Customer Information Centre

Customer Information Centre

Welcome to "Customer Information Centre", the gateway to a host of information about your insurance policy. This section guides you on various services offered, policy benefits, and key points for managing your policy. It is our intention to render immediate solutions to your policy related queries. Browse through Customer Information Centre today!

You need to fill and sign the Proposal form, Illustration copy and the Most Important Document.

Proposal Form consists of Plan details and Personal details of the Life to be Assured, Nominee, Beneficiary and Appointee (where applicable).

The Illustration copy contains basic policy details such as the Policy term, Frequency, Plan name and assumed returns on investment at various stages of the policy including the effect of charges (applicable only for Unit Linked policies).

Most Important Document (MID) is a One Page Declaration Form which you need to fill, that will serve as an understanding of the key features of your policy.

Address Proof, Identity Proof, Age Proof and Income Proof should be also submitted along with the documents stated above.

Kindly submit a copy of your PAN card along with the original for verification. In case you have already submitted the same and there is no further change in the details, you may ignore this instruction (The provisions of the Income Tax Act, 1961, casts an obligation of quoting the PAN on the person entering into the transactions for payment of life insurance premium aggregating to INR 50,000 or more in a year).

You can login to My Account portal with your Client ID or with the registered email ID. The Client ID consists of eight digits, which is located at the Top right hand side of your renewal premium receipt. For HUF Policies, the My Account Login ID will be the unique Client ID assigned to the HUF.

If you don't remember the password, then kindly use the 'Forgot Password' option.

You need to follow just 2 simple steps:

  1. Step 1: Input the User ID which is your Client ID or registered email ID in the Login input box; click "Forgot password"
  2. Step 2: Answer the Secret Question and submit

An auto-generated email with the User ID and Password will be sent to your email ID registered in our records.

You may contact us at any of our touch points or you may download premium receipts from the E-Services Section of My Account. You may even place a request for the premium receipt through our IVR by doing the following - Select Option 2 - Request and Press 1.

To locate the nearest HDFC Life branch click here.

You may also receive the branch address on your mobile by registering for SMS on the Move. Register for this service by typing "REG" and send it to 5676727 (charges applicable as per the service provider).

Additionally to find the Branch Address, you may opt for the IVR service by doing the following - Select Option 2 – Request and Press 4.

You can check the Fund Value of your policy under Policy Summary Section of My Account. To register for My Account, click here.

You may also register for the SMS on the Move facility, where you can check the policy Fund Value via SMS. You can register for this service by typing "REG [space] [policy number]" and send it to 5676727 (charges applicable as per the service provider).

To keep you updated about the performance of your policy fund, an Annual Unit Statement is also sent to your mailing address

You may even check the fund value via our IVR service by doing the following: Select Option 1- Policy Information and Press 1. You may also use our Missed Call service by giving a missed call on 08000006609 and wait to receive the Fund value of your policy via an SMS text.

You may contact us at any of our touch points or you may update your contact number and email ID in the Personal Profile Section of My Account.

You may also place a request for an update of your contact number and email ID via our IVR service by doing the following: Select Option 2 – Request and Press 5.

To avail duplicate policy document, you need to submit the duly filled Indemnity & Affidavit Form along with the necessary Indemnity, Affidavit and lost policy fees at any HDFC Life branch.

To change your address Kindly you need to submit the Policy Servicing Request Form at any HDFC Life branch along with a self attested photocopy of an your new address proof.

Note: Any one of the address proofs may be submitted.

Most unit linked plans offer you the option of making lump sum withdrawals anytime during the "In force" and “Paid Up” status of the policy subject to the conditions explained in the policy document. Kindly refer to your policy document to know about the eligibility & charges levied for partial withdrawal.

Fund Switch: This facility available only in Unit Linked policies allows you to change the investment pattern by moving from one Investment Fund(s) to another, amongst the Investment Funds offered under a product.

Premium Redirection: This allows you to redirect your future regular premiums into different Investment Fund options available in a product. Your current investment holdings will remain unaffected with this request.

You may avail of this facility by submitting the Fund Switch Request Form duly signed at any HDFC Life branch. You can also execute fund switch request through My Account under the Transact Online Section.

Note: For details on the Fund Switch charges, please refer to your Policy documents.

  1. Fund switch requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDA.
  2. The current cut off timing for accepting requests to be processed with same day NAV is 3pm as per Indian Standard Time. Requests received after cut off times or non business day will be deemed received as of the next business day.

You may avail of this facility by submitting a Premium Redirection Request Form duly signed at any HDFC Life branch. You can also execute premium redirection request through My Account under Transact Online Section.

Note: For details on the Premium Redirection charges, please refer to your Policy documents.

  1. Premium Redirection requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDA.
  2. The current cut off timing for accepting requests to be processed with same day NAV is 3pm as per Indian Standard Time. Requests received after cut off times or non business day will be deemed received as of the next business day.

Top-ups can be described as investments of additional contribution above the regular premium. Top-ups are possible at any time while your policy is In force.

You may submit the request at any HDFC Life branch or execute the Top Up request online through My Account under the Transact Online Section.

  1. Top up requests are acceptable subject to cut off rules followed by HDFC Life in accordance with IRDA.
  2. The current cut off timing for accepting requests to be processed with same day NAV is 3pm as per Indian Standard Time. Requests received after cut off times or non business day will be deemed received as of the next business day.

Download the Top Up Form

* Top Up request for greater than Rs.1,00,000/- is accepted only at HDFC Life branches and should be also accompanied by an Income Proof as per AML Guidelines.

Beneficiary is the sole person entitled to the benefits under the policy. Yes, the beneficiary of the policy can be changed in case of the unfortunate demise of the existing beneficiary.

You have to submit the Policy Servicing Request Form at any HDFC Life branch.

You may also refer to your Policy documents to know more about the beneficiary change process.

A nominee is the person who would receive the sum assured or benefits in the eventuality of the policyholders' death. you may change your nominee or the percentage of nomination during the tenure of the policy

You have to submit the duly filled and signed Policy Servicing Request Form along with the original policy document at any HDFC Life branch.

If your policy has attained a surrender value, you can avail a policy loan which is a % of the surrender value. The policy loan can be taken for regular as well as single premium, Unit Linked & Conventional policies. Kindly refer to your policy document for details on the terms & conditions for availing a policy loan.

A Policy holder nominates a person at the time of filling up the proposal form wherein the nominee is entitled to the death benefits under this policy, on event of the demise of the Life Assured.

Assignment is the process by which the Policy holder (Assignor) transfers all the rights attached to the Policy to the Assignee.

There are two types of Assignments:

  1. Under Absolute Assignment, the benefits of the Policy will be paid to the Assignee under all circumstances.
  2. Conditional Assignment, the benefits of the Policy paid will be subject to the conditions specified by the Assignor. Once the condition is satisfied, the Policy will revert to the Assignor.

This is typically done to use the insurance policy as collateral for loan. Assignment has to be for a valuable consideration.

To know more on the assignment process, kindly visit any HDFC Life branch.

Change of premium payment frequency depends upon the product features. You may refer your policy documents to know the details on the change of premium payment frequency. In order to change the premium payment frequency Kindly submit the Policy Servicing Form at any HDFC Life branch.

The payment can be done only through auto debit for the monthly frequency option. Hence, Kindly submit the Auto Debit Mandate along with the Policy Servicing Request Form to choose this option.

For correction or rectification in the name, kindly submit the Policy Servicing Request Form along with a copy of your Indentify Proof and the Original Policy Document at any HDFC Life branch.

For correction or rectification in the date of birth, kindly submit the Policy Servicing Request Form along with a copy of your Age Proof and the Original Policy Document at any HDFC Life branch.

* According to the Proposal Form and Age Proof provided at the time of availing the proposal, the proposal is converted and date of birth is updated in our records.

Your policy number consists of eight digits and can be found on the first page of your policy document. Remember to quote the policy number in every correspondence, as it helps us access your records faster and better.

The client ID consists of eight digits, which is located at the right hand side of your renewal premium receipt. This ID remains unique, even if you have more than one policy with us.

Maturity Benefit is the amount of money received by the insured, upon survival of the term of the policy.

Maturity benefits will vary for Conventional and Unit Linked Policies. It also differs from product to product.

  1. For policies that offer a bonus, the sum assured plus the bonus for the term of the policy is paid to the insured upon maturity.
  2. In addition, some policies offer a loyalty addition, which is paid alongwith the sum assured and is based on the term of the policy.
  3. For policies that do not offer a bonus, upon maturity, the sum assured or a refund of the premium or no money is receivable by the insured (depending on the type of policy selected).
  4. For select policies, the sum assured or fund value is paid to the insured upon maturity.

Kindly refer to the Standard Policy Provision section in your policy document for maturity benefits. You may also refer to our website for plan details.

The Sum Assured and/or value of the fund units is normally payable to the beneficiary in the event of demise of the Life Assured during the term as per the policy conditions. Kindly refer to your policy document for details on the death benefits.

Yes, an Intimation letter is sent 30 days prior to the maturity date of the policy. You may also refer Schedule of Benefits section of your Policy Documents to know the maturity date of the policy.

For policies purchased before 06th September, 2010:

  • Money Back Payouts will be made at regular 5 years interval during the policy term.

For policies purchased on/after 06th September, 2010:

  • Money Back Payouts will be made at regular 4 years interval during the policy term.

*Money Back payout intimation letter & Pre-receipt is sent 45 days prior to the payout due date.

For Pension Plans, the vesting date is the Maturity date on which the policy holder can take 1/3 of the Maturity value as a cash lump sum and remaining should be used for purchasing Annuities/ policyholder can also use 100% of maturity value for purchasing Annuities.

*Annuity Kit is sent 30 days in advance to the correspondence address before the maturity of the pension policy.

The annuity payments will be directly credited to the bank account as per the NEFT Mandate (National Electronic Funds Transfer) submitted on the respective due dates.

Policy holders are provided with a grace period from the premium due date to make the premium payment. You may refer to the Policy Schedule Section of your policy document to know the grace period.

(Effective 1st Sept 2011, all Unit Linked Plans have a grace period of 30 days for Annual and Half Yearly mode policies and 15 days for Monthly mode policies to make payment of premium.
Further, policies issued prior to 1st Sept 2011, have a grace period of 15 days for Annual, Half Yearly and Monthly mode policies.
Conventional policies which are issued prior to May 4, 2004 will have a grace period of 35 days).

After the premium due date, a grace period is available to make the premium payment. The policy remains In-Force if premiums are paid within the grace period. You may refer to the Policy Schedule Section of your Policy document form for details on the grace period and the effects of non-payment of premium.

Additionally, you may view the Premium Notice and also subscribe for SMS and email alerts on our customer portal - My Account. To register, for My Account, click here.

You may even know your premium due date by using our Missed Call service. Just give a missed call on 08000006608 and wait to receive the Premium amount and due date of your policy via an SMS text.

The requirements for the revival of a policy are:

  1. Payment of the total outstanding premiums (along with the interest applicable to Conventional Policies).
  2. Revival Fee (refer policy documents for revival fees).
  3. Address Proof & Identity Proof (If policy is lapsed for more than one year).
  4. Income Proof (If policy is lapsed for more than 1 year with outstanding premium(s) equal to or more than Rs.1, 00,000/-.
  5. Personal Statement of Health (only for fully underwritten plans).

*Based on the details provided in the Personal Statement of Health form, Life Assured may have to undergo medicals.

You may visit the nearest HDFC Life branch for revival of the policy.
Click here to Locate the nearest HDFC Life branch.

 

NOTE: IRDA circular no IRDA/F&A/CIR/GLD/056/02/2014 mandates that all claim / maturity payments / other sum due to the policyholders shall be made only through electronic modes of payment. Kindly submit duly filled NEFT mandate form along with necessary documents at your nearest HDFC Life branch.

You may register for My Account located in the Customer Service Section of our website. (Or to register, click on the following link and follow the steps given below)
https://cp.hdfclife.com

Steps to be followed for registration:

  1. Fill in the policy number and Date of birth and click 'Next'.
  2. The policy owner name, email ID, mobile number and contact number fields will be pre- populated. Mobile number and contact number fields are editable, if not updated previously.
  3. Select the Check box and click Submit.
  4. An email will be sent to your email ID that is updated in registration page. This email will contain a link, which on clicking will validate the email ID, and the User ID and Password will be sent.
  5. The link is valid for 15 days. If you click on it after 15 days, an error message will be displayed. In such cases, you need to register again by filling the registration page.
  6. If the email ID was previously present and the user modifies it, an email is sent to the previous email id informing of the registration for the service. However, the link will go to the new email ID.

The login ID for My Account is your Client ID. The Client ID consists of eight digits, which is located at the right hand side of your renewal premium receipt.

* For HUF Policies, the My Account Login ID will be the unique Client ID assigned to the HUF.

If you don't remember the password, then kindly use the 'Forgot Password' option.
You will be required to follow just 2 simple steps:

  • Step 1: Input the User ID in the Login Field; click "forgot password"
  • Step 2: Answer the Secret Question and submit

An auto generated e-mail with the User ID and Password will be sent to your email id registered in our records.

To open the Unit Statement & the Annual Premium Statement, the password would be first 4 digits of your Client ID followed by your year of birth. You may also download your Unit Statement & Annual Premium Statement from the E Services Section of My Account.

*For HUF policies, the password would be first 4 digits of HUF Client ID followed by 9999.

You may contact us at any of our touch points or you may download premium receipts from the E Services Section of My Account.

Locate the nearest HDFC Life branch (Branch Timings are not given ) You may also get the branch address on your mobile by registering for SMS on the Move.

You can register for this service by typing "REG [space] [policy number]" and send it to 5676727 (charges applicable as per the network provider).

An extremely convenient, time saving and hassle free service that enables automatic premium payment directly from any of your bank account.

To avail this service, kindly submit the duly filled & signed Auto Debit Mandate along with a cancelled cheque at any of our nearest branch at least 30 days prior to the premium due date.

Once the same is activated, the premium is debited from your bank account from the next premium due date.

* Please note that your ECS payments are subject to realisation.

You can also pay your renewal premium through a Standing Instruction if you have an account with HDFC Bank anywhere in India.

To avail of this service, kindly submit the duly filled & signed Auto Debit Mandate at any HDFC Life branch at least 30 days prior to the premium due date.

You can now pay your renewal premium through an auto-debit of premiums via any HDFC Bank credit card.

To avail of this service, kindly submit the duly filled & signed Credit Card Mandate at our HDFC Life branch at least 10 days prior to the premium due date.

Yes, you can cancel the Auto Debit facility for policies with Annual, Quarterly & Half Yearly frequency. However, auto debit is mandatory for monthly mode policies.

To submit the deactivation request, kindly fill & submit the Mandate Deactivation Form available at any HDFC Life branch at least 15 days prior to the due date.

You may also place a request for Auto Debit Deactivation by emailing us at service@hdfclife.com from your registered email ID which is updated in our records.

You may activate SMS alerts from the Get Alerts Section of My Account. Kindly select the mode of notification i.e. email or SMS alerts for transactions.

You may contact us at any of our touch points or you may update your contact number and email ID in the Personal Profile Section of My Account.

NAV is the value of each unit of the fund on a given day. The NAV of each fund is displayed on the website under the Unit Prices Section. You may also view the same under the Fund Details Section of My Account.

You can also know your NAV by registering for SMS on the Move service by sending SMS as "REG [space] [policy number]" and send it to 5676727 (charges applicable as per the network provider)

You can check your policy fund value under Policy Summary Section of My Account.To register for My Account, click on https://cp.hdfclife.com

You may also register for the SMS on the Move facility, where you can check the policy Fund Value via SMS. You can register for this service by typing "REG [space] [policy number]" and send it to 5676727 (charges applicable as per the network provider).

To keep you updated of the performance of your policy fund, in case of our unit-linked plans, an Annual Unit Statement is also sent to your mailing address.

Yes, you can avail of the cheque pick up facility for premium payment from your house/office within 72 hours from the date when you place a request with us. To place a request please call our help line number 1860-267-9999 (All seven days; 9.00 AM to 9.00 PM; local charges apply. DO NOT prefix any country code e.g. +91 or 00).

  • Under Section 80C of Income Tax Act, 1961

    Annual Premium paid towards a life insurance policy (to the extent of 10% of the actual capital sum assured of the policy) is allowed as deduction from the total income, subject to a maximum amount of Rs. 1,00,000/- The benefit is available to individuals and HUFs only.

  • Under Section 80D of the Income Tax Act, 1961

    In computing the income of an assessee being an individual or HUF, premium paid during the financial year, by any mode (other than cash), for Critical illness rider is deductible as health insurance premium from the total income chargeable to tax subject to a maximum amount of Rs. 15,000/- for self and family and additional Rs.15, 000/-for parents (Rs.20, 000/- if any of the parents is senior citizen).

  • Under Section 10(10D) of the Income Tax Act, 1961

    Exemption of maturity proceeds/death benefits of the policy under Section 10(10D) of the Income Tax Act, 1961
    As per section 10(10D) any sum received under a life insurance policy (other than sum received under section 80DD(3) or section 80DDA(3) or under a Keyman Insurance Policy) will be exempt, provided the annual premium payable under any of the years during the term of the policy does not exceed 10% of the actual capital sum assured.
    Death benefits are tax-free.

Contributions by an individual to pension funds is allowed as deduction from the income chargeable to tax, subject to a maximum of Rs. 1,00,000/- in a given financial year.

The death benefits received by nominee are exempt from tax as per section 10(10D) of the Income Tax Act, 1961.

Life insurance premium paid by you for your family (spouse/child) qualifies for deduction under Section 80C of the Income Tax Act, 1961.

Payment of premium before the premium due date is known as advance premium. You can claim tax benefit on the advance premium paid in the year of payment.

NOTE: The overall limit prescribed for section 80C, 80CCC and 80CCD under the Income Tax Act, 1961 is Rs.1,00,000/-.

The above mentioned tax benefits are subject to changes in the tax laws. The tax benefits described above reflect our understanding of the current legislations. It is advisable for you to re-confirm the same with your tax consultant.

All premiums and charges are subject to Service Tax & Education Cess applicable under the prevailing tax laws.