ans: Below is the list of documents for New Business.

  1. Application Form
  2. Sales Illustration
  3. Member list
  4. Normal retirement age confirmation letter (Applicable in case a particular member will be a part of the scheme beyond the normal retirement age)
  5. Premium Quotation
  6. PAN Card Copy
  7. Payment of Premium.

Q.14 What will be the risk commencement date (RCD) for new business?

Ans: The risk commencement date (RCD) for new business can be funds received date or date post the funds received subject to the validity of the premium quotation.

Q.15 Does the Pan Card copy needs to be signed and stamped?

Ans: Yes, the Pan Card copy should be duly signed and stamped by the authorised signatory.

GTI Claim: Click here

Q.1 Which documents are required for new business of Non Employer Employee (NEE)?

Ans: The documents required are as follows:

  1. Proposal form
  2. Premium Rates Table signed & soft copy/ NML limits
  3. Standard Operating Process (SOP)
  4. Pan Card
  5. Cheque copy or Fund transfer details
  6. Member data in uploader file format (Soft copy)
  7. Float amount needs to be collected as per SOP

Q.2 What are the Fund transfer details required within the country?

Ans: Details of Fund transfer within the country are as below:

For Conventional Product:

Bank Name HDFC Bank Ltd.
Bank Address HDFC Bank Ltd.
Maneckji Wadia Bldg, Gr Flr
Nanik Motwani Marg,
Mumbai 400 001.
Bank A/C No. 00602300010866
A/C Name HDFCSL CREDIT PROTECT
IFSC Code HDFC0000060

Q.3 What would be the process to cancel the policy?

Ans: All cancellation request needs to be routed via Master policy holder only. Clients should provide us details in the defined format.

 
 

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